RBFCU - Boerne S Main St, Boerne

RBFCU - Boerne Reviews

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  Jen Wit
  1

  We should have read the reviews before going into this RBFCU. The low rating it gets is truly indicative to what we experienced. It is amazing that it will allow you to join if you are simply put on a company's email list. But, being a veteran and a federal government retiree does not qualify you to join. Absolutely amazing. I would not join if they paid me.

  Response from the owner

  Hello Jen, we are very sorry to hear this. There are a variety of ways to qualify based on where you work, live, worship or attend school. We never want anybody to feel this way and will be sending your review to our management team to look into further. Should you have any questions or concerns, please call us at (210) 945-3300 or email us at [email protected]. We thank you for your service.

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  JEFF MORRIS
  5

  I’m only sharing because I see some negative comments. We’ve been banking with RBFCU for several years now and I just went in and opened a business account this week. We’ve always been happy with the service and services and the rates they offer. They may not be as warm and cuddly as other banks but after years of dealing with the “big box” banks I’ll take RBFCU any day. They do things a little differently but everyone I’ve ever encountered has been very friendly and absolutely helpful.

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  Maria
  1

  Horrible service. Tried to refinance my car loan and they completely neglected my application and never followed up with me. They made me and my husband open accounts only to have nothing processed. Called them and asked about finalizing the loan and they never got back to me again. Not to mention the whole banking via Skype is too impersonal for me.

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  Antonio Aguilar
  4

  Interest rates are usually pretty good and they offer a nice variety of services as well as working with local auto dealerships to help with lending. Overall we've been pleased with their services.

  Response from the owner

  Hello Antonio, we are happy to hear your satisfaction with our services. Thank you for the kind words and we appreciate your membership.

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  Thomas Tucker
  1

  I have been a member with RBFCU for close to 20 years. Very disappointed with their policy on overdraft protection and ACH posting. Be aware that RBFCU has an ACH clearing system that promotes overdraft activity on accounts to earn fee income. I just closed my 5 business accounts today. Best decision I have made in years!!

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  Julie Shaw
  1

  We received checks from USAA for some CDs that my mother left for us. The checks were made out to us but the trust account was at rbfcu. They would not just deposit the checks for me but the did for my brother. Same checks. Different names. That's why we use USAA

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  Tayton Boyd
  5

  Recently met with an account specialist and branch manager and received excellent service and felt like they went out of their way to take care of my wife and I. Great rates, good service options, and great customer service. I highly recommend.

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  Karen Ray
  2

  I usually have an okay experience at RBFCU but this location just seems to be a one-off in being very snobby! If you ask them anything they look at each other and think you're asking them how to build a rocket ship!!! So rude. I really hate going to this location but it's the closest one to me!

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  Justin Bendele
  1

  One word to describe this bank, thieves. Stole my hard earned money and then treated me like scum. Rank right up there with Bank of America.

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  Mark A
  5

  I have been a member for 10 years, and have always received great service at this branch.

  Response from the owner

  Hello Mark, we're glad to hear you've received great service at our Boerne Branch. We appreciate your review and thank you for being a longtime member!