Sheehy Subaru of Springfield Backlick Rd, Springfield

Sheehy Subaru of Springfield Reviews

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  Patrick Kelleher
  5

  Adam Edwards took great care of us at Sheehy Subaru of Springfield. Adam understood our needs and was so helpful, patient, and understanding. There was zero pressure, and the car buying experience was a pleasure. Adam worked with us and our budget, and we were really happy with our new Outback. I highly recommend Sheehy Subaru of Springfield and Adam if you are in the market for a new car. Thanks to Adam and everyone at Sheehy Subaru.

  Response from the owner

  Thank you so much Patrick for the wonderful review! We are so glad to hear that our team took such great care of you, and hope you enjoy your new vehicle!

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  Peter Schlosser
  5

  I needed to purchase my first car, and I was contacted by 3 different Subaru dealers in the DC area. Chris La Porte from Sheehy Subaru was the first dealer to reach out to me and we were able to discuss inventory, financing, and options through email and over the phone. Chris was very helpful and informative, and he was able to pull the car to side/reserve it for me since I was not able to come into the dealership for a few days and wanted to see the car before buying it. Chris and Eddie Beans worked to find a great financing rate that even beat my banks rate. When I went into the dealership, Chris had the car pulled to the side and was able to go even lower on the price then I expected. Then Eddie was able to get me a even better financing rate then we had discussed over the phone. The entire process of buying the car took only a few phone calls, emails, and less than 3 hours at the dealership. Overall, I am very happy with the ease and helpfulness I experienced while buying my first car from Sheehy Subaru. The ability to look at the cars on their website and then call and email back and forth with Chris made the process relatively simple, easy, stress free and I love my new 2014 Crosstrek!

  Response from the owner

  Hello Peter, thank you for taking the time to share your review! We are thrilled to hear that you enjoyed working with Chris and Eddie, and that you were able to find the car and price that worked for you. We appreciate your business and we look forward to working with you in the future. Enjoy your new Crosstrek!

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  James Gaston III
  5

  Best Subaru Dealer in Washington DC area! I have purchased four (4) Sheehy Subaru's and they are the simply the best from purchase, to service and even the parts department are top notch! If you go ask for GM C Barr, Sajjad in Sales, Trevor & Ramon in Service and John in parts. No better financing that Sabrina Morgan & Carol Hall finance team.

  Response from the owner

  James, Thank you so much for your positive feedback!

• S

  Stephen Nicholls
  5

  How is the car buying experience at Sheehy Subaru in Springfield? In short…straight forward, fair, and courteous, especially if you reply to them in kind. I write this review in hindsight after having my new car for seven weeks and no longer being high on new car fumes. This review covers only the sales experience as I have yet to go in for service at Sheehy. For more details, read on. I bought my 2018 Subaru Impreza from Sheehy Subaru just after the 4th of July and had Albi Sadikaj as my sales associate during the sale. My first contact with Sheehy came through their online sales department, where I inquired about the “Easy Price” for a Crosstrek that was missing from their website. Following my initial inquiry, I got the internet price, but I was also contacted by three sales staff, including Albi, who all contacted me via email within an hour and all asked “When can we schedule a test drive of your new car?”. While I certainly appreciate good customer service, I felt the response was a bit overkill and potentially signaled that Sheehy was a high pressure dealership. After my friends told me that evening to “shut up and test drive the %&#@ thing”, I contacted Sheehy and scheduled my test drive of the following day. Despite no promise to buy any car, Albi let me drive both cars I wanted to test drive (Crosstrek and Impreza). When I found that I liked the Impreza better, he fully priced out the cost of buying it, including my trade in value and all the taxes and fees. He also shared with us his passion and his love of gardening and gave us tips for our family’s garden while remaining quite personable and offering us beverages. When he finished, he came back with the offer, the invoice price, and the trade in value for my car. The offered price was $4000 off MSRP (lower than the advertised online price and below invoice) for the Impreza and he also added membership in their VIP car maintenance program for three years without additional charge. The only rub was that the initial offer for my trade was lower than Kelly Blue Book and True Car value for my car in “fair condition” for the given mileage. When confronted with this information, Albi convinced the used car sales office to raise their offer to be within the fair market value range with no other modifications to the bill of sale. The bill of sale also remained unchanged when I revealed that I had already obtained financing through my bank. I opted to buy the Impreza on the spot because the car felt great to drive, both Albi and Mohammad (financing) were transparent, the advertised online prices were correct and actually obtainable by mere mortals, I was never pressured by Albi or Mohammad to buy anything I did not need, I never felt like a number, the overall sale was a great deal for me and fair to the dealership, and all this happened in under 2 hours. What else could you want from a car purchase experience?

  Response from the owner

  Thank you for the 5-star review of your recent purchase! We appreciate your business and hope you always find great service with our team. If you have any questions regarding your new vehicle, don't hesitate to contact us.

• A

  Angeles Negros
  5

  Adam Edwards was very helpful, patient and professional. He reserved the vehicle that was in transit so that we could see it according to our busy schedule. Adam showed us all the Subaru Forester's main features. He made the purchase very easy and painless. I would recommend him to our friends when they are looking for a new car.

  Response from the owner

  Thank you Angeles for the wonderful review!! We are thrilled to hear about your awesome experience with our dealership, and are so glad that Adam was able to help you out!! Enjoy your new Forester!!!

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  Vivian Brady
  5

  I recently purchased a new Subaru from Sheehy. Travis Clarke found the exact car I wanted, even though it was not on the lot when we looked. He did everything possible to make the buying experience easy. Tee Enkhbold was also very helpful by giving us information when Travis was not there. It's was great to see the team spirit that some of the staff had. Adam Edwards was also terrific and helped us get through the stressful financing process. Sheehy Subaru places a great emphasis on customer service. I am very happy with my new car!

  Response from the owner

  Thank you so much for the wonderful review Vivian!! We are so glad that you had such a positive experience with our dealership, and that our entire team was able to help you out collectively!! Enjoy your new vehicle!!

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  Ian McLeod
  5

  Nothing but 5-star reviews for the sales team at Sheehy Subaru in Springfield. Our team included Shabir Baba and Chris Barr. BOTH were equally terrific people to do business with. Both are customer-driven in a "laid back" manner; could not ask for any finer businessmen to keep us relaxed during a big-buying situation. Shabir went out of his way (countless times) to find us the EXACT car were looking for... a 2020 Outback Onyx XT in the right color and the right optional packages. The car we wanted was finally found in Owings Mills, MD, which his team brought to us the next day... PERFECT!! Chris agreed to our negotiated price, which was more than fair (probably too fair) and helped Shabir close the deal. We were also looking at cars from Farrish, Stohlman, Brown and Beyer... and while those dealerships showed interest in meeting our needs, EACH of them baited and switched us... telling us they had THE car in stock... but none did. They just wanted to get us into their showrooms. Shabir and Chris were upfront with us the entire time...AND THEY DELIVERED ! The closing process process was painless and expedited. No unexpected surprises. Cannot say enough about our buying experience at Sheehy Subaru. We could not be any happier and the whole DMV should know about it !

  Response from the owner

  Ian, thank you so much for sharing your positive feedback about your experience with Shabir and Chris. We are so glad that we could provide you with a wonderful experience. We appreciate your business and hope to see you again soon!

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  Antoinette
  5

  The sales people working at sheehy Subaru dealer were far more friendly than other Subaru dealerships I've visited. We had gone to a couple Subaru dealers prior to visiting sheehy. I was not put at ease with moving forward with my purchase until only after visiting Sheehy we felt very comfortable because of Antonio. He was very attentive and willing to work with me and my budget. I particularly recommend this dealer and salesman if you are considering a new car purchase and even a used car.

  Response from the owner

  We are happy to have you in our family! We hope you are enjoying your new car!

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  Leonid Torti
  5

  I had the best experience leasing my new 2018 Subaru Outback last Saturday. Chris Laporte has been my car sale consultant for years and he's the most honest, helpful, and straight forward person in the business. It was also a pleasure meeting Sabrina the Finance Director who made the whole deal easy and fast. I highly recommend Sheehy and these two people.

  Response from the owner

  Thank you for the great review Leonid! We appreciate your business.

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  Rebecca Sellner
  5

  Sheehy Subaru had an"Express Service", for basic items such as rotating tires, oil change and such. They do the basic service, and have a look around to make sure nothing else is about to give you problems, such as a recall, which they bring to your attention. I didn't realize that the air filter was not normally changed with an oil change, but mine was filthy, and so was the air filter for the cabin, so they brought it and showed it to me and asked if I wanted to have that changed also. There is a comfortable sitting room with free coffee/hot chocolate, and a so back machine. Everyone is very polite and very patient, if you don't quite understand what they're talking about, it why they are suggesting something be done. Very pleasant atmosphere.

  Response from the owner

  Rebecca, thank you so much for sharing your positive feedback about your experience with our team. We are so glad that we could provide you with a wonderful experience. We appreciate your business and hope to see you again soon!