Navy Federal Credit Union Briarcliff Rd, Brookhaven

Navy Federal Credit Union Reviews

• R

  R P
  1

  Did not have a good experience with any of the representative I spoke with. Had to wait in line to speak to someone at the counter, then was told that I need to wait in a long line to speak to someone at the desk only to be told to wait in the line again to sign up and speak to someone at in the office. Meanwhile the representatives had some attitude. It would be helpful if you could check the need of your customer first before pushing them off to the next person.

• J

  Jakara Maddox
  1

  Horrible customer service! If I could have given no stars I would have. Sat and waited to see an office rep an hour, only to get left in the office while still handling my issue and rep Nisha left me and went on her lunch break. I asked another rep if they could go get her before knowing she was gone. The rep came back in went straight in her office without telling me anything. And when I asked her if she was able to locate Nisha for me she said oh she is gone to lunch. I looked confused at both reps customer skills as one left me in her office and went to lunch without finishing with me and the other came back and walked past me straight in her office without giving me an update as if I never asked her to find the rep for me. After that I left and will not be going back or referring ppl to be a customer of Navy Federal as I have also had problems with the phone reps at Navy Federal. From my experience this is a horrible company.

• J

  John LA 380K
  1

  The worst service in Atlanta.. I come in. Give access number. Told to take a seat. 2 hrs pass and the associate approaches unaware of what tf im doing here... After im seen it takes 3 minutes to print the information. I advise everyone to repeatedly bug them about the order of which you're to be seen. If not a 30 minute wait will turn into a 2 hr wait

• J

  J. Antione Pressley
  1

  I love Navy Federal and I understand NFCU can off better rates because of fewer locations. But at least place more ATM's within the Atlanta Metro area. Why risk death in traffic, wait 30mins in line to hand money transactions. Logistically, services need an upgrade. Love you tho!

• P

  Paul Brown
  5

  Awesome branch, amazing bank! Chandler and Robert took great care of me. This location is very organized and everyone is helpful and has a great attitude.

• K

  Kiera A
  1

  ATM never works. My card got stuck inside and it took forever for somebody to come get it out

• J

  Jerome Person
  1

  I simply came in to drop off some papers and had to wait forever. All these people walking around. Sad

• M

  Martin Negrin
  5

  Phenomenal, needed a new debit card today. They printed it out in the bank! If you have not tried Navy Federal you should. One of the best banks around!

• D

  Demetria Andreadis
  3

  I wish you guys had more ATMs in the Atlanta area. The only ATM you have in Northern Atlanta is a withdraw only. I was furious when I made my way all the way over there from Smyrna, only to discover it was a withdraw-only ATM. I'd prefer more deposit locations that don't take a half-week to clear deposited checks. I came from Pensacola area where NFCU is everywhere. I expected more locations in a major city like Atlanta. Aside from the lack of ATMs, I do LOVE you guys. I never had a bank look out for me as much as NFCU.

• L

  Lakeisha Miller
  1

  Warning!!!!!!I had some fraudulent activities on my account. I have been lied to by the security team and when I called to discuss the issues I was treated like a criminal. I feel deprived!!!!!