M&T Bank Fox Hunt Dr, Bear

M&T Bank Reviews

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  Debbie Hatton
  1

  I’ve tried 4x to talk to someone about my deed I have not received after paying off my mortgage. 1x I got a human & they couldn’t help me. Your life will pass before your eyes before you get help. They are quick to take your money though. Awful customer service. Can’t wait to change banks asap.

  Response from the owner

  Good Morning Debbie, I apologize for your experience when calling Customer Service. Please email [email protected], and provide your name as it appears on your mortgage, and your phone number. I'd be happy to forward your concerns to the appropriate area. -Candi B.

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  Wendy Amilpas
  1

  Teller Carmen G was very rude because I wasn’t standing where it said wait in line here. Even though I had been standing there but since no one had acknowledged me i moved forward. Her and another coworker were instead talking about flights. She then told me to go up to her and started giving attitude because I wasn't by the sign. Im a very calm person but she fueled me up. If she doesn’t like her job maybe she should get another where she can be happy ! Im very disappointed and unsatisfied with the customer service she provided. I will definitely not be returning to this branch.

  Response from the owner

  Hello Wendy, That's not the experience that we intend for our customers. I would like to see if we can help. Please email [email protected] include your name, and phone number. I'd be happy to reach out. I look forward to your email. -Candi B.

• R

  Rob Krentz
  4

  I went to the m and t bank because the automated services by phone was on the fritz and I needed help with my account balance and to see if I got paid today by my employer and the teller was able to help me with my account. I've been taken good care of by Gaby and Megan for more than a year every time I come to the bank they do there best to help me with my bank accounts.

  Response from the owner

  Hello Rob, I apologize for any inconvenience you may have experienced when using the automated system. I'm glad our staff at the Bear Branch was able to assist you with your account concerns. I will forward your compliment to the Bear Branch Manager. -Candi B.

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  Demetrius Anderson
  4

  Only used outside walk up ATM. Carried out my transaction without any problems. Very convenient in the shopping center. Also a bank branch. Must ring bell for assistance.

  Response from the owner

  Hello Demetrius, Thank you for your feedback. We are constantly working to improve the customer experience. -Candi B.

• l

  leith kusmider
  1

  Went into this bank looking for some assistance and while one woman seemed to care, the other two were rude and apathetic. If you are looking for a bank to talk to or develop a personal relationship, this is NOT the bank you are looking for. I would recommend management to take a serious look at how this bank treats their customers. Red head girl at the counter was very very rude. Again.. would avoid if you need a reliable bank with helpful staff.

• R

  Rose Ann Thomas
  1

  I was a victim of scam/fraud. Instead of getting sympathy, and getting back to me as soon as possible to prevent the situation, this bank made me feel like I am the criminal. Nobody called me to atleast let me provide proofs that I am a victim, they just put my account on hold without letting me know. The teller that talked to me is the WORST, I was sobbing coz I feel so bad about my situation, and she’s yelling at me telling me I’m yelling at her, other employees that were there doesn’t even care that their employee was yelling at the crying customer. She intimidated me just because I’m Asian? I decided to just leave coz it was embarrassing. After my situation is cleared, I won’t ever do business with this bank and this branch ever again.

• M

  Mama Bear
  1

  Awful customer service. Trying to make a car payment, leads to an hour on the phone every month because of online issues. Tried to create an online account first and second month wouldn't let us because said info was incorrect. Every month the rep stated everything was correct. Third month, they finally tell him they don't have his dob entered in their system, but they verified it when making sure he was who he was, just to take our money. Then again making a payment online can't because he doesn't have a debit card. Pain in the A$$

• E

  Ebony Morgan
  1

  Not immigrant friendly. I am a UK citizen and US resident but was unable to open an account at M&T (Bear, Fox Run branch) because the visa in my passport had expired - the visa I had was for entry into the US by a certain date so of course it expires, but I have proof from USCIS that I am here legally, I am a legal US resident with a work permit and SSN. So if the United States government is okay with me being here, why isn’t that proof enough for M&T bank? LOL bizarre! Anyway... My advice is, if you’re foreign, go to Bank of America! They are knowledgable on different visas and set my account up easily and BoA actually gave me great advice on building my credit as a new resident.

• J

  Janice Mclean
  5

  I have been banking with M & T for several years before moving to New Castle County. I have been living in Newark for over 2 years banking at the Fox run branch. I find the staff very friendly and welcoming as the branch in Millsboro, De where I opened my account.

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  latoya harris
  1

  Today this bank made my coworkers job so very i difficult. For three years we have been using this bank, making deposits and getting money orders, and sending our clients there to cash checks. But today they informed us that they could no longer use our company checks to buy money orders unless they were written out to cash. We reprinted another check and made it out to cash, and when we got back to the bank at 4:23 pm they told us that they were closed and we would have to travel to Elkton. On here, as well as on yellow pages, it says that they close at 5 pm. The customer service they provided to us was very horrible seeing as though we have been clients at this branch for such a long time. If the hours of operation have changed then they need to update the online sites!