OneMain Financial N Fresno St, Fresno

OneMain Financial Reviews

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  Scott Pringle
  5

  Everyone was amazingly pleasant, informative and professional!!! What an awesome staff working together making for an efficient, much less painful process to obtain needed funding. Thank you Alejandra and all for your beautiful personalities, your energy and enthusiasm that exhibits commitment and joy!!!

  Response from the owner

  Hi Scott! We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! -Marissa

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  Yannick Carraway
  5

  The process was easy and the staff helped with extra information. I’ve never done a loan before and it was the best experience and made me comfortable with my choice!

  Response from the owner

  Hi Yannick, Thank you for the great review! We are so happy that you had an excellent experience with OneMain and that our team made the process easy. We'll look forward to assisting you again whenever you need us. – LF

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  andrew cortez
  1

  I have a great credit score and good income still denied me what a waste of my time and credit score just so they can make money sorry business

  Response from the owner

  Andrew, We know this isn't the result you were hoping for. Our loan specialists make decisions based on a variety of different factors. Please call 855-663-6246 and one of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. -AS

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  Ronica Banuelos
  5

  Getting a loan was quick, easy and heard back within 20 minutes. It was great being able to sign all documents online and get money deposited within an hour. Friendly and personable. Thanks!

  Response from the owner

  Hi Ronica, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes -JS

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  AJ
  1

  I have a loan through them. I had to jump through crazy hoops for and didn’t even get the amount requested. Then they sent out an offer to apply for more. So I applied and then never heard a single word back from them. They just removed my application and never let me know anything. This particular location has very unprofessional and rude people working there. They make you feel judged for not having perfect credit. Mine is decent credit definitely not bad. But since I have been with them my credit score went down like 30 points. I can’t imagine how I could consider it good customer service though when they never inform there customers of why they did or didn’t get the offer that they sent out to me. UNPROFESSIONAL!!!!!!!! Do your job and inform your customers. Don’t send out offers like that unless they will actually get approved for the extra amount it is a pointless thing. Not to mention my score goes down because they check my credit multiple times. Would not recommend this particular company to anyone.

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  Felisa Macaraeg
  1

  They send offers for loans at least 3x per month. I've gotten ones addressed to me or "Felifa Mabaraeg"?? I've called them a couple of times to stop sending these offers, but they keep sending them! Not professional and poor follow-up! Customer service is 👎👎👎👎👎

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  Amanda Davis
  5

  Everything was so great. The reps were super busy with customers calling in. And they were so kind to each and every one of them. The whole experience really made me feel good about doing business with OneMain Financial!!

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  Lasanee Vang
  5

  Very satisfied with my first time loan because I got the highest amount and best customer service. I shopped around many of loan agencies, but OneMain was the one gave me the best of everything I need on my loan.

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  Sharon Marzette
  5

  Excellent Customer Service from all Staff. Branch Manager- Leslie is a GREAT asset to your Company. Thank you for kindness and Professionalism. Happy Customer. 😃😃😃😃

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  Mica Ghimenti
  1

  Horrible customer service. Not friendly. Did not communicate well with us about the loan amount or process. Went to the apt to sign docs and "oh by the way" items kept coming up. Already ran our credit, felt very deceived.