OneMain Financial Fox Hunt Dr, Bear

OneMain Financial Reviews

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  A R
  5

  I had such a pleasant experience at OneMain Financial. I got approved for more than I thought I would and the application process went very smoothly. Ed was very helpful and knowledgeable. Great same day service and I received my funds the next day. I will forever use OneMain Financial for all of my loan needs. Thank you!

  Response from the owner

  Hi there- We're happy to hear that your loan process went smoothly and that Ed delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – LF

• S

  Shanna McQueen
  1

  I only Have a star so I could provide the review they deserve. Do NOT do business with this company. Their offers seem attractive when you’re in a bind or have a family emergency but I assure you in the long run you are doomed. They inaccurately report to the credit bureaus bureaus, they attempt to make changes to your policy without your knowing (both illegal by the way). Just say no! They are awful!

  Response from the owner

  Shanna, We understand that you’ve spoken with our Executive Office of Customer Care. If you need additional assistance, please contact 888-864-0332. -AS

• D

  Danielle McKenna
  1

  EXTREMELY unprofessional! Received a call at 10am in regards to my application and was told if I provided all of my information I would be able to come in same day at 6pm to close my loan. Was dealing with Edward. Uploaded all information, timely as requested. I called the office as I was on my way (after I had already received an email saying all the requested information was received) only to be told they needed more information. I told the girl I was already on my way since Edward said 6pm sharp. I said I would upload the other couple papers that she said were missing and the girl told me that she could try to get it reviewed but because they were so short staffed she couldn’t make any guarantees so more than likely they couldn’t get me in at 6. I called back when I realized I wasn’t going to be able to get them the info on time and asked if I should just reschedule and Edward jumped down my throat accusing me of being aggressive, simply by asking a question on what time I could be scheduled for (he told me he didn’t know and that if I felt it in my heart to cancel my loan I could do so). The only person aggressive was EDWARD! It is not my issue that you are short staffed. Take that out on someone else. He told me I could be transferred to another office and when I asked him for information he told me I could google it and figure it out myself. Never again will I ever attempt to give my business to this location!

  Response from the owner

  Hello Danielle and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

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  adrian estevez
  1

  I have come across a few issues with my account with situations not being clarified Or resolved. After having issues with my personal bank, with Overdraft fees OneMain had assured me they would have covered all fees. They never returned my call, and never returned my emails. However, when something goes wrong from the customers end, such as payment being one day late they immediately reach out to you daily.

  Response from the owner

  Hello Adrian and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• A

  Anita Tucker
  5

  This is how wonderful OneMain is: I bought the truck, contacted OneMain, I was transferred to the correct in-state person, did the paperwork, was tentatively approved over the phone pending submission of the remaining papwework, went to the office the same day with the paperwork, completed the process, the loan was approved, the check was overnighted to the dealer, when I got there it was already delivered. I drove home happy. It was really that simple!!!!!!!! There was absolutely nothing to complain about. Thanks OneMain.

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  Sharon Houser
  5

  I have used One Main in Bear twice and both times the staff were pleasant, professional, and accommodating. I highly recommend this branch.

  Response from the owner

  Hi Sharon, thank you! Best wishes -JS

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  Sam McClain
  5

  Guys were very professional, polite, and helpful. Same day service was impressive.

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  Carlo Castalucci
  1

  Predatory Loans with hidden fees and shark loan interest