Colonial National Mortgage Austin

Colonial National Mortgage Reviews

• M

  Mason Parsons
  5

  Colonial worked hard to process my loan to buy a house in a very short time frame. Our Loan Officer, Allin N., was awesome and found us a rate even better than what we could get with one the larger national banks, even with a lower closing cost. I highly recommend.

  Response from the owner

  Hi Mason, Thank you for being a Colonial customer!

• S

  Shiv Naimpally
  1

  I went through a mortgage broker a several years ago for a re-fi and Colonial ended up with my mortgage. The first year, they neglected to pay my hazard insurance from escrow, even though their website showed they had the correct insurance account information. Every month, I get a mailer from Colonial with Shelton's photo and contact information. I wanted to re-fi as rates had dropped and emailed Shelton but never heard back. A few days later, I called, spoke to someone in the office who transferred me to Shelton's voicemail, and left a message. Never heard back from Shelton, so I went with another lender. Exceptionally poor customer service.

  Response from the owner

  Hi Shiv, We apologize our services failed to meet expectations. We take all our customer complaints seriously and will look into this to do better in the future.

• D

  Daniel Jinks
  5

  Shelton and his team were more than just professionally responsive, and Shelton thoroughly explained every part of the process that he could and made sure I understood it before he moved on. If he couldn't answer the question, he found us someone who did. He is a fantastic resource and I will definitely return to him if I need to go through the mortgage or refinance process again.

  Response from the owner

  Congratulations on your recent home refinance!

• M

  Malcolm Prouty
  5

  I've worked with Allin Nguyen at Colonial National Mortgage through several home purchases and refinances, and always look forward to work with him. Allin is not afraid to dig in to the numbers with me and answer any questions that may arise as we prepare for underwriting. I would recommend his services without hesitation. Until next time…

  Response from the owner

  Hi Malcolm, Thank you for being a repeat Colonial customer! We look forward to working with you again in the future!

• M

  Marianna Yoder
  5

  Shelton was on top of everything throughout the entire loan process. We had endless questions, and he was always ready to answer them quickly and in depth. Shelton went above and beyond what we could have ever imagined the process was going to be like. It felt like he went out of his way to ensure that we received the lowest rate time and time again. We had complete trust that Shelton would do what's best for us and our first house. We can't thank him enough for his dedication and guidance!

  Response from the owner

  Marianna, Thank you for taking the time to leave this glowing review. We are so happy you had a positive experience with us and Shelton. We wish you the best of luck in your first home!

• A

  Anne Barnett
  5

  Josh Jordan and Jackie O'Donnell were so helpful during the entire process of purchasing our first home. They responded to our (many) questions promptly and were there to offer additional advice when needed. The online platform was very user friendly and we were able to provide all documentation needed electronically. I would highly recommend Josh and his team!

  Response from the owner

  Anne, We are thrilled you found our new online application platform user-friendly and easy to use! Josh and Jackie are two of Colonial's best and we wish you the best in your new home.

• L

  Lance Gunn
  3

  Initial advice and loan program we chose were / are fantastic! Response time and support in a couple key areas could have been better.

  Response from the owner

  Hi Lance, We appreciate your feedback.

• m

  matt
  5

  Allin exceeded our expectations and his service was beyond satisfactory. His explanations were thorough and succinct, and he was always quick to respond to any messages I sent him. I've closed several times now, for homes and refinancing, and his has been the easiest of them all. Working with Allin has been a pleasure. I'll be sure to pass on his name to anyone else that is looking for a mortgage or a refinance.

  Response from the owner

  Congratulations on your recent refinance!

• H

  Hannah Mellott
  5

  I worked with Shelton Green to buy a house as a first time homebuyer, and he was very helpful with the rather complicated down-payment-assistance-in-return-for-solar-panel-loan thing my realtor worked out with the sellers. He was really responsive when I wanted him to run numbers on scenarios or when I had questions, and I'm glad Colonial doesn't sell its loans to other entities that might be less pleasant to work with.

  Response from the owner

  Hi Hannah, Thank you for the positive review. We know the home buying process can seem complicated to first-time homebuyers, that's why we always make sure our customers have all the resources and information they need throughout the process. Enjoy your first home!!

• j

  janice anderson
  5

  Joshua Jordan was knowledgeable, professional and friendly. Our experience was very positive. Josh was always available to answer our questions with patience and kindness. He really with all out to make our closing easy and quick. I would definitely recommend Josh to other clients and he deserves the five star 💥💥💥💥💥.

  Response from the owner

  Hi Janice, Thank you for the 5-star review! We hope to work with you and your clients more in the future!