Wells Fargo Dealer Services Pasteur, Irvine

Wells Fargo Dealer Services Reviews

• M

  Michael Rodriguez
  4

  I had a good relationship with WFDS. Provided me with careful considerations during the term of my loan and were always accommodating with an occasional deferment when needed. I wish I could have continued doing business with my most recent auto purchase.

• Z

  Zoë Oliver
  1

  This branch seems to be CLOSED, the building is actually under construction at the moment and is NOT owned by Wells Fargo anymore. I was told by the building owner next door. Can't believe I drove all the way out here and no sign or anything posted outside or online. Real professional, Wells Fargo.

• L

  Lilly Clark
  5

  We could not get a loan anywhere after I had cancer and the economy tanked. We had no money and a bad credit score due to living off our credit cards for 2 years. After six banks said "no" to loaning us less than $10,000 for a second hand car, this company did loan us the money. We tried not to be late, but did get 4 calls in a 5 year span for the loan. They were nice about it, but firm. They loaned us the money, they wanted it back. We just paid it off THIS MONTH! and our credit score is much much higher now. I never had anyone lie to me from this company. They always told me the truth of what they were doing to do and what I needed to do. Five years ago they did not accept on-line payments. Somewhere along the way they started accepting that, which made my life so much easier. Work with them, pay on time, and they will work with you. I won't need them for my next car, as I have a much better credit score and my cancer is in remission. They were there when NO ONE else would touch this loan. Thank you Well Fargo Dealer Services!!

• T

  Tyche Szondi
  3

  Both myself and my husband have our auto loans though WFDS and have has no problems. Yes, when you call you tend to be on hold a while, it is kind of the nature of the beast. Everyone I have ever spoke to in customer service, save one woman, was very pleasant. My rate is not the best but neither is my credit, so it is to be expected. Thank you for writing all of the crappy reviews complaining about the service received when payments were not made on time, reading then has had me laughing for about the past 30 min. Make your payments and make them on time. That is how loans work.

• A

  Anatoly Shikolay
  1

  Worst bank i dealt with ever 1)Bad rates I got them through dealer, and then when i later try to check rate they give me, turned out that they way higher than market. 2)Untrustworthy Charged me "Insurance adjustment" (bought me insurance with terrible rate), without even trying to contact me and I have coverage 3)Unefficient It's been a more then a month already, several calls down the line, several hours wasted. But insurance adjustment is still on my account. Summary: Dont go with them, they terrible.

• j

  josh alonso
  1

  I have no idea how WF still has any customer with their abomination customer service!! I've used WF dealer services for over a year now and had no opinion of them good or bad since I only made my payment online and never called them or asked anything of them. However, my first time I called to ask for assistance it ends up being the absolute worse customer service experience nightmare of my life. I talked to about 9 different people, whom several of them claimed to be supervisors. I ended up talking to "the presidents office" which ended up being a complete joke. I got hung up 2 times, spent on the phone about 3 hours and each person they transferred me to, I had to verify my information all over again and tell my story again and again. I am actually reporting this company to the attorney general and the better business bureau for their lies, deception and shady business practices. Oh, and for all of my troubles they actually were nice enough to waive one miserable fee of $17. Pathetic company that deserves every bit of bad press they get. Their customer service circus matches that same reputation the company has.

• C

  Chuck Fields
  5

  I got this loan when my credit was average so I expected an average interest rate.. I always pay on time and never had a reason to call. I will be paying my loan off a year earlier. Thanks Wellfargo Dealership Service for an awesome job.

• T

  Tone Loco
  4

  Wow so many bad reviews lol. When i financed my car WFDS was the only place i could find that would even finance me and on top of that they gave me a pretty good interest rate. I think as long as you make your payments on time you shouldn't have any issues. I havent had any issues because i always pay on time. Can't really say anything bad they pretty much financed me when no one else would. ive had my car for 3 years now i will probably refinance though to whoever gives me the lowest interest rate

• D

  Deysi Sizeland
  1

  horrible, rude, and incompetent. I am having to call on a daily basis regarding the same issue, multiple times a day. How hard is it to get your gap dept. to send your portion of the paper work to my gap insurance via email? That is why you have a gap dept to begin with right? Absolutely mind blowing how incompetent you are and irresponsible. I am amazed at the so called customer service representatives you have. Extremely rude, and yes, I will be defensive when your end is not picking up your slack. I am having to continue to make payments on a vehicle i no longer have because my gap insurance is waiting on Wells Fargo Dealer Services to email them paper work, I have requested this paper work for well over two weeks now and nothing! Incompetent, worthless, and you need to train those so called customer service representatives.

• T

  THE GRANDON GROUP presents THE LOCKBOX
  1

  2.5 years with Wells Fargo. On time, never late, pay off loan. @ weeks after payoff I can not get the title back. What kind of crap is this? This is the problem with this and other banks. If you want them to offer better service, start using other sources for loans. Do enable this kind of behavior. It make it worse for everyone. In addition, it is impossible to get thru to a LIVE person when you call in.