ACE Cash Express Euclid Ave, Cleveland

ACE Cash Express Reviews

• D

  Derrick Freeman
  1

  I recommend not doing business with this company. Someone gave them my email address by mistake and now I'm getting all sorts of emails I don't want about the transactions their customer is processing through this company. They should really confirm they have the correct email address before sending out this type of information. But I guess they save money for executive bonuses by being cheap on IT security.

  Response from the owner

  This is not the experience we strive for, Derrick. Thank you for bringing it to our attention. The Regional Vice President over this store location would like to speak with you and provide support. Could you please contact [email protected] with more information?

• S

  Secundra Beasley
  5

  For the last 2 weeks, I have been in and out of East Cleveland ACE Express store. The cashier has been very patient addressing my needs. Today 5/4/2022, when I entered the store, she had a line. She could have been flustered, yet she was not. I appreciate her skill set in helping customers address their needs.

  Response from the owner

  Thanks so much for taking the time to leave us this terrific review, Secundra! This is the feedback that we love to hear. Please come back to visit our associates at 15500 Euclid Ave for check cashing or money transfers soon!

• C

  Cristina Grace
  1

  Don't Take The Ace Flare Metabank Card! They just charged me $9.95 for monthly debit fees! My tax return was only $400 for God's sake! And there's a $3 fee every time you use it as debit! I specifically asked them were there any usage or monthly fees, must have slipped by me in the fine print. SO THEY STRAIGHT UP LIED. But they're very friendly, I just recommend getting your cash and not getting it put on that horrible little card :(

  Response from the owner

  Hi Cristina, thank you for bringing this to our attention. Could you please email us at [email protected] with your name, the store you visited, and more information? The Regional Vice President over this location would like to speak with you directly and learn more about the situation you’ve described.

• J

  Janet Jones
  5

  Diamond is the best employee at ace. I love seeing her when I walk in

  Response from the owner

  Thanks so much for taking the time to leave us this terrific review, Janet! This is the feedback that we love to hear. Please come back to visit our associates at 15500 Euclid Ave for check cashing or money transfers soon!

• D

  Denaysha Palmore
  5

  Everytime i go here it’s always such beautiful service Angel is always so nice keep me laughing stay professional and always quick and speedy service!

  Response from the owner

  Hi Dee, thanks for stopping by! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! We look forward to your next visit - and don’t forget, we offer money orders and bill pay services, too.

• D

  Deja Burston
  5

  The manager Angel is really sweet & professional. Love going there because of her!

  Response from the owner

  Thanks so much for taking the time to leave us this review about your experience, Deja. Please come back to visit our associates at 15500 Euclid Ave soon! We would love to tell you about the money transfer services we offer, too.

• S

  Sarah Parkinson
  5

  What makes this place my go to ACE is the people working there. The lady there today around 5 have great customer service and was extremely patient with a customer that kept talking she still got her work done while providing great customer service. She was use to customer and knew what to expect but wasn't rude . We have to remember Even though good customer service is a given but that's not always the case they are people to that get fustrated and have bad days and also bad customers. The women here are friendly and understanding and went out of her way to help me save money on cashing check fee and that's why I edited my review to say why I feel the way I do. Even though I couldn't get a loan that I need desperately I didn't try I know I don't qualify but doesn't mean bad customer service . I know this location has to deal with alot of annoyance but they keep rocking it and I appreciate it thanks.

  Response from the owner

  Hi Sarah, we’re happy to help you with your check cashing needs! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! We look forward to your next visit - and don’t forget, we offer bill pay and money transfer services, too.

• s

  sonte gibbons
  5

  Diamond is a great worker always shower manners an respect

  Response from the owner

  sonte, thank you so much for taking the time to share this feedback with us. We're happy to hear that you had a great experience at our store in Cleveland. Please visit us again soon!

• N

  Nichole Shivers
  5

  I love when Diamond works she’s so fast

  Response from the owner

  We’re glad that we could help you ACE the day, Nichole! Thank you for being our consumer and for telling us about your positive experience at our store in Cleveland.

• m

  michael rankin
  5

  Havent cashed a check in quite a long time. The woman Diamond working took the time and made sure my experience was seamless. I always appreciate good customer service with a smile. I would recommend Diamond for a raise lol

  Response from the owner

  We’re glad that we could help you ACE the day, michael! Thank you for being our consumer and for telling us about your positive experience at our store in Cleveland.