UFCU Steck Ave, Austin

UFCU Reviews

• K

  Kelly Wintemute
  5

  I am a UFCU member, and took my young daughter today to open a savings account. The greeter at the door was so nice, and the banker Jamel was so kind and engaging with my daughter. Highly recommend!

  Response from the owner

  Hello Kelly. Thank you for taking time out of your day to review us. We are so ecstatic to hear about your visit while at our Steck branch. Providing outstanding member service is highly important to us, and we are super proud of the Steck team for demonstrating the level of excellent service we know we can. Your words are encouraging, and your recommendation is the highest compliment you could give us. We will share your amazing news with the team. We sincerely appreciate your membership, and we look forward to serving you again. See you soon!

• s

  shaysobme success
  1

  This bank will not take care of your money when you don’t receive letter in your mailbox they will automatically voided fraud dispute so you at a lost who does paper mail anymore this bank and they will be losing a long time customer due to them caring less about my money

  Response from the owner

  Hello Shaysobme. Thank you for taking the time to review us. From your comments, it appears you are highly dissatisfied with our service, and we truly apologize. We absolutely care, and we would love the opportunity to further research this matter for you, but we need your contact info. If willing, please provide your full name, phone number, and email address to [email protected], and someone from our management team will reach out. We look forward to connecting with you soon. Also, we sincerely appreciate your membership and hope to restore your faith in us. Have a wonderful day!

• E

  Ethan Hale
  1

  Constant false alarms raised by places I've made multiple purchases from fraud prevention is completely incompetent. Ever hear the story about the boy who called fraud. Usually wastes over an hour of my time with their incompetence

  Response from the owner

  Hello Ethan. We sincerely appreciate you taking the time to review us, despite being unable to provide you with the best experience. Member security is crucial to us, and our fraud prevention services serve as a vital mechanism to protect our members' assets. We genuinely apologize if we seemed overzealous in our approach. We would love to connect with you to discuss various options to resolve the issue, but we will need your contact information. If interested, please email us your full name, phone number, and email address at [email protected]. Again, thank you for your membership, and we hope to hear from you soon.

• M

  Matt Caballero
  4

  This is not a review for UFCU, generally, but specifically for Derion Jackson in the consumer loan department. Go back and look at a Google review from Ron Arron (3 years ago!) and it seems like Derion has been that dude. Professional and polite and so easy to work with. He answered all of my questions and never made me feel as if he had someone better to talk to or somewhere else he’d rather be. UFCU, you have an incredible team member. I would take my business to wherever Derion goes.

  Response from the owner

  Hello Matt. We appreciate you taking the time to review us. We are glad to learn your experience was positive, and we are very proud of Derion. His ability to provide professional, caring service throughout the years is a beautiful representation of what UFCU stands for. We will share this with him and our management team. We truly thank you for your membership and hope you have an amazing day.

• N

  Not a simple world
  5

  As soon as I walked in I was greeted by two people and was assisted immediately upon letting them know what I need assistance with. Mario Orona was a radiant example of how a professional should treat a customer. I was in and out within 15 minutes and had all of my needs taken care of beyond my expectations. Will be continuing my patronage if UFCU continues to train employees like him.

  Response from the owner

  Hello and thank you for your review. This is excellent news to hear, and we are so proud of the experience Mario from our Steck branch provided you. Mario is a perfect example of our mission to exceed our members' expectations through kind and caring service. We look forward to sharing the news with his manager and hope to see you again soon. Thank you for being a part of the UFCU family, and have a great day!!

• S

  Sra. Bowen
  5

  We saw Nick for notary services. Great customer service and efficient work. Thank you!

  Response from the owner

  You're welcome Sra. Bowen! However, we would like to thank you for taking the time to review us and share your experience. We are so proud of Nick's ability to demonstrate caring, kind, and efficient service. He is the epitome of our UFCU culture, and we will be happy to inform his manager. We sincerely appreciate your membership, and we hope to see you again soon.

• S

  Sean Z
  1

  The latino lady at the front entrance is unprofessional, no knowledge of customer service.

  Response from the owner

  Thanks for your review and feedback, Sean. Delivering outstanding member service is highly important to us, and we are sorry to hear we have disappointed you. If you don't mind, we would like to speak with you to find out additional details, but we need your contact information. If interested, can you send your full name, phone number, and email address to [email protected]? Once provided, we will have someone from our management team reach out. We hope to have the chance to connect with you soon. Thank you for your membership, and have a great weekend.

• T

  Tony Stark
  1

  Worst bank ever. I’ve had nothing but horrible experiences with this bank. I’ve been waiting over two weeks for my replacement credit card. When I called in to find where it was, i was told that it was never sent out, and blah, blah, blah. They said they would send it to me next day, at their cost, and guess what? Still haven’t received my credit card. Why do I have to wait 3-4 weeks to get a replacement credit card? And if you ever miss a payment their collections department will harass you, or interfere with your debit card transactions. This bank has showed me over the years, that they’re not responsible enough to handle my money.

• H

  Hannah
  1

  The people that work at UFCU (any branch I've visited and on the phone) have always been rude and unprofessional. I've been a member for over 5 years and the service continues to go downhill. They make everything more difficult than it needs to be. The debit cards that the print in the branches never work, if you call to get help with an issue or have a question each person has a different solution. There is no consistency so you never know which answer is the correct one. If you don't know what you're talking about, just say you don't know, don't make something up! I think I have had ONE positive interaction with the people that work for UFCU the whole time I've been a member.

  Response from the owner

  Hi Hannah, We are committed to our membership and to ensuring that we provide excellent service. We would like to follow up with you to get more information about your specific interactions so that we can address accordingly. Please email us your contact information to [email protected] so we can reach out to you personally. Thank you!

• P

  Paul Johnson
  1

  This organization has gone downhill. Their "friendliness" is a mask. Using their facilities has become tedious and cumbersome. And it feels as if no one is in control, except the computer based system they have created. Its monstrous. And its too bad. They were great once upon a time.

  Response from the owner

  We are sorry to hear your experiences have not been positive. We want our membership to know we are committed to providing excellent member services. UFCU views member feedback as an opportunity to improve the service provided to you. If you would like to send your contact information to [email protected], we would like the opportunity to speak with you and work together to provide a better experience.