Sound Credit Union Se Everett Mall Way, Everett

Sound Credit Union Reviews

• D

  David Camps
  1

  I applied for a personal loan over the phone and the out come was really bad causing a consequently denial for something that should be clear from the beginning. The application was over the phone with the branch manager, asking questions about income and rental history, and job history, the credit was run and the loans denied taking in consideration the short credit history, something that must be ask before to run the credit, it may be legal but it’s not ethical to cause a damage in the credit score if customer for an information that is easy to ask such as the length of the credit with the same level of income or rental history. It’s not about the score but the length of the credit score something that I could answer before to run the credit. The guidelines and policy of the lender should be design to help the working class not to hurt them, going to a cyclic damage of the credit score causing a lost in time and money for the customer. Recover from a hard inquiry takes time and money, and the lenders should “protect” the clients not hurting them. Ask and tell to the customer about the consequences of the process it’s not discouraging customer to apply for a loan, and the end it’s a personal decision for the customers and not the bank take that decision for them. I did my due diligence and the website, at least clearly, doesn’t say anything about the length of the credit to deny an approval, and off course that was not ask by the branch manager of this office. Not happy bending but lesson learned.

  Response from the owner

  Thank you for reaching out. You've detailed a lot here, and we’d like to learn more about what happened in order to improve. Please send your contact info to [email protected] and we will have a member of our team reach out to you.

• N

  Nelson
  5

  I refinanced my car loan through Sound Credit and my rate went down from 26% to 5% APR. Clearly, people complaining don't understand that a credit union requires average to good credit to be able to benefit from their services.

  Response from the owner

  So glad you're happy with your car loan refinance! Thanks for the great rating and being a member.

• J

  Jaye Lill
  5

  This has become our favorite bank. We are delighted that they have grown and now have a branch closer to our new home. The staff know us by name. And we love the free perks, like no fee cashiers checks. Convenient. Friendly. Available..

• P

  Pegi Lyn
  1

  If I could give a less than 1 star review, I would! I have never experienced such a lack of disregard for their customers via phone calling. Every time I try to call the branch, I am on hold a minimum of 30 minutes. My bills are now past due, and my accounts are suffering because the "So called" "Smooth Transition" from First Interstate to Sound Credit Union, has been anything but smooth. Soon as I find a new bank close to me, I will be closing all my accounts at Sound Credit Union. Horrible customer service.

  Response from the owner

  We are disappointed to hear about your experience. We’d like to learn more. Please send us your contact details to [email protected] and we will have a member of our team reach out to you.

• C

  C N
  1

  Couldn’t be more disappointed in this “bank”. Since covid happened, I’ve gotten zero help with my car payment. Even back in the beginning when I lost a job of 6 tears because of covid. At that point I had already paid half the loan back. And then when I need help you guys offered nothing. My sister is with BECU and they helped with 6 payments last year because of covid. I’m planning on using my 401k to pay of the remaining balance so I don’t have to deal with this awful bank anymore or the terrible customer service. Thankfully I switch to BECU they are amazing. Go above and beyond. If I could give zero stars I would.

  Response from the owner

  We are disappointed to hear about your experience at our credit union. We’d like to learn more. Please send us your contact details to [email protected] and we will have a member of our team reach out to you.

• g

  gw luhdansyrjä
  5

  My last review of your credit union was not glowing. Chris at your Everett Mall Way branch was awesome today. Thanks

  Response from the owner

  Glad we were able to help! Thanks for your review and we hope you have a wonderful day!

• M

  Marty McConville
  5

  Been working with this credit union for 30+ years. I am so glad that satellite branches are opening in the early days I ventured into downtown Seattle every couple weeks. Great products, great people there to help and better than fair value!

  Response from the owner

  Thank you for the great review! We're happy to be here for you, now with 29 locations. Thanks for taking the time to share your experience and thank you for being a member.

• D

  Dan Rasmussen
  5

  I have been banking for a long time and have used many banks and credit unions. I am thrilled to have stumbled upon sound credit union. The staff at the everett branch go above and beyond to make every visit as enjoyable as possible. always a smile and that personal touch that you don't see anymore. I highly recommend checking them out.

  Response from the owner

  Thank you for your recommendation and this wonderful review!

• B

  Brayden Forth
  1

  If I could leave a zero star review I would. Terri Sasse the manager of this branch had approved my girlfriend and I for a loan on an RV (I have pictures and dates of everything stated including the loan approval). So she had approved our loan and we gave her the Dealer info with the VIN and everything she had asked us to provide. Days later she calls the dealer behind our back and pretended to be a customer and pestered the salesman and then revoked our loan approval shortly after. She also went behind our back by calling a family member (in which we never gave her permission or know how she got said family members number and she had nothing to do with the loan). We feel bullied and discriminated and we are both customers of sound credit for over 2 years! I tried filing a complaint and I was left on hold for over an hour. I would highly recommend everyone to try other lenders before ever considering this branch.

  Response from the owner

  We are disappointed to hear about this situation. We would like to learn more about what happened. Please send your contact details to us at [email protected] and we will have a member of our management team contact you.

• F

  Frank Prunella
  1

  I arrived and two women discussed for who attended me. When one of them did it, was with bad manners. Frankly they make me feel so discriminated.

  Response from the owner

  That's not the experience we want for our members -- let's talk about it. Please send your best contact number to [email protected].