Real Property Management LoneStar - Austin N Mopac Expy, Austin

Real Property Management LoneStar - Austin Reviews

• E

  Evelyn Williams
  5

  I was at this residence for three years and everyone from the front office to maintenance to the vendors were so friendly, professional, and responsive. I never had any issues with anyone there and in fact enjoyed every minute I was there. They went above and beyond to make sure all my issues were resolved and most of the time they were handled quickly. Thanks for everything. I’ll miss you all.

• G

  Gary Wilkes
  5

  Great help in a flood situation! Real Property Mgmt manage our condo in Austin. Recently we had a flood caused by failed plumbing. Real Property did a great job sorting the problem out - and getting the repairs done quickly and effectively. And we really appreciated the super communication - they kept us up to date with what was being done (and asked for approvals where necessary of course). We were very happy with the outcome. And they do a good job of everyday management too! Recommended.

  Response from the owner

  Thank you for your kind words Mr. Wilkes.

• H

  Han Liu
  2

  The only reason I’m giving it two star is because David has been prompt and helpful. We had an AC problem where it would not cool and house and makes a squeaky voice. David sent EMS house service out and they said that it was an evaporator leak. And we had to wait for the pipe to defrost. It was fixed temporarily and David had EMS to come out again four days later to look at it. Here’s when problem started. The repair guy with EMS was unprofessional, took 30 min just to look at the outside unit. And then said that it was working fine. We told him that it was working fine for the moment but it is going to break down during a weekend. He left without fixing anything. And then the AC broke down on Saturday when it was 100 degree and we had grandkids over and nearly a heatstroke. The property management company said that the home warranty only cover leak check when there is a leak. But we have been treated so slow. Now there’s a problem and I contacted the management company at 11:00 pm and they are trying to send someone out. But the whole experience was so slow and I just feel like we have been neglected and they are not responsible for any inconvenience. There’s always a reason why they cannot fix something . We had a problem with the pool key as well. And it’s been two weeks without any progress. It is unacceptable for a company to just neglect a tenant and not fixing anything. The company they work with is totally unfair and as a tenant there’s is little we can do but to suffer. I hope they can fix our issue. An issue should never been here if they had just fixed the fundamental problem. But that’s the way they do things I guess. Fix it temporarily and then when things break down, we will fix it at a slow past without urgency. I really hope that can improve. It only cost them more money to fix it when the problem arises, especially on a weekend when ac repair would charge more. And it’s also super hot. So you know that repair is gonna cost more!!!

  Response from the owner

  Please contact our office with your concerns.

• T

  Tim Mitchell
  5

  We just signed our new lease to extend into our 3rd year. This company has been super easy to work with, have made ALL repairs requested in quick time and are always friendly. The ONLY negative is the semi annual home inspections. I understand why it's done and agree for doing it for the 1st year of the contract but going into our 3rd year it would be nice to not have to do it. I always have to take a day off work because I don't trust anyone in my home alone. With that being said I just go with it because I know nothing is wrong with my property and I will continue to use this company. I highly recommend them!

  Response from the owner

  Thanks Tim, we will work with you on the inspections to your convenience.

• A

  April Riley
  5

  David met us on short notice to view our property, we were very impressed. As active duty military stationed overseas, I cannot tell you how wonderful it is to have David and the rest of the RPM Lone star team taking care of our property.

  Response from the owner

  Thanks for your kind words Ms. Riley and we appreciate your service to our Country!

• B

  Bob Neumann
  1

  This RPM operation is not helpful to tenants nor property owners. They are there to get from you as much as they can. David sent repair bills without explanation. Basically expecting us to pay right away. It would be great to get some heads up and reasons. Joseph D. was reassuring at the very beginning, but was impossible to get a hold of afterwards.

  Response from the owner

  Hello Mr. Neumann, Sorry we have no record of you as a Tenant or Client, are you sure you have the correct RPM office? Did you leave this review for someone else? Please contact our office to clarify. Best, Joseph M DeBlasio

• P

  Peter Lewkowski
  1

  RPM LoneStar redefined for me what awful customer service means. I read the reviews before moving in and couldn't possibly believe that they were accurate. My story is absolutely consistent with those reviews. Me and my girlfriend lived in one of the apartments they managed on south congress. Here's a timeline: 1. We got the keys, clickers and garage openers. Err, it was a one-car garage with two garage openers? Obviously one of them did not work. 2. I arrived to an apartment that had, and I'm not even making this up, so much dust that it took DAYS to clean. And a ladder rental because the ceilings were so high. Lo and behold, they snagged $105 from my security deposit for "cleaning and deodorizing." We released the apartment in a much cleaner state than what we received. 3. Leaking toilet. 4. Heater broke during the great freeze of January 2017. They tried to fix it and the initial tech said that the emergency heat won't work, either. He said that another tech will come by to replace whatever needed to be replaced. No one showed up. I had to call them to figure out what's going on. They didn't fix the heat until we didn't need it anymore. They didn't even bother to offer a space heater. I had to put a heated blanket under my dogs bed to keep him from freezing. Request sent 1/6/2017. Request marked complete 3/9/2017 5. Issue with a payment that I thought had gone through but didn't. The way I found out that a payment hadn't gone through is by receiving a delinquent payment notice with subsequent threat of eviction. I called them to figure out what was going on. Numerous emails. No response. I said, "screw it, I'll pay the late fee because chances are I won't get a response from them." I didn't. MAKE SURE YOU CONFIRM THAT PAYMENTS HAVE GONE THROUGH! 6. A ceiling fan ripped through 7 lightbulbs in a matter of days. They fixed it. I think... Another deduction from my security deposit was $20 to replace a bulb. We left the apartment with all bulbs functioning. 7. Toilet didn't flush completely. 8. Toilet wasn't set right. It wobbled. Scared my girlfriend so bad that she refused to use it. Three toilet problems, same toilet. ____ In general, they demonstrated a remarkable inability to get back to us in time, much less at all. Find a different place to avoid this company. Pay a little more if you have to.

  Response from the owner

  Mr. Lewkowski, Thanks for your feedback and sorry the landlord had to hold back some security deposit based on damage to the property. It is also very unfortunate that you were not able to pay your rent on time, had HOA violations and didn't follow the proper turnover of the property by returning keys and gate access remotes. The new residents also reported additional pet damage / filth which you were not charged for. We always follow the lease and Texas Property Code and suggest you do as well in the future. Best, Joe

• C

  Cole O'Brien
  1

  High Level Summary: (Read further below for specifics on our disappointing experience with Real Property Management - worth the time) - Lack of courtesy and professionalism or accountability - You are treated as scum, not a resident and/or customer - Charging residents for cleaning and trash removal when these are services they do not fulfill for the residents coming in (if they are going to charge previous residents for cleaning but don't clean, where does the money go?- see below for specifics) When we moved into the unit at Bel-Air Condos it was dirty and disgusting with filth and old cigarette ashtrays. Upon moving in I called the RPM office to complain about the unfavorable condition of the unit, (during the time that we were filling out the move in ledger) and I was told that the filth is not a concern from the office's point of view since a resident is to take the place "as is." However, when I complained that the office with held money from our security deposit for a messy place when we moved out I called in to ask why? Joseph, the owner, said that they pride themselves on providing "hotel clean" residences." So which is it - "hotel clean" or "as is?" Furthermore, my girlfriend and I spent hours on our hands and knees cleaning anyway so the condition we left the place in should have been sufficient. I emailed the owner again with the hopes of a simple answer to why this happened since what he said didn't ad up and got a response from the maintenance guy David that I did not say on my move out sheet that it was messy. Your office told me not to because I was to take the place "as is" - so why would I list the mess? However, once we accepted that fact, and paid $200 for our own maid services to come in and do the work, the problem was in the past. Although, in theory, if your office was following this policy of having your units "hotel clean" then you would have charged the previous tenants the money that you charged me and my girlfriend when we moved out and I then would not have had to hire our own cleaning services when we initially moved in (I assume the next residences will not receive a "hotel clean" place). Future residents should consider how fishy the above scenario looks. It appears, that RPM is a business that charges residents for line items that they do not actually take care of before the next residents move in, which is unethical and misleading, and quite simply not a way to do business in this day in age (or ever for that matter). (My sentiment is echoed through many of the other reviews here on Google). The way we were treated during our time at Bel-Air was disappointing and stress inducing. RPM does not realize they are dealing with the livelihood of people and thorough, polite, and proactive communication goes a long way. For example, when the water was turned off on multiple accounts without warning last winter (during a freeze) we were only met with excuses and contempt when we called in to see what the deal was. As a business you should be proactive in situations like this, not simply say "the HOA handles all matters of gas and water outages - so contact them." We are renters and not homeowners, and we had no way of knowing that the HOA would be responsible for informing us (again, we literally can't be on the HOA as renters and receive no information from them) your office should coordinate with Bel-Air's HOA moving forward. This is only one small example of a time that we were seriously affected by the lack of professionalism with RPM Lonestar. As a business owner myself I understand all to well how important it is to maintain a good review standing online. I have waited for months for a response as to why the above scenarios took place. I figured it would be easier to answer me directly rather than answer publicly online. ( I wasn't even asking for my money back at this point - just want to keep a business owner accountable for unethical actions with a simple response.) Looking forward to a professional, educated, business savvy response if possible Joseph DeBlasio.

  Response from the owner

  Sorry Mr. O'Brien that we needed to retain a small amount of deposit for damage to the property. Best, Joe

• A

  Andrea M.
  1

  If I could give LESS STARS I would. I have never been treated so rudely or belittled like we just were in my life. Let me be clear that this Google review is to warn future potential renters AWAY from this agency. I have reported this issue to the City of Austin and the Better Business Bureau, AND the equal housing authority. Maybe next time you’ll be nicer on the phone. I am in the business of customer service as well, and we have to treat all people the same regardless of race, religion, income, background, etc. We called to inquire about a property we would have liked to view as we were outside of it and determined the neighborhood would be appropriate for us and my little boy. The rude woman on the phone (which seems to be a trend in your agency’s google reviews) disclosed that she already had two applicants, to which we replied “would you like 3? Ha!” She said “only if you’re VERY qualified.” To which we, of course, say we are, as we are both gainfully employed members of society and we do pay our bills. She proceeds to tell us both the income and credit score of the couple who has applied in an attempt to shew us away. You can imagine how appalled I was that she would disclose anyone’s information like this, and why be so rude to potential new applicants. You do not know my name, credit score, or employment. You just lost a very good customer and I am VERY VOCAL about bad business. Trust me. This will be heard. BE NICE TO PEOPLE! Owner response: Are you sure you have the right company? We have not received a call from an Andrea M today, please clarify. Clarification (Original Poster): Yes, very sure. We spoke with Nancy, and my boyfriend was the main one speaking with her. I was with him on speaker phone at the property we were previously interested in viewing. We actually called back approximately 30 minutes later to get her name as she did not originally give it to us. We asked to speak with a manager and she informed us that she was the only one in the office.

  Response from the owner

  Are you sure we are the correct company? We did not receive any calls from a "Andrea M", please clarify.

• J

  Jeffery Foust
  1

  NOT GOOD. They don't care at all about the renter. Nancy Sharpe will not return emails or phone calls. Hidden Fees. DO NOT RENT from Real Property Management LoneStar Austin Texas. Read the blogs its all true. Good Luck getting your deposit back within 30 days not going to happen and they will take money out for something believe that. STAY AWAY FROM THEM!!! NOT professional at all. Nancy will quote you Texas Statue laws regarding how long they have to fix a problem at your rental. The house I rented was disgusting when I moved in. They will take your money every month and don't be late. But good luck getting good customer service. They are not nice at all to rent from.