TDECU Victoria Mall N Navarro St, Victoria

TDECU Victoria Mall Reviews

• F

  Fredrick
  2

  I have been a member with this bank for years and they are a good bank to be a member of. Unfortunately, I am very disappointed with how they won't allow me to have the full benefits that my account has to offer, like overdraft protection and courtesy pay to be reinstate. My account was changed back in 2014 due to a charge amount I owed and couldn't payback due to a motorcycle accident that cause me to be out of work for 1 1/2 yrs. I had my motorcycle financed by them as well has a personal loan, which both were paid in full. The courtesy pay amount I owed didn't get paid until I was able to work again. I kept my membership because I enjoy banking with them and I thought since been a member over the yrs an relationship and trust was being built. Recently, I have been calling to see if I could speak with a manager or someone who could view and maybe override this decision about my account but they're always out of the office and I never get a call back.

  Response from the owner

  Hello Fredrick, Thank you for reaching out to us regarding your experience. We would like to look into this matter further for you. Please e-mail us at [email protected] with any additional details, a good contact number, and the best time(s) that we may reach out to you. We will be looking for your message! - Matthew

• A

  Audrey Murray
  1

  My daughter called ahead of time to the customer service to ask if we could have a large check in my name deposited into her account. She drove from Conroe tx to my home in Victoria tx...a three hour trip for her. She was assured that yes the Victoria bank would take care of it only to be told when she arrived that no she was mistaken!! They refused to deposit my check into her account! They need to get their customer service on the same page!

  Response from the owner

  Hello Audrey, thank you for reaching out to us. We're sorry you had a negative experience and we would like to look into this situation for you. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and perform an in-depth review. Please reach out to us at [email protected] with any additional detail, your contact information, and the best time(s) we can reach out to you. We will be watching for your email.

• A

  Austin Alkek
  2

  Don’t know what they are talking about. Went in for a auto loan and they told me 4 different numbers. Matched everyone then get denied by the same person that told me so. INEXPERIENCED

  Response from the owner

  Hello Austin, Thank you for reaching out to us and we apologize for your negative experience. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into this and any other matters further for you. Please reach out to us via email at [email protected] or via Facebook Message at: https://m.me/tdecu with any additional detail, your contact information, and the best time(s) we can reach out to you. We will be keeping an eye on our inbox.

• Z

  Zen Martial Arts
  5

  Always take care of us in a mannered time and amazing customer service.

• C

  Catherine Smith
  4

  Very nice and helpful people working there. Always very friendly and helpful.

• K

  Kat Honnen
  5

  Wonderful customer service and the tellers are so friendly and helpful!

• M

  Matthew Carney
  5

  Best Service You could ask for!!!

  Response from the owner

  Hi Matthew! Thank you for your rating. We pride ourselves on our Member Service. We're glad to hear you've had a great experience!