Waukesha State Bank E Saint Paul Ave, Waukesha

Waukesha State Bank Reviews

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  Stephanie Cresci
  5

  We've been working with Waukesha State Bank for over a year, specifically with Kristen Bulfer who has been absolutely amazing. Anytime we've had questions/concerns she is so quick to respond and get the answers we need. Whether your looking for a home loan, personal loan or just banking info she is extremely helpful and speedy in response. Each department works seamlessly together. I wouldn't bank anywhere else! Thanks Kristen!

  Response from the owner

  Thanks for the positive review, Stephanie. We will be sure to share with Kristen.

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  Terry Moore
  5

  We needed to add a person to our authorized people who can enter our safe deposit box. Kaleena answered all my questions and found an acceptable process which met the bank's and our needs. She coordinated the process of our signing their new lease agreement and cancelling our previous agreement. The whole process was smooth and seamless for the 4 members of our family. Kaleena was very professional and coordinated the whole process in a very timely manner. Thank you very much, Kaleena.

  Response from the owner

  We are glad Kaleena was able to serve your banking needs. Thanks for the positive review!

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  Shannon Staupe
  5

  My now deceased Father has banked here for many many years as well as his Father and myself. My experience has been nothing but positive especially after my losing my Father. Jeremy Behling has been so wonderful to work with & helpful. Erma at the Customer Service desk is amazing and friendly as well. The relationship Waukesha State Bank has with their customer is more than just business, It feels like family there and they really care.

  Response from the owner

  Shannon, thanks so much for your thoughtful review. We are so happy to hear of your positive experience, and are glad that we could help you navigate a really tough situation. Thinking of you.

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  Marie Ann
  5

  A big, big, THANK YOU to DeAnne P. at Waukesha State Bank. She was quick to assist me, and took care of an urgent request I had. In a world ever changing, it's nice to see that there are genuinely kind and caring people who are willing to go out of their way to help.

  Response from the owner

  Thanks so much for your nice review. We will be sure to pass your message onto DeAnne.

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  Marlene Wagner
  5

  I don't often write reviews, but I got such amazing service from Heather Pfalz at Waukesha State Bank that I want other people to know. I wanted an equity line of credit, and she was able to set it up quickly and efficiently - and with no closing costs! I highly recommend this office!

  Response from the owner

  Thanks for the 5 star review, Marlene! We are so happy to hear that Heather provided excellent service.

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  Paul Juhnke
  5

  As a customer, I want to say how impressed I've been with Kaleena. I've dealt with many people, bankers and other service people (as a business owner for over 35 years, etc) and she is one of the best I've ever worked with - her competence, professionalism, friendly, helpful etc. I can't say enough positives about her.

  Response from the owner

  This is wonderful to hear. Kaleena is a great employee. Thanks for the positive review.

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  Jennifer Kentopp
  5

  My entire family had a wonderful banking experience with Waukesha State Bank. Deidre was instrumental in getting our accounts organized and updated. She was incredibly pleasant and kind. We appreciated her can do attitude and amazing customer service. We now, consider Deidre our personal banker!

  Response from the owner

  Thanks for your review! Glad to hear that Deidre delivered on our mission of friendly service.

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  Alexandra Katula
  5

  Cannot recommend Brenda Mosehart highly enough as a mortgage lender. We have worked with Brenda frequently over the last few years and she does such a great job explaining the process and keeping clients informed every step of the way.

  Response from the owner

  Thanks for the positive review on Brenda. We think she's great too, and will certainly pass along the message.

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  Lou Runez
  1

  Please go elsewhere if you need a true financial partner. If you're looking at this bank because you believe that a "hometown" bank will offer better customer service than large financial institutions definitely look somewhere else. My father-in-law passed away 10 days ago and this bank is now foreclosing on my 80 year old mother-in-law. She has 45 days to find somewhere else to live in the midst of planning a funeral. Yes, the bank has legal cause but I've worked with many financial institutions that treat customers with common sense and compassion - we are not asking them to forgive our debt; we're asking them to consider new terms. These guys are "letter of the law" people. I've received great customer service from CapitalOne and Bank of America. Give them a try...or anyone else...just not this bank. Please learn from our unfortunate circumstances.

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  Susana Perez
  5

  Jose Velez was an excellent representative of the bank and was very profesional, respectful and helped me in a couple of seconds. Excellent service would recommend them as I’ve been banking here for over 10 years.

  Response from the owner

  Thanks, Susana! We love hearing positive feedback on our employees. Glad Jose was able to help.