UFCU Thorpe Ln, San Marcos

UFCU Reviews

• K

  Kristina Buentello
  5

  I've been a member of UFCU my entire adult life. I recently moved to San Antonio and San Marcos is the closest branch. I was remodeling my house and had to come in very often. Every single person that helped me was amazing. They were all so friendly, professional, and helpful. They answered my questions and were always just so friendly, like we've known each other for years. I really wish there was a closer branch for the rare occasion I have to go in. However, that's not enough of a reason for me to switch banks. Thanks for all you do!

  Response from the owner

  We are thrilled to see you had a positive experience, Kristina! Is there anything you’d like to share that we can pass along to the team? If so, please email us at [email protected]. We appreciate your time to review us and hope you have a wonderful day!

• K

  Kenny Torres
  1

  no wonder you have 3 stars .I understand it's policy, recently moved to San Antonio an found no ufcu and wasn't gonna change my bank ,but my debit card was splitting very bad ,they are flimsy and cheap,so I drive from San Antonio to San marcos in TEAFFIC !!! my ID is expired ,I had my renewal paper work an it also has lapsed waiting to get new drivers license in the mail ,to be told they can't help me ,I had everything acct number ,ss#,info was still all the same ,if you can't be their for me when I need you then you don't deserve my business I have half a years wages an been banking with you for 10 years,!!!Monday looking for a new bank !!!

  Response from the owner

  Hello Kenny. Thank you for reviewing us. We are sorry to hear your interaction with us was disappointing, and we sincerely apologize for the inconvenience. Unfortunately, due to the high increase in identity theft, we have implemented and do follow our policies to protect our membership. We understand you may be searching for other financial institutions, but we hope you allow us the opportunity to try to assist you further. However, to do so, we need additional information. If you are willing to speak with us, please send your full name, phone number, and email to [email protected]. Once you send your information, we will have someone from our management team reach out. We appreciate your membership and look forward to connecting with you.

• E

  Eva Nobles
  5

  I LOVE the staff here! I’ve been 2-3 times for regular banking services and have had the most wonderful experience every time. Makes it not a pain to get my errands done!

  Response from the owner

  Eva, we are so glad to hear you repeatedly had outstanding service at our San Marcos branch. We agree with you! The San Marcos team excellently displays our UFCU mission and attributes, and we are impressed by their consistency in serving. We can't wait to share the news with management, and we thank you for your review. We appreciate your membership and will see you again soon!

• N

  Nikki Williams
  5

  If I could give 10 stars for this location, I would. My husband and I were trying to purchase a vehicle in New Braunfels on New Year's Eve night. This branch was the closest location to the New Braunfels dealership. I had the pleasure of working with Bobbi wheat (she is an awesome lady). She called and e-mailed my loan officer to help us get the necessary documents that we needed to purchase the vehicle. We ended up staying there well passed closing time. We were so grateful that her and the branch manager Mari, stayed to help us on New Year's Eve night. They were very friendly and knowledgeable and did not make us feel rushed. This would be my desired branch (if I lived in San Marcos). I recommend banking with UFCU. This is a wonderful institution!!

  Response from the owner

  Hi Nikki! Thank you for taking the time to provide us with a review. We are pleased to hear that our San Marcos team made your auto-loan experience pleasant. Congratulations on your new vehicle and thank you for your Membership!

• U

  URP Garage
  2

  I’ve had several credit unions in the past I went with this one cause someone said they were a good credit union and they were offering a great low rate, everything was made to be great, sounded great so far it’s great, unfortunately there representative “didn’t” mark down a note for them to take me off auto payments which they did for one car but not the other. I made a payment in person on the day of my payment and then 3 days later they with drew another payment from my account putting me in the negative I called to try and get it situated cause they were at fault. They said they couldn’t refund the money back to the account they took it from that they could only refund it to my savings of the there bank. Long story short they don’t try to help they’re customers out when they mess up they try to blame it on the customers.

  Response from the owner

  Thank you for your feedback Randy. We are sorry to hear your loan experience was not positive. Member service is a top priority to us and we would appreciate the opportunity to hear more details about your experience in order to address your concerns and improve our service. A member of our Leadership team will reach out to you. We hope you have a great day.

• D

  Daniel Romo
  1

  Absolutely horrible customer service. Have bought many vehicles in the past and have always left the dealership with a new car in a matter of hours, it took this place 4 days! Why would covid reduce the number of employees that answer the phone? When I finally got someone to answer, I was told I could make my new loan payment at the drive-thru. Well, there isn't one. I'll be making my next payment to Capitol One.

  Response from the owner

  Thank you for your feedback Daniel. We are sorry to hear your lending experience was not positive. Member service is a top priority to us and we would appreciate the opportunity to hear more details about your experience in order to address your concerns and improve our service. A member of leadership team will reach out to you for additional information about your experience. We hope you have a great day and thank you for your Membership.

• ᛒ

  ᛒᚱᚨᛞᛚᛖᛁ ᛒᚱᛟᚹᚾ
  5

  Very friendly and professional staff from upper managment to the sicurity guard and loan officers to the subcontractors to do business with. Overall joy to bank here and they have the best perks like NO ATM fees and Networking with other credit unions throughout the nation...EVEN abroad theres credit unions in their network allowing you 24/hr access to your money!

  Response from the owner

  Hi ᛒᚱᚨᛞᛚᛖᛁ, that’s wonderful to hear. Thanks so much for leaving us a review. Hope you have an amazing day!

• M

  Michelle Moss
  1

  This bank was great but not anymore. I'm writing this review as I sit on hold with their customer service. So far 30mins and I haven't gotten to speak to a real person. Could have taken care of this issue online on my own but of course for the 3rd or 4th time in the past 5 months I'm locked out by no fault of my own. I know I have the correct log in info becase it's saved in my phone but I still get locked out. What is with the app and the online banking having constant issue? I've already transferred most of my business to another bank. Once I pay off my car I'll be closing all my accounts with them. I'm so disappointed. They were so great in the beginning but once you're an established customer the treat you like dirt. Still on hold by the way. Now more than 35mins...

  Response from the owner

  Thank you for your feedback Michelle. We are sorry to hear your online banking experience was not positive and apologize for the challenges you have had in your attempts to contact us for assistance. Member service is a top priority to us and we would appreciate the opportunity to hear more details about your experience. A member of our leadership team will be reaching out to you to address you concerns.

• R

  Reyna Almaguer
  1

  No tellers available at this location I have to drive to Brodie to be able to make large withdrawals. They say “make multiple atm withdrawals” but you can’t because of the daily limit.

  Response from the owner

  Hi Reyna, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and would like the opportunity to connect with you regarding your frustrations. A member of the San Marcos management team will contact you to discuss how we can better serve you in the future.

• S

  Show Garrett
  5

  Jorge helped me out amazingly with an auto loan. He explained to me how I could work to build my credit up and was honest about where I stood and all my options. The facility and staff were welcoming and treated me as I was important and not just another dollar. I would suggest UFCU to people I know. Thank you for all your help. Also to the underwriting team for given me a chance

  Response from the owner

  Thank you so much for leaving us a review! We are happy to know Jorge was able to help go over your credit with you and share some tips along the way. We are delighted to hear the underwriting team, and the San Marcos team did a great job in assisting you. Please don’t hesitate to reach out to us if you ever need anything else.