Performance Ford Lincoln Bountiful S Main St, Bountiful

Performance Ford Lincoln Bountiful Reviews

• J

  Jesse White
  5

  Came in from outta state looking for a specific vehicle. They didn't have it on the lot, but Alex ran over to get it from another lot for us. He went out of his way to get and help us out with everything. Would definitely go back for our next vehicle and highly recommend Alex to anyone!

  Response from the owner

  That is great to hear! We value your business, Jesse. Thank you for taking the time to leave us an awesome review!

• J

  Josh Nielson
  2

  They were great and quick finding me my used F-150. The next day, the back door wouldn’t open due to electrical problems. Within a month and a half it had transmission problems. It had a transmission solenoid issue. During that month and a half it sat for 3 weeks while I was on vacation. Be very careful buying used vehicles from this dealership!

  Response from the owner

  Hi Josh, we're sorry to hear this. Our Customer Relations Manager, Natalie Lowe has been made aware of your situation and would like to learn more about your experience with your F-150 transmission repair. Please give her a call at 801-292-4433. We appreciate your business.

• G

  Gabriella Velarde
  1

  The salesman Elliot gets 5 stars, he is an awesome guy that went above and beyond trying to help me with a deal on a car! Spoke to different managers on different days he called me and texted me multiple times, and was on customer side. The low rating is on the Manager side, there is some sketchy stuff going on in this place!! All in all, the sale didn’t work out because I was going to be upside down in the car versus the Finance from the bank. This sale went on for several days trying to find a happy medium which did not happen. Day one, we drove up to the dealership to look over the car and test drive it. The car was beautiful, however the paint was destroyed they were asking way too high for this car. All in all we walked away from this place. The manager was not negotiating from fair price from KBB. I was getting a different price from KBB which was about $5,000 differences. The manager printed off the KBB value I discussed with Elliot that doesn’t make the car more valuable because it has a fm/am radio and so on.. the paint is hammered therefore it’s not worth that price. The manager ended up jacking up the price more than it’s sticker and we ended up walking out. Elliot said he was going to speak with different managers to hopefully work out a deal and will let me know.. several days went by.. Elliot texted me with a new deal for the car, from a new manager. However when I broke down the the numbers they didn’t make any sense, they charged me for a paint protection. I told Elliot I do not want that. He told me the car already has it so he they took off $250 dollars from the car. I looked over the numbers and I realized at the end, they just re added it back on for $499.00. So I told Elliot I am declining it and if we can’t do that, there is no deal. Besides the paint is hammered anyways..They accepted. Another estimated was written. When looking over the numbers, they were off again. I told Elliot the numbers are off by 36.00 dollars. So another estimate was written. Be very cautious when buying a car from them and do your math!! They had to rewrite 3 estimates for the same car!! I appreciate them working hard to try to sell me the car, but there is some weird stuff going in this place!

  Response from the owner

  Thank you for the feedback, Gabriella. We do apologize about the situation with the manager. Our Customer Relations Manager, Natalie Lowe would like to speak with you regarding your experience. Please give her a call at 801-292-4433. We appreciate your business and are glad to hear that Elliott took great care of you!

• A

  Austin Matheson
  5

  Best experience I've had at a Ford dealership service center. I felt and knew I was being taken care of. Tony Lowe was and is extremely knowledgeable and did a great job helping me to understand what was going on with my truck. In addition, I was confident in knowing that the mechanic, Josh who worked on my truck knew what he was doing. Everyone i spoke to while at the dealership shared their confidence in his knowledge and skill. That goes a long way hearing those things and knowing it's true. Even though I ended up trading in my truck, I will definitely recommend my friends and family to see Tony and ask for Josh to work on their vehicles.

• L

  Lori Parker Foote
  5

  I worked with Don Mendoza on a snowy day in February. I had no idea what I wanted, so we test drove several cars until I found one I was comfortable driving. My husband had recently passed away, and I needed to trade in his monster truck. Don was great, he wasn't in a hurry, and he took all the time I needed to find the car that was just right for me. The sales manager and other people at the dealership were also great to work with, and I came away very happy, with a car that is great for me, and a payment I can afford. Thanks Performance Ford, and thanks Don!

  Response from the owner

  Our condolences to you on the recent passing of your husband, Lori. Thank you for putting your trust in us and Don to help you find something that is just right for you. We appreciate your business and the time you took to leave a fantastic review!

• F

  Frances Hutton
  5

  Let the salesman know what I was looking for and he found a great match for me! Esiah was friendly, knowledgeable and didn't seem like your typical salesperson. Esiah took his time and was thorough when showing me the car & all it's features! It didn't take long for me to take a test drive. After that, Esiah and Rob took care of me in financing. Rob was great! Broke everything down in simple terms that were easy to understand. It was quick and I got a great deal! So happy I went to Performance. That was the quickest I've ever purchased a car from start to finish. It didn't take all day, thank goodness! Not your typical experience at this place. Great service and I would highly recommend them. Thanks Esiah, Rob and your team!

  Response from the owner

  Thank you for taking the time to leave us a great review, Frances! We are so pleased to hear that Esiah and Rob made everything quick and easy. We truly appreciate your business!

• K

  Katie Dana
  5

  I went to Performance Ford and Don Mendoza helped me. He was great. He listened to what I wanted and didn't try to have me look at something just because. I ended up buying from him and got a great deal. I left feeling very happy with how I was treated. I would work with Don again.

  Response from the owner

  That is wonderful to hear, Katie! Thank you for taking the time to leave us and Don a fantastic review. We appreciate your business!

• S

  Steve Lamar
  5

  Jason Hale is the greatest to work with. He was very professional and kind. This is the 3rd vehicle purchased through him.

  Response from the owner

  Steve, we appreciate your continued business! Thank you for taking the time to leave us and Jason a fantastic review!

• M

  Mandy Mathie
  3

  We were charged extra to have the windshield replaced. Upon closing the deal we were offered windshield protection. We got it But that would have been covered for the windshield replacement we just paid for. Frustrating to pay for the same thing twice. 😑

• J

  Jean Newlin
  5

  Easy on and off I-15. Great, friendly staff. Paperwork prepared in advance because we were buying our lease car. No surprises or last minute surprises. We were thrilled!

  Response from the owner

  That is wonderful to hear, Jean! Thank you for taking the time to leave us an awesome review. We appreciate your business!