Supreme Lending - John McClellan | Austin Mortgage Executive Center Dr, Austin

Supreme Lending - John McClellan | Austin Mortgage Reviews

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  David Robbins
  1

  As part of my decision to select Supreme Lending for my servicing needs, I asked that my loan not be transferred to another company. In fact, I essentially stated that to gain my business this had to be agreed to. During the process, I was promised by numerous people this would not occur. In fact, it was approved by John McClellan via email. 1 year later, my loan has been transferred to another company. After requesting to speak with John, I was given an office phone number. So, I found his cell phone number online and called him. The conversation went poorly and, in my opinion, there was a general lack of compassion and accountability from him. Basically, it was explained that what happened (read: error in transferring my loan) occurred outside of his department - even though the lead from that department also promised my loan would not be transferred - so there was nothing he could do about it. Additionally, during my home search process, my credit score was erroneously checked because my lendor had to transfer my information to a new system. This resulted in my credit score unnecessarily dropping as I approached the time to lock in a rate. Lastly, after my contract with the Seller had been finalized and the processes kicked off (background checks, document gathering, appraisals, etc.), it felt like I was hand holding individuals to the finish line. From my perspective, there were numerous tiny errors (mathematical, communication gaps) resulting in me being more hands on than I should have been. If you would like your loan to remain with the company you are working with, I suggest you do one of two things: 1. Don't use Supreme Lending 2. Get this agreement in writing and placed within the Mortgage Note My overall experience was rather poor and I would not recommend them.

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  Tina Ramirez
  5

  I wanted to pour out my gratitude to John McClellan and his team at Supreme Lending. Nate, Luz, Jack, and Josh thank you for working so hard on my refinance! They exceeded my expectations and I'm so happy to have been able to work with you all. Being self employed can be a bit tough during the home lending process but not if you pick the right company and the right people to make it happen. John and his team did exactly that and I couldn't be more grateful. You guys Rock!!!!

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  Jaye Carpentieri
  5

  John McClellan and his team at Supreme Lending are superb at what they do! Their knowledge and assistance is beyond excellent! They were instrumental in helping us find our first house as married couple and were patient and helpful when we had to restart the process a couple of times. They were in constant contact when requesting needed documentation and quick to respond to any questions we had. A very smooth transaction in helping fulfil our purchase! I wouldn't hesitate to recommend this branch or use them again if needed! Thank you Supreme Lending for excellent service!

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  Victoria Reviel
  5

  For over 11 years, I have referred John McClellan and Supreme Lending to my brokerages agents, our clients, other real estate agents and I used them for my personal construction home loan. John’s team is EXTREMELY responsive for questions, no matter what time of day or night, weekday or weekend, they are there! Supreme Lending Loan Officers are very knowledgeable and will make you feel comfortable through the entire process. I would rate Supreme Lending’s service as outstanding and would highly recommend them to anyone looking for Home Loan Financing. HIGHLY RECOMMEND!!

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  Kevin Bown
  5

  I've used John, Jason, Josh and Andrea for over 15 years - For my own personal lending on primary residence and investment properties, as well as with them on client purchases. I have more than 100 positive reviews to share about them - and regularly refer loved ones for the special treatment that Supreme Lending is committed to. This is the best blend of great pricing and customer service I've experienced working with many, many lenders in the Central Texas (or online) market.

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  Mike E
  5

  As a landlord I've gotten about 10 loans in the past 10 years, and I can easily say that David Cockrell at Supreme Lending is the most responsive lender I've come across. He always answered my calls and returned my emails faster than anyone I've met. I highly recommend him for his professionalism and willingness to work fast in a fast-paced market. Considering how fast the Austin market is moving (3 full price offers on a Sunday night for the last house I put an offer on!), standing in an open house waiting several hours for a lender to return to the office to send a pre-approval letter or having to wait over a weekend and seeing someone else put in an offer before me doesn't work. David took a late call out of the blue from me and was willing to help when the other lenders on my list were done taking calls for the day. Austin is such a wonderful market, and if the house of your dreams pops up on the listing service, you'll be ready to put the first offer in if David is on speed dial.

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  sunny wenjing Chavera
  5

  I'm writing this to show thanks and appreciation to Mary Stephen and her co-workers!!! I talked to her 3 yrs ago when I first thought about buying a mortgage, she gave me suggestions and I followed. Because of that, we were able to get our house this year. Due to system issue, my final approval was delayed, I had thought we had to push back closing. Mary can make mirocles happen!!! She got my final approval and closing on the same day which is rare even my realtor was surprised. She is very knowledgeable. I talked to other lenders before, NOBODY was able to give me an estimate after I provided basic information. She also responses in time, day and night, even weekend. It was a stressful process when buying a house, I was lucky enough to have the best support from Mary and the whole lending team, 20 days quick closing. I appreciated how much effort everyone put into!! Thanks again everyone

  Response from the owner

  Thank you so much for the feedback! Always happy to hear we did well.

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  Kelly Hoerner
  5

  John has been my mortgage lender for the past 15 years and has done around 10 mortgage loans for me. It's gotten to the point where I barely bother checking things, because he always gets the best deal for me, provides great up-to-date advice on options, and maybe even more importantly has everything ready on time. Buying/selling a house is a challenging endeavor and John and his team are such professionals they really help make it a predictable and dare I say enjoyable experience!

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  Kathy Wilhite
  1

  Supreme Lending did a loan for a person and now all her mail is coming to our address. When I called to try to find out why, they were evasive and wouldn't answer my question. Finally they gave me another # to call. I don't understand why they could not simply contact the person and tell her the address was wrong.

  Response from the owner

  Good morning Ms. Wilhite. If you could send me an email with the person's name and address and any other contact info you have to [email protected], I'd be happy to see if I can get a hold of her and let her know that she used the wrong address for her USPS forwarding address. Maybe I'm not understanding this correctly, if so include your number in the email and I'd be happy to give you a call to hear the details and dig into this further!

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  Tim Petzold
  5

  Being self employed, mortgage time can be tough and confusing...unless you’re a client of John McClellan Supreme Lending. John’s team is so professional that I recommend them to all my family and have for as far back as I remember. Don’t lose sleep. Call John’s team of professionals.

  Response from the owner

  Thanks Tim! That is what we strive to do!