Veyo Phoenix N 15th St, Phoenix

Veyo Phoenix Reviews

• D

  Dave Molina
  1

  Drivers are rude, I've had 4 different drivers cut me off just to get in front of me or to turn out into the road. Today one driver yelled obscenities at me because I complained that they parked diagonally in a handicap parking spot blocking the other. This after he cut me off before trying to get to the same medical facility I was taking my mom to, that I commented to him about. I would never recommend your company to any of my friends who use your type of service!

  Response from the owner

  Hi Dave, Sorry to hear about your experiences. If you happen to have the license plate numbers of those drivers, please send them to [email protected] and our team will take the appropriate actions.

• M

  Mark Hansen
  1

  I refuse to continue working for either Veyo or its parent company Total Transit after my horrible experience with their dispatchers. A little extra money is not worth the clear and present legal danger presented by doing dirty work for these people. They have some of the most rude, childish and unprofessional employees I have ever seen. We're trying to do our jobs correctly (some of us drivers actually care that people get to their destination safely and happily) and you guys make it almost impossible. Shame on you for taking advantage of the current market. You guys get away with this simply because you can and no one is checking you. This is WRONG. You are supposed to be responsible for peoples lives.

  Response from the owner

  Hi Mark, Sorry to hear you've been having issues with the dispatchers - that's not something we want to hear! We'd like to get more information about the issues that you've been having - could you send us some more specific feedback to [email protected]? We'd like to futher look into the issues that you've been having. Thanks, Veyo.

• M

  Maricela Zuniga
  1

  I would give it zero stars if I could. Veyo Arizona is used by our medical insurance and they are literally the worst customer service, operators taunt and laugh at your misfortune, refuse to read notes on file confirming approvals by case workers, make you run around in circles for several days all day long in attempt to schedule transportation and when finally they deemed it sufficient deny you and notate on your file that you failed to schedule within 72hrs prior to appointment. They have no empathy or remorse. Unfortunate for my family and myself we are not financially stable, one minimum wage income with 2 special needs children that have many medical needs and in sepearte states. I have been put in the position by this company to literally choose between the medical needs of my children, I refuse to do so. I urge for everyone whom has been through this company and been treated poorly to report them.

  Response from the owner

  I would love to speak with you about the issues you have. Please reach out to us and we will help. [email protected]

• a

  arnold castro
  5

  my experience driving with Veyo for a few years has been really good, except that lately they have been given the pickups far away from where we're dropping even though there is a lot of people waiting for the ride at this place for a while.

  Response from the owner

  Thanks for the feedback Arnold!

• a

  adel naji
  3

  I just received text message from Veyo . mention that they suspended my account because of many cancellation . OK , What am I supposed to do ? If they keep sending me cancelled trips already by the members.I had many of it every day i went to the members and drove many miles and when I reached the address and knocked the door many times .most of the time the member no show or he/she open the door and get upset because they did not request any transportation .so , what i suppose to do ? should I argue with them or pull them to the car ? or force them to keep the trip and do not cancel it.be in my position,what should i do to avoid the cancellation problem . Should I call the dispatch every canceled trip ? To be responsible for the cancellation? Or what ? you can go to my record and check how many cancelled trip because of the member. And I don't think its smart from me to cancel the trips for nothing. I have a big family that I need to feed.And heavy expenses that need to pay.So how come i cancel this trips by my opinion? Or chose the trips that I like?It doesn't make sense.I just like all other Veyo drivers.I received the trips and follow the GPS.So every thing is out of my control. Why you blame me for something is out of my control? You need to check with the members before you send the trips to the drivers.And at least you can provide the members phone number.So the drivers will have good chance to avoid any cancellation, avoid fake trips, and avoid drive miles and miles for nothing. I wish you will understand what is going on with me and many drivers every day. ADEL NAJI

  Response from the owner

  Hi Adel, We'd like to look closer into the issues that you've been having. Could you send us more information about the trips and the cancellations to [email protected]? thanks, Veyo

• Z

  Zobie Reichard
  5

  I love driving for veyo the people in office is fantastic and great friendly and make you feel so wanted and they help so much and not nasty I so love this job

  Response from the owner

  Thank you so much for your kind words, Zobie. We really appreciate you taking the time out to share your experience with us. Have a great day! Veyo Phoenix

• J

  Jana Domskie
  1

  I am in a wheelchair, unable to walk and this company left me at my doctors office. I called dispatch and they said that someone had been dispatched but an hour and a half later no one arrived. Called dispatch again and they said they were closed until the next day.

• W

  Walter Feliu
  3

  I drived for Veyo for two yrs it was decent but unfortunately i got tired of getting call 15 up to 25 min away from pick up address. If you cancel the call you can get you account suspended and if you take the call there is a chance you dont find the customer..in that case you loose your time gas and miles Its too complicated .....

  Response from the owner

  Hi Walter, we're sorry to hear that you've had a poor experience driving with Veyo. We're always trying to improve the driver experience, so we hope you give us another shot!

• D

  Dariusz Jastrzebski
  1

  Completely Worthless and terrible at scheduling rides! Veyo has forgotten my appointments over 3 times. Veyo drivers get lost and are usually late to pick me up. Whenever I call Veyo customer service they do not have any record of my current appointments. Please do not use this company, use Lyft, a trusted friend, or family member.

  Response from the owner

  Hi Dariusz, Sorry to hear that you've had a poor experience with Veyo. If you have any additional feedback that you'd like to share, please send it to [email protected]. Thank you.

• A

  Armando Belloc
  1

  I was enrolled in the family and friends reimbursement. Till this day my driver still hasn't been paided. From January . We have faxed emailed time sheets with the provider signatures. Have called Wald house,left numerous messages,hasn't return any of our calls. Have spoken with Natash (not sure of spelling her name, but she knows who I'm talking about) also from yeyo.She said she needed to make up the trip dates. Stated she was processing the time sheets and the driver would be paid in a couple of days. Didn't understand why she would HAVE to do that when the dates are on the time sheet. She hasn't returned my numerous calls or messages. Have also spoken with Irene from Az health choice insurance. She seemed like she would be able to help us and have the matter resolved. But she also has stopped returning our numerous calls and messages. They keep telling us the driver will get paided. But she still hasn't. We've been handed over to one person to the other and issue hasn't been made eight. Well now their saying that my ahacces insurance is expired. That's the reason their now trying to use not to pay the driver.But at that time I did have ahacces. If they would of done their job and submitted the time sheets like their where suppose to. We wouldn't be going thru this because of their inability to perform their jobs. Is there any other people going thru the same issue with yeyo? Someone reading this and able to help us with this issue. We would greatly appreciate it.

  Response from the owner

  Hi Armando, please reach out to our team at [email protected] and they can help get your mileage reimbursement issue figured out. Thank you.