Victoria Dodge Chrysler Jeep Ram Zac Lentz Pkwy, Victoria

Victoria Dodge Chrysler Jeep Ram Reviews

• J

  Jessica
  1

  The sales team has always been great! Unfortunately my experience with the service department has been totally opposite! This review is solely for the service department. Issues have been ongoing with them since December 2020. This will have been our 4th vehicle purchased from Victoria Dodge and unfortunately do to the horrible experience with the service department this will probably be our last vehicle purchased there!

  Response from the owner

  Jessica, we would love an opportunity to make your experience better. Unfortunately, we have no record of your visit, as well as no idea what happened during your experience. Would you be willing to call and discuss with a manager?

• L

  Linda Snyder
  1

  We liked our salesman very much but that is all I can say about this place. Don't let them push you into buying that Apex warranty. You can go to a shade tree mechanic and get it done cheaper for sure. They have taken all the joy out of our vehicle. DO NOT RECOMMEND THEM FOR ANY REASON! And don't leave me a holier than thou response like you've done to others.

  Response from the owner

  Linda, it's nice to hear you enjoyed your experience with your salesman. Please understand we don't push any customer into any purchase. Every customer has the right to purchase or refuse to purchase. Of course, we want everyone's business, and you're certainly no exception to that. We know that many customers love to the options we offer on every purchase, and the Apex Warranty is no exception to that. We regret to hear of your dissatisfaction, truly.

• C

  Carla Wishon
  1

  If all you need from this small town, small minded business is to purchase a vehicle, they can probably get it done. If any extras have to be added, DO NOT DO IT!! The manager I dealt with is a novice. He is also clueless regarding customer service and doesn't tell the truth. I have learned an important lesson and will never deal with people like this again. Their service to a person who spent over $40,000 on a vehicle was embarrassing and the owner should do something. He actually says "Awesome Sauce"! I know the truth so he can continue to tell lies. I thought I was doing a good thing buying locally, never again. You are an embarrassment to your trade!!! Also, go pick on a man. They'd not put up with your stuff and I'm sure you'd treat him with more respect.

  Response from the owner

  Carla, we would love to address your concerns, but it's very difficult to understand what your issues are. What service do you feel you're not getting? Please feel free to give us a call, and we'd be happy to discuss any wrong that we can right for you.

• R

  Ryan Leon
  5

  Best service I’ve ever had at victoria dodge they always take good care of me.👍🏻

  Response from the owner

  Ryan, thank you so much for taking the time to leave us these 5 stars. We were beyond happy to make this happen for you. Come back and see us again soon!

• t

  terry harmer
  5

  These young folk did a fine job a right fine job. Seems like only whiny women right these things. I just had ta im sitting here on the online and I see this lady leave a bad review because she got a phone call about a car too many times. Thats there job lady ! Vanessa is a bright young lady always nice to greet me and the portly fella in the paperwork office he could use a course in how not to talk so dang much but a nice fella. the youngster from wisconsin even bought my wife and I lunch and sent us a thank you card. bunch a whiny babies yah ask me all the 1 stars are 5

  Response from the owner

  Terry, thanks for taking the time to leave us this 5-star review. We do work hard to make sure everyone is happy, and it tickles us pink to know when we achieve it. Thanks.

• B

  Billy Brandes
  5

  Killebrew is a trusted dealer and Zack was patient and willing to assist me until I decided on my truck. I was not able to take possession of the truck right. He delivered it to me over 100 miles away. Thank you for a great experience. Finance manager was amazing as well as complete staff. Thank you again for being a great dealership.

• A

  Alyssa Lecon
  1

  Least professional place I’ve ever been to. None of the staff know what they are doing, and I’ve personally been given the run around by them more than once. Not to mention the multiple times I’ve seen their customers wait in the waiting area for hours to do something as little as sign a piece of paper. They sold us a vehicle that was deemed UNRELIABLE BY THEM. Then after working out another deal, and purchasing a different vehicle they didn’t get paperwork done on time to the bank financing, leaving my family in a bind, and made promises to fix THEIR mistakes that weren’t fulfilled. Questions went unanswered, calls went unreturned and the staff gave no compensation to the damage done. We were pretty much given ultimatums with zero help from the finance professionals there. Please save yourself and your family the hassle and NEVER buy a vehicle at this establishment.

  Response from the owner

  Alyssa, there is a lot of information given here, but it’s very difficult for us to address accusations we’re not aware of. Would you be willing to contact us and discuss the situation?

• z

  zaimarie de guzman
  5

  I'm from Florida and chose to shop here because the service was absolutely wonderful. Jimmy went out of his way to answer my many questions via text message, sometimes after work hours. He took a video of the car and drove it for me, per my request. I'm so happy I gave my business to Victoria Dodge.

  Response from the owner

  Zaimarie, we appreciate the 5 stars and are honored to have served you. Thank you for choosing us. Jimmy and the entire staff know you have choices, and we’re glad to have earned your business. See you soon.

• G

  Gary Janicek
  1

  The service at this dealership has gone bye bye since the Kilebrew family sold it.. I currently own a Dodge Durango and a Ram Diesel Truck but they will be the last I purchase here in Victoria and they will be serviced else where from now on.

  Response from the owner

  Gary, we're not entirely sure of what the issue is, but we're definitely willing to discuss it. If you would, please feel free to contact our management team. We would love an opportunity to regain your trust.

• M

  Mike Hinkel
  1

  I called for a service appointment and told the employee my problem (death wobble) with my Dodge 2500 4x4 truck. I explained that another dealer in Louisiana found nothing wrong with my front end steering parts and just changed out my recall (a tie rod end). After that I tried some trusted local repair shops. With out success. I then tried google, I found several sites that recommended dual stabilizers. so I installed them and some new shocks, to no avail the problem still exists. While working today the (death wobble) happened on a fairly good road surface. It shook my truck enough to throw a full case of water on the floor. That's when I called Killebrew Inc. Taking a long story here is the short version. The service man brought me to my truck and first told me the parts that could effect the steering and they were in good shape except I did have a duel stabilizer shock and that was not a original design. He also said that has had success changing back to a original design with success. As he was explaining that there is a adjustment to installing a single shock and a lot of people did not know this I asked what if it does not work. will I get my money back? Other Dodge dealers say the problem does not exist. At that time the service manager said that they would not work on the truck because I put on after market parts. REALLY! I said if that's so I have to go. A bright spot owner Mr. Killebrew who I met earlier did not charge me for my visit. A unprofessional service Manager willing to let a vehicle leave a repair shop with a known industry wide problem called the death wobble. I hope I can find a repair shop that will fix my truck before I get hurt or hurt someone else. Dodge USA backs the dealer for not repairing my DODGE TRUCK. Really!!! If you have changed parts and they are not stamped with Dodge. Do not take it to Killebrew they have set the standard not to work on the vehicle. Good Luck to All.