Security Service Federal Credit Union W Bandera Rd, Boerne

Security Service Federal Credit Union Reviews

• R

  Ronnie Pfeil
  5

  Could not be happier with the customer service we received on Monday. Ms Erin S., welcomed us the moment we walked through the door, and spent an incredible 1 1/2 hrs resolving our problem. She listened to our issues, told us how she help could resolve them, and then she went to work. Absolutely incredible customer service! Ms. Erin, we can't say thank you enough for all of your knowledgeable help, and SSFCU, and their customers are Blessed to have you on their side, and team. Salute!!! 🇺🇲

  Response from the owner

  Hi Ronnie! Thank you for taking the time to leave a 5 star review about your experience with Erin and how well she helped you. We will be sure to pass your sentiments along to her and her management team. Thank you for your membership, and for trusting SSFCU with all of your financial needs. Have a great day! -Beto

• J

  Joel Griffin
  5

  We went in to the Boerne branch and Crystal was kind and courteous at the door and then proceeded to help us set up the accounts we needed! She was knowledgeable and efficient! We will definitely we working with her again!

  Response from the owner

  Hello Joel, I appreciate you taking the time to leave a review. Your 5 star rating means a great deal to us and I will be sure to pass your comments on to Crystal and the branch management team. Thank you for your membership and we look forward to handling your financial needs. Sincerely, Brandon B.

• m

  maria winter
  2

  Thought about moving my finances to SSFCU, but after reading their poor ratings by unsatisfied customers over the same things that I would need from them, I decided to take my business elsewhere. People are burnt out dealing with terrible service & all banks/CU's do is give lip service but no significant changes. Thank you reviewers for the FYI

  Response from the owner

  Hello Maria. Thank you for taking the time to provide us feedback on your experience. We sincerely regret that as your financial institution we did not meet your expectations. I have reviewed your concerns with the branch management team. However, I would appreciate the opportunity to discuss in greater detail. If you are open to being contacted please email us your contact information at [email protected] and reference this post. Sincerely, Beto

• S

  Shannon Kristen
  1

  Constant fraud charges that we never get reimbursed for. Forget drive thru banking unless you want to wait 20+ minutes. They open all of the lanes with what seems to be only 1-2 tellers so then you’re just stuck in the car pile up line. They don’t have a local number so you have to call a 1-800 number and wait forever just to ask a simple question about your local bank. Even if you’re on an account together with your spouse and call to check on a fraud dispute, they won’t give you any information about a possible refund. The card holder has to call in, even if said card holder doesn’t have time to do so during business hours, so being on an account together means nothing I guess. Can’t wait to close this account and change banks.

  Response from the owner

  Hello Shannon, Thank you for taking the time to provide us feedback on your experience. We sincerely regret that as your financial institution we did not meet your expectations. I have forwarded your concerns to the branch management team for review. However, I would appreciate the opportunity to discuss in greater detail. If you are open to being contacted please email us your contact information at [email protected] and reference this post. Sincerely, Brandon B

• b

  bailey barton
  5

  we just had karina, she was super nice and helped me with what needed to be taken care of! she was super friendly and made us feel comfortable!

  Response from the owner

  Hello Bailey, Thank you for leaving a 5 star review! I am happy to hear the level of service your received exceeded your expectations. We appreciate your membership and I hope you have a great day! Sincerely, Brandon B.

• W

  Wesley Griffis
  5

  Everyone is super nice and efficient. I go to this bank frequently and am greeted warmly and taken care of swiftly every time.

  Response from the owner

  Hello Wesley, Thank you for leaving a 5 star review! I am happy to hear the level of service your received exceeded your expectations. We appreciate your membership and I hope you have a great day! Sincerely, Brandon B.

• D

  Diana Perez
  5

  Brittany was amazing with assisting me with all my banking needs, with a beautiful smile all the way through.

  Response from the owner

  Hello Diana, Thank you for leaving a 5 star review! I am so happy to hear the level of service your received exceeded your expectations. I will be sure to pass your comments on to Brittany and her management team. We appreciate your membership and I hope you have a great day! Sincerely, Brandon B.

• C

  Carol Bocchetti
  5

  Karina Rivera was very professional helpful,great personality, classy dresser, positive attitude, funny, puts you at ease, makes you understand ,and I hope she never leaves this bank and well worthy of a big raise. She makes me want to recommend this bank to everybody and ask for her. I p

  Response from the owner

  Hi Carol! Thank you for taking the time to leave us a review. Your feedback about this branch and the service that Karina provided is very much appreciated. Thank you for trusting Security Service with your financial needs. Have a great day! -Beto

• M

  Michelle Trobiano
  5

  Valerie Amos is top notch!! I had a banking issues that had been haunting me for at least 2 months. I've called multiple times and talked to multiple representatives and got told different things by each one. Since all banking is done over the phone currently, I was never able to speak to the same person twice. Valerie made my problem her mission to solve. She provided excellent customer service and solved my problem for me in a matter of hours. I live in Colorado, and somehow was lucky enough to be connected to Valerie for that call. She's been a life saver! Hold on to her!! Thank you Valerie!!

  Response from the owner

  Michelle, we appreciate the 5 star review and it is always a pleasure to know your experience with Valerie Amos was top notch! I understand you were frustration on the phones and having to speaking to multiple representatives. It was good to know Valerie Amons was your last point of contact and she was able to resolve all of your banking issues from start to finish. Thank you for choosing Security Service in Colorado and have a wonderful week! Ronnette

• T

  Taylor Gonzales
  5

  This review is solely for an associate who truly went above and beyond for my husband and I. Her name is Darylisha was so patient and really took the time to understand what we’ve been struggling with from other associates over the phone for a few days. Every other person we spoke to just wanted to pass the buck and i personally felt it was pure laziness why we couldn’t get the help we needed. She really did turn things around for us and acted with urgency and i am so thankful for her! I certainly hope she is recognized for her hard work and dedication to her job and helping members.

  Response from the owner

  Hello Taylor, Thank you so much for taking the time to leave a 5 star review. We are delighted to know Darylisha was able to turn around your experience and resolve your issue with a sense of urgency. Darylisha customer service aligns with our Core Values of patience, dedication and understanding. I will pass along your appreciation and feedback to her Manager! Thank you for choosing SSFCU and have a great day! Ronnette