PrimeWay - Cypress Retail Center Barker Cypress Rd, Cypress

PrimeWay - Cypress Retail Center Reviews

• K

  Kennedy Siobhan
  5

  When banking, I usually expect it to be no less mundane than the rest of my errands but my experience at Primeway Cypress was amazing! The staff were extremely attentive to my needs and made me feel welcomed. They were efficient, effective and personable.

• S

  Santa Claus
  5

  The Primeway team has always been there when I need some financial help or advice. I've had the same banker for the last three years and it's great talking to someone who already knows my financial goals. I wanted to take the wife on a really nice vacation this year. Primeway helped me figure out how to do it without overstretching my budget. Thanks, Primeway!

• B

  B G S
  5

  Vicor I'm very happy with Primeway Cypress, my banker is always happy to assist me with all my financial needs. Primeway is a good Credit Union to bank at the costumer service is the best

• e

  elvis bermudez
  5

  I am very happy with the service of the Primeway Cypress branch. My Banker always is there to assist with my financial needs.

• A

  Allison Williams
  1

  Poor customer service skills and no follow through. I spoke with a very rude person named Veronica who hung up in my face after asking for her superior's number. She asked invasive questions that did not concern her. Then called back and spoke to a Michelle, she tried to help and told me she was going to call me back after checking on my issue. Never heard back from her. My sister has Navy Federal and I will be switching to them after closing my account with PrimeWay.

  Response from the owner

  Hi Allison, We believe in 5-star service and apologize you didn't receive that. I will be forwarding this to Andy Rodriguez, Director of the Virtual Retail Center. If you would like to reach out to him directly in the meantime, his direct line is (713) 799-6286.

• l

  luigi maine
  5

  My experience with you has been excellently welcoming and l am so elated, thank so much for the financial support and freedom you have given me

• D

  Denard McClairne
  1

  I WORK IN THE FIELD OF LAW AS A PARALEGAL! DO NOT TRUST THIS COMPANY WITHOUT PROPERLY VETTING!! I AM CURRENTLY GEARING UP FOR A MAJOR LAWSUIT AGAINST THE COMPANY! Consumer Beware!!!!!!!!!!!!

• J

  Jason Basile, DC
  5

  The staff here was absolutely fantastic through my home equity loan process. Debbie Walker handled everything for me and explained every step of the process. Even in the pandemic they moved quickly and efficiently . It was a seamless process!

  Response from the owner

  Hello Jason, Thank you for the feedback! We are happy we were able to find the best solution to fit your needs and to enable your dreams through this life event. We will let Debbie know of your feedback as well! Please let us know if we can assist with anything else. Have a wonderful day!

• S

  Sharon Taylor
  5

  I was so happy when they opened a branch near me. I have had nothing but great experiences since it has opened. The employees are very friendly and helpful.

• L

  Lo MG
  5

  I came in because I got the flyer about the 18-month CD rate. The branch is so pretty and the staff is very nice. I found out that they have all the technology that banks do like their app that lets you deposit checks and has a free budgeting tool that alerts you when you're about to go over your budget. I love it. I ended up switched over all my accounts. Thanks Primeway for your help!