TDECU Cypress Miramesa West Rd, Cypress

TDECU Cypress Miramesa Reviews

• v

  victoria williams
  1

  Absolutely horrible. I walked in early morning to request a wire transfer to send to close on a home. Apparently only one person in the whole building can do a wire transfer, and i would have to wait over 30 minutes possibly longer before he is available. Totally unacceptable, considering closings happen at scheduled times and me being late is not an option. I had plans to open additional service accounts for my additional financial needs, but I will no longer be doing so. Definitely closing my account ASAP. I don’t recommend anyone use TDECU apparently basic banking transactions cannot be done any time.

  Response from the owner

  This is not what you should expect from TDECU. We are sorry to hear that we were not able to complete your wire transfer. Please email us at [email protected] so we can learn more and resolve this for you. We look forward to hearing from you. - TDECU, Your Credit Union

• N

  Natallia Henley
  5

  If I could give ten stars for the services provided by TDUCE representative Ola Falaki - I would. It was my second time applying for the loan with TDUCE at the Cypress location. After providing all the requested documentation, I was able to receive the desired amount within less than 24 hours. Ola is very kind and professional. He went above and beyond to meet my expectations. I can't thank him enough for his outstanding customer service. I highly recommend referring to TDUCE Credit Union.

  Response from the owner

  When it comes to our Member experience, only the best is acceptable. We appreciate the wonderful review, and we will make sure to share it with Ola. Thank you for being a TDECU Member! - TDECU, Your Credit Union

• J

  Jonathon “JayTay93”
  5

  I have been using this location for over 2 years since moving out of the DFW area. I have had great customer service and a great experience with the staff when I walk in. Always a cold bottle of water and ready to help me with any request I need.

  Response from the owner

  This is what we love to hear! Our team is truly dedicated to assist you any way we can, and we are grateful to have such amazing people on our side. Thank you for being a TDECU Member! - TDECU, Your Credit Union

• P

  Philip Jubile O. Omonoji
  5

  Deserving of over a trillion stars! Wow!! Y'all rock good!!! Awesome environment, staff and service. Beyond my wildest widest dreams. Thanks y'all. GodBlessYou!!!

  Response from the owner

  This is what we love to hear! Our team is truly dedicated to assist you any way we can, and we are grateful to have such amazing people on our side. Thank you for being a TDECU Member! - TDECU, Your Credit Union

• B

  Baz Baz
  1

  The customer service is horrible and apparently they need more training to be able to do the job. I have a problem with my card and I went to them for help. The first person I met was the one on the front desk trying to help me. Another one came and offer to help instead. He asked me to wait and go back to his office and was coming back. And I was getting ready to go when another lady also jumped in asking what I needed. They explained her and she also go to her office and did like the previous one. So when I told the lady at the front desk I wanted to leave, she went to tell them, and the only thing they can say is “OK”. I’m pretty sure they even were happy that I left. Really disappointing. That’s not serious and I don’t think this is how it should be in a financial institution .

  Response from the owner

  Hello Baz and thank you for your review. It seems that several employees attempted to assist you but were unable to. Please email us additional details at [email protected] or give us a call at 1-800-839-1154. Thank you for being a Member of TDECU, Your Credit Union.

• f

  fadi elhaddad
  1

  Where do i start usually i dont like leaving reviews unless its good but for this location i had to express my feelings since i was treadted so poolry and unprofessional first by the manager if I remember her name right is Vinny if she had th chance she would have cused me out for asking about my paperwork so if they manager is this way what can I say about the employee and now let's go to the proccess so after 4 month of purchasing my wife's vehicle and I decided to go with TDECU the person responsible for the title by the name of Ola is as ignorant as th m come for his position he have no idea what was he doing or any clue of what the paper work needed for the title work and I had to keep calling and asking g and neve got any calls back and getting lied to and being blamed for them not reaching the original car owner or getting paperwork done saying I have to do thank God for the lady that helped us on th phone or w would be paying for a vehicle it was not in our name and unfortunately I won't be coming back or dealing with this branch at all because it needs an overhaul from top to bottom for helpful and knowledge people are needed ......

  Response from the owner

  Thank you for sharing this feedback. Your recent experience is not up to our standards and we will provide the appropriate feedback to our team. Please feel free to email us at [email protected] if you would like to discuss further. We are here to help! - TDECU, Your Credit Union

• s

  suzannevallery
  1

  The employees have no idea what they are doing. They couldn’t figure out how to process my payment or get me back into my locked online account. Waste of time. Just call the 800 number.

  Response from the owner

  This is not what you should expect from TDECU. We are sorry to hear that we were not able to process my payment. Please email us at [email protected] so we can learn more and resolve this for you. We look forward to hearing from you. - TDECU, Your Credit Union

• S

  Sharon Borja
  5

  Although I have never been to the physical location, the customer service I received over the phone and internet is A+++. Alex Peters provided the best customer service I have ever received from a bank. He worked with me to find the best options and saved me $$$$.I didn't have to go their physical location in the middle of a pandemic. And when I could not be on the phone, he patiently worked with me through emails. Thank you, TDECU! And thank you, Alex P. for the excellent customer service. You're a godsend!

• M

  Ms P
  5

  I'm a regular I guess, first name basis with Bilal.😃. I just left and Andrea helped me and she was awesome. I love the service here, and how they make you feel like a member of the TDECU family. Keep hiring amazing people. Thanks again to Bilal and his team.

  Response from the owner

  Thank you for your review Ms P, we'll be sure to let Bilal, Andrea and their managers know. If you ever need anything please let us know by emailing [email protected] or calling us at 1-800-839-1154. Thank you for being a Member of TDECU, Your Credit Union.

• J

  Janet Villareal
  5

  I called the 1-800 number yesterday and the agent told me to go to the branch to request for a new debit card. So I went to the location at West Road because it's closer to home. Ms. Chandrika was there to assist me. She was so accommodating. She issued a new debit card for me after she found out that my card is bad. She did an excellent customer service! Thank you, Ms. Chandrika and TDECU.

  Response from the owner

  Thank you for your feedback Janet, we'll be sure to pass it along to Ms. Chandrika and her manager. If you ever need anything else please feel free to email us at [email protected] or call 1-800-839-1154 for assistance.