Tilson Homes IH, Boerne

Tilson Homes Reviews

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  Rebekah Duron
  1

  **Future Homeowners, PLEASE do your homework before you decide on Tilson Homes. We signed contract on Feb 6, 2021. We were told 12-14 months for a completed home. It is almost 14 months and we still only having a slab and framing. I've contacted every person I can think of at Tilson, and everyone blames it on Covid, supplies, or labor. They take responsibility for none of it. Tilson still won't answer my question of why are you selling more homes if you can't deliver the ones you have already promised? Building your dream home should be enjoyable. This has made us feel unimportant, unheard and quite literally the bottom of their 'what we care about' list. This is NOT a custom home experience. From start to 14 months later, we have had the same experience. I was hoping at some point it would get better, it hasn't. Please help!!

  Response from the owner

  Hi Rebekah, I'm sorry to hear it's been a difficult journey so far. We always want our customers to be heard which is why we connected you with our Senior Vice President of Construction to make sure your voice was heard. Although our responses may not be what you wanted to hear, they are sincere. At the time you signed your agreement, we could not have predicted the impact a global pandemic would have on the construction industry. We also couldn't have anticipated the unprecedented demand for new homes in your area, not just from Tilson but from all builders. This, along with delays getting your property ready for building, has indeed impacted our timelines for completing homes. We are just as anxious to complete your home as you are, but we will not sacrifice quality to do it faster.

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  Randall Bartay
  5

  Met with Lauren and she was extremely helpful with details in building a home. She went over every detail and included pricing. She showed us the products they use and upgrades. Overall a great experience for me and my wife. No pressure sales.

  Response from the owner

  Thank you for your review Randall! I'm so glad to hear that Lauren was able to help you and your wife find the perfect home. It sounds like she did an excellent job of showing you all the options, which is what we strive for in every meeting with a potential customer. Thank you again and we hope this means Tilson Homes will be building your new home soon!

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  Rachel South
  5

  I can’t say enough good things about our experience with the sales team at Tilson homes in Boerne. We had the pleasure of working with Kimberly Laxton who walked us through every step and made us feel supported and comfortable with the choices we made. She answered our many calls and emails quickly and was patient with our sometimes excessive questions. Kimberly is extraordinary and has really made us feel like we are part of the Tilson family!

  Response from the owner

  Thank you for your kind words Rachel, I'm so glad that Kimberly was able to take care of all your needs. We're very happy to hear about the experience and it's wonderful that we were able to make you feel like part of the Tilson family.

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  Ashley Haynes
  2

  My husband and I began building our custom home with tilson in October 2020 when we signed our final paperwork. At that time we were told it would be about 12 months Until our home was built. It took them 4 months before they even started the foundation and an additional 3 months after that to get framing started. And the only explanation we were given was that it was due to covid, supplies and lack of laborers. Throughout this entire process it seems that they have no expectations and have the bar set very low on the accountability and responsibility they hold on the contractors they use. At some point you have to move forward. Cocid isnt going anywhere. Of these other builders like perry jones and scott felder can complete a home in a yeat then why cant Tilson?? I have to call in contact My superintendent to find out what's going on instead of him contacting me to keep me in the loop. And as he mentioned himself he's over A LOT of homes. Me as a customer i dont want to hear that i want my problems fixed and questions answered. Tilaon needs to hire more overall instard of spreading people so thin they can't provide the customer service they promise at signing. We are now past 18 months and I still have yet to have a close date but tilson continues to build homes when they can't even deliver what they promise at signing!!

  Response from the owner

  Hi Ashley, Thank you for your honest review of your experience building with Tilson Homes. We are truly sorry that the process has taken longer than expected and we know that this has caused frustration for you and your husband. We appreciate your patience as we work through these challenges. We want to assure you that we are doing everything possible to get homes completed as quickly as possible and we understand how important it is for you to be in your home. Please don't hesitate to reach out to us directly if there is anything else we can do to help make this process easier for you.

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  Rvnit Mutti
  5

  Currently building a home with Tilson, and have nothing but good things to say! We are working with Lauren and she has been there for every question I have had, steered me in the right direction on things I was unsure about and helped me save me money along the way. She really is helping me build my forever home, and I cannot wait to see it. They have made a usually stressful process almost seamless. I cannot recommend them enough!

  Response from the owner

  It sounds like you're already enjoying the Tilson experience! We can't wait to see your new home when it's ready. I appreciate that you took the time to share your thoughts with us, and we will be sure to pass on your feedback about Lauren to her team. Thank you for choosing Tilson Homes!

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  K R
  1

  We have followed Tilson for a couple of years, watched all of their videos and everything. It started off a little slow as it took almost 1 month to have the stake out done when they say 1-2 weeks tops. As time went on within the first 6 mos, we had done what we needed on our end. Multiple times they came out to do the stakeout and it still wasn't done properly which resulted in the stake survey not being correct. Communication had already started slipping starting around month 2. COMMUNICATION IS KEY! I would ALWAYS have to constantly reach out to find out what the status of things were. When I did get a response it was always "2 weeks" or finally would respond with "We need to have a meeting" at the last second. Not letting us know things as they find them out, being too scared to give us bad news, etc. We had finally had enough and decided to cancel our contract. This process is going on over 1 month now! When I sent the email to cancel, I did not hear anything for 2 weeks leading me to call AGAIN! We tried to see about getting the stake out cost removed as it was never done properly and took so long to begin with but they wouldn't budge. They only care about the $$$. That was all that we wanted to contest. I don't know if it's just the Boerne location but we were highly disappointed with our sales person Lauren. Also, someone before us cancelled also leading me to wonder if this is the trend there. Needless to say we dropped off what we owed and then they say it will be 2 weeks for the documents from legal for us to sign. AGAIN, this cancellation was requested over a month ago (June 11 to be exact). Lessons learned on our end but I wouldn't recommend this company to anyone I know.

  Response from the owner

  Building on your land can be a lengthy process and it can take time to get the answers you need. We understand that we are not the right builder for everyone. Fortunately, Lauren and the Boerne office have an unbelievably excellent reputation for servicing their customers. We wish you all the best. Good luck!

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  Carolyn Zamora
  1

  I have to rate a zero!Although it requires to select a star.. We were required to schedule an appointment and meet in office, and drove to Boerne location on Jan. 15, 2022. We had several questions to the salesperson, we sent in an email on Jan.31, and made several call attempts with voice messages left. No response. Also contacted main number & spoke to another sales associate stating she would leave a message. To this day we have not received any response at all! Thinking we may just look for another home builder who will have better responses. Very unsatisfied with Tilson Boerne location!

  Response from the owner

  Hi Carolyn, I'm sorry to hear about your experience. We take customer service very seriously and we'll be sure to pass this feedback on to our team members at the Boerne location. Thanks for letting us know!

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  Rebekah Duron
  1

  Feb. 4, 2021 we signed contract with Tilson. We were told it would take 4-5 months at the latest to get released to construction. We are now in month six and still waiting. During this process my husband has been cursed out by their septic engineer, after I repeatedly told Tilson what they were requesting was unnecessary. I continuously follow up to see where we are, and get responses a few days later by email. On the customer service and initial process side, this process has been horrendous. We aren’t to the home building side yet and I’m not even sure we will make it there. If Tilson is having a hard time managing what is in the pipeline, why are they still selling new homes? This is my personal experience so far, maybe others have had different experiences. We are beyond frustrated.

  Response from the owner

  We're sorry that you're frustrated with the timeframes. We've tried to be very transparent with our customers about the entire process taking 12-14 months since COVID began disrupting supply chains and county permitting processes. We're still confident in that timeframe, but understand that the unpredictability is frustrating. Bexar County is taking the full 60 days they allow for to process septic designs and permits.

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  Amelia Collard
  5

  Our salesperson at the Boerne office, Kim Laxton, was amazing! She was so thorough and personable. She was always calling and checking up on us. We are now under construction and I am so sad we won’t be talking to her anymore. If you have the opportunity to choose your salesperson, choose Kim!

  Response from the owner

  Amelia, thank you so much for giving Tilson Homes the privilege of building your new home. We're glad to hear you had such a great experience with Kim and know you'll be in good hands with Jeff. But, Kim will always still answer your calls if you need her.

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  Misti Bruton
  5

  As a real estate agent, I work with a lot of home builders. It's rare that I'm anxious to leave a 5-star review after the 1st stage of the process, but I found the entire experience of working with Leah in the Boerne location to be amazing. The attention to detail is unbelievable & after lots of failed attempts with other builders, my clients are super happy! Highly recommend them for custom build on your lot!

  Response from the owner

  Misti, we're glad to hear you had such a great experience with Leah. We know you've worked with a lot of builders and are honored you think highly enough of us to trust us with your clients. Thank you so much for the kind words.