Bank of America (with Drive-thru ATM) Barker Cypress Rd, Cypress

Bank of America (with Drive-thru ATM) Reviews

• M

  Mark Schooler
  1

  The worst banking experiences I've ever had have been from this branch! Never open or close when they are supposed to. For example I just left there after realizing the doors are locked at 3:50 when there supposed to be open till 4. There are ALWAYS lines out the door cause there is only one teller while there are several other employees just hanging out on their offices etc. They have ruined my day on several occasions. Worst branch ever

  Response from the owner

  Hi, Mark. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• T

  Tony Gomez
  1

  I dont know why cant they put more people in the front. Every time i come its always 1 person. Line gets all the way by the door. Other banks have more people in the front. Yall have to step it up.

  Response from the owner

  Hello Tony. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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  Tamorra Stevens
  5

  I am always seen right away. The employees at this location are very nice and professional.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris

• N

  Nigel Cousins
  1

  Lunchtime, other branches closed, this one has only one teller. 10 people waiting. I've been stood here personally for 30 mins and am 8th in line. Pathetic. Hope the teller asks me if I want an account. No thanks if this what you make your customers do.

  Response from the owner

  Hi, Nigel. We are sorry that we did not meet your expectations and know that your time is valuable. Our team apologizes for your experience. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• T

  Texas Pride
  1

  Horrible service from Randie ( branch manager) all the way down. Unprofessional, unethical, untrustworthy, unpleasant, dishonest people is what you’ll find at this place. They don’t care about customers and their reviews speak for themselves.

  Response from the owner

  Hello. Thanks for sharing feedback about your recent experience with Randie. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  Annie Dang
  1

  Today Nov 18th at 3pm, we went to cash the check and there was only one new teller here . He couldn’t help because his supervisor was not at work today. Can’t believe it was such a big place and only one person working who had no ability to do simple thing . They should have better management who can manage and make employees actually work.

  Response from the owner

  Hi Annie, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• P

  Precious Williams
  1

  Only 1 teller allowed to work according to manager. Had to wait in line while employee took a break. Be prepared to wait for an extended time.Very unprofessional establishment. Seriously considering removing all my money from BoA altogether

  Response from the owner

  Hi Precious. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• L

  Leon Tu
  1

  This bank of america location is so bad with customer service. I came in and waited over 2 hours and no one bother to update me why I'm waiting so long. Staff were talking to each other giggling and laughing but when I asked when is it my turn, they act like they are super busy.

  Response from the owner

  Hello Leon. t's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• M

  Mr. No Tengo Dinero
  5

  Good ATM machine! Nice and newer looking stuff!

• C

  CL S
  1

  I came into this location recently, I was in a car accident and broke both my legs and had to have surgery. I can barely walk with a walker and knee braces. I asked the manager, wearing a suit, bald headed. (I think his name was Carlos) not sure. I asked him if he could bring me a chair because I couldn’t walk to the one he pointed out to me. He then gave me an attitude and claimed I was rude, I told him I am the (B of A) customer not him and I’m handicapped now. (He walked off and didn’t care). Then some lady in line started saying I was rude to her favorite bank employee. They teamed up on me and put me down in front of everyone and the manager threatened to make me leave. I will report this incident to BofA corporate the VP is on LinkedIn. I refuse to be discriminated against for being handicapped or white. I am not 100% sure why they singled me out and wouldn’t help me get a chair with my broken legs. I am moving all my money to chase since this location treats people with the worst service I have ever seen. It’s the Walmart or DMV of Banks that’s how terrible their service is. I plan to tell as many people as I can like 100 people. If you are reading this you deserve so much more!!! Don’t come here!!!

  Response from the owner

  Hello Chad. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole