WECU Holly E Holly St, Bellingham

WECU Holly Reviews

• A

  Alexis Newmark
  1

  WECU did an extremely scummy thing that really hurt my family. WECU just did a transfer from my sister in law's account to an unrelated account I am on with my husband. This was with zero communication between WECU and anyone on any of these accounts. My husband and his sister are on one account for emergencies. My husband and I are on other accounts together. It is incredibly unethical and wrong that you'd remove funds from the account of a totally separate person to cover MY account, when I have nothing to do with my sister's finances. It clearly would've been very easy for me to just steal from her. How does wecu have the right to make the assumption that it wasn't me, and that I related to the other account in any way? We have one account with thousands of dollars and one with far less and a third person completely unrelated to everything. I cannot believe how wrong that is. If I had been called by WECU, I would have moved money over. Instead you stole from someone I have no financial connection to. Insane. We will be closing our accounts with WECU as soon as we return to Bellingham. EDIT: I just received a response to a review I left. I have reason to assume that WECU is either lying, or didn't bother to actually read the review I left. The review response claims that you communicated with parties affected. I'd like to point out, again, that I am an affected party, as I am on the account that was overdrawn. I was not contacted in any way. My husband was also not contacted prior to the other account over-drafted by WECU. Furthermore, if the third party affected, Reisa Newmark, had actually been contacted, she would not have called my husband in full panic about money that was stolen from her account. It is completely unfair and unethical that you specifically CAUSED overdrafts from my sister-in-law's account--an account that has nothing to do with ME, and an account that had significantly less money than other accounts my husband and I are on. My husband was contacted about the overdraft and made a promise to pay. He failed to do that. That's his fault. However, I am also on that account, and I received NO calls, emails, or any correspondence. Neither did Reisa Newmark, the person on the account that money was deducted from. Furthermore, my husband and I, who were both on the over-drafted account, have a third WECU account that had thousands of dollars and NO unrelated people. It makes no sense that you made the decision to deduct from an account with no money, rather than our business account that had thousands. You hurt someone by doing that. I'm appalled that the response to my review contained actual blatant lies rather than any effort to make anything right. If you believe that WECU didn't do anything wrong, please let me know the best way to come in and close all 4 of my accounts with WECU.

  Response from the owner

  Edit: Hello Alex, We can see you're frustrated and understand where you're coming from. We'd like to have a conversation with you to help you understand the process we followed and discuss next steps. A manager will be giving you a call. Original Response: Hello Alex, when an account is overdrawn for a significant number of days and is delinquent it is our policy to look at other accounts the member owns to bring the balance current. It looks like we did communicate with parties affected. There may still be options to restructure what has happened but that's the extent we can get into without sharing more personal details in this public space. We encourage you, if you'd like to explore alternative options, to email us at [email protected].

• E

  Ellie Smith
  5

  I love WECU. I have been with them since I was in elementary school. For being a small town Credit Union, their services are great. Their customer service is fantastic. Anytime I have ever had an issue, it's always been resolved in a timely manner. I will never go anywhere else

• M

  Mash B
  4

  Not a good bank. They fee you for everything even if it was their fault. Edit: WECU has come through for me so many times, yeah they do have fees that sometimes make no sense to me but I do appreciate their customer service and their effort. Changed from a 1 star after 3 years

  Response from the owner

  Thank you for the updated review and for your membership!

• V

  Velvet Humphres
  2

  I am only leaving a two because the people INSIDE most branches are helpful, especially at Bellis Fair, but if you're talking to representatives over the phone for just general questions (not loan inquiries, I've actually had very good experience with them) they are the absolute worst customer service I've ever had. One in particular (I will keep her unnamed) is the absolute worst and cuts you off before you ask your question/state your issue and just asks for your account number. Every. Single. Time. Not a single person that I have ever talked to over the phone for general inquiries of my account has ever given me confident answers to my questions, assurance of help, empathy, or acknowledged my frustration. They almost all just cut me off, ask for my account number, answer the question I have prior to looking into my account and then when they do look into my account, end up having to back track the information they provided me because it ends up being incorrect. Half of the time they tell me something "might" be pending when I will have to tell them that it is. They clearly don't know what they are doing and don't care about the customers who call in. I am super tempted to start banking with a different credit union after this. I have worked in customer service since I was 18 and I worked customer service in a call center for almost 3 or 4 years; if I spoke to a customer the way I get spoken to every time I call in, I would be in serious trouble, and clearly WECU doesn't plan on rectifying this issue anytime soon since it's been an ongoing problem.

• n

  nick swier
  1

  Since the rebranding using this credit union feels like a chore. I used to really like banking with WECU, the mobile app used to be amazing. However, since they rebranded the app is basically useless. I no longer recommend this business to anyone.

  Response from the owner

  Hello Nick, we have good news! In late January we plan to launch a new mobile banking interface that we are certain will provide an improved user experience. If you'd like to be a part of the friends and family testing period so you can see it early and provide feedback, please send an email to [email protected] and mention this Google review. Thank you for your membership.

• L

  Lukas Revanate
  1

  Make sure the Bank tellers speak English so people can understand what they're saying. I came here to see if I could open an account and this lady's accent was thick, I swear she just crossed the border. She proceeded to tell me that my credit was too low for me to open an account. So I went to the one in Lynden and a white lady helped me open an account that same day, with the same credit check.

• S

  Sheldyn Gruhn
  2

  One of the hardest credit unions I've had to deal with. It's a pain to just make my loan payment. I have to call, which takes 20+ minutes for them to answer if they even do. And to be able to make payments online, they have to first send you an emaxx code and it has to be done on a computer, which I did and it didn't work. Very frustrating.

  Response from the owner

  Hi Sheldyn, we have seen hold times at our contact center continue to decrease since our system upgrade in October and we hope to see them return to normal very soon. As for your frustrations with making a payment, we would love to chat with you about this further. You should be able to make a payment via mobile, pulling from an external account, without having to confirm via laptop or desktop computer. Please email us at [email protected] so we can discuss options to make the process easier for you. Thank you for your membership.

• T

  T Baker
  1

  I am appalled at the poor service received and the lack of professionalism. The purpose of our visit was to remove one signer and add two others onto our nonprofit organization’s account. We were helped by Amie, who was pleasant, but extremely slow. It took her over an hour of active time assisting us with our simple request. She did not know even basic account servicing questions such as how to add another online login for the account. We were incorrectly told by Amie that there can be only one login ID per account (despite having 3 people on the account). Later we found out that you can indeed have more than one login. The next day, I was furious when I found out that WECU did a hard pull on my credit, as though I had applied for a loan / line of credit. I never authorized them to run my credit, and I was not applying for anything that would require a credit check. I was NEVER given any disclosures by Amie or anyone else. I immediately contacted the bank and they will be issuing a letter to Experian requesting that the credit check be removed from my account, as I did not authorize it. Upon further investigation, the branch manager confirmed that it was an oversight on Amie’s part that she forgot to provide the proper disclosures. Beware of this place. I recommend staying far far away. From everything I have seen, they are unprofessional, not very knowledgeable and inefficient.

• G

  Gaye Green
  2

  Service has declined since I joined 18 years ago! There are so many complaints that I have from requesting support for a community endeavor and being treated rudely--to coming in for questions about a loan and being told that there was no one available and then, waiting anyway to see that there were two staff that could help me--to a long, drawn out process to borrow a small amount of money. If WECU defines themselves as a non profit community service, I think that they need to check the definition in the dictionary! Afterthought--There was also the time a year ago that they changed the routing number on our checks, but failed to tell us. I wrote three checks using the new ones, then worried that I had used the wrong checks and that they would bounce. The response from the CU was--yes, we should have notified you, but failed to do so in a timely manner :(

• M

  MICHAEL PETTRUZZELLI
  5

  Can't say enough about WECU....From the time they approved me for my truck loan a couple years ago when my credit was not the greatest, to the end of last year when my transmision went out in Utah where we had moved. I called on the phone and aked if I could extend my loan $3000, the cost of the rebuild. The lady I talked with was very sympathetic to my problem and treated me like we had known each other forever.I gave all the AAmco info she needed. It was late in the day so I had to wait until the next day for an answer. Before I could call for the answer the AAmco manager called me to tell me they had called him with the approval. Amazing service by awsome credit union. This week or next I am going to call about a motorcycle loan. Hope that goes as well, but if it does'nt I will understand that maybe I'm not ready for two loans. Cudos to them...Mike Pettruzzelli