Navy Federal Credit Union Meyerland Plz, Houston

Navy Federal Credit Union Reviews

• C

  Christa G
  1

  If I could give this location zero stars I would. I’ve been a member of navy federal for 5+ Years And have always received excellent customer service until I came to this location. This location makes navy federal look like a terrible company. The staff is very unwelcoming and unprofessional. I’ve come to this location twice and the last visit was it for me. I was flat out denied service and had to leave and finish my transaction over the phone. I came on Monday June 6th 2022. As soon as I walked through the door a tall man at the front door(who didn’t introduce himself) began to interrogate me as if I didn’t belong there and once I told him what I had come for he pointed me to the waiting area. I was then called into the front right office by a young woman that never introduced herself but talked to me the entire time in a snarky tone with a scowl on her face. She then began to make up all types of ridiculous policies and reasons why she wouldn’t help me that day and shoo’d me away. I know the policies she made up were false because like I said I’ve been a member for 5+ years, visited multiple locations, & hand countless interactions with my bank. So knowing everything she was saying was false I just left peacefully and finished my transaction over the phone which was a much better experience and the customer service I’m used to receiving from navy federal. This location NEEDS TO RE-STAFF IMMEDIATELY. The employees don’t represent the brand well and will turn ppl away from the business.

• K

  Klejuan Newsome
  1

  This location has piss poor customer service! While we arrived at 5:02pm to get a replacement card, yes they close at 5pm. I explained to the teller that was standing gard at the door, we only needed a replacement card and were catching a 6am flight. If he could please just print us one and would wait outside. He then informed me that he needed to ask his manager, before he could finish his sentence Avis the branch manager was already saying NO. WOW really Avis!!!!!????????? So much for this Navy Federal having great customer service!!! Mind you there was 5 other guest still waiting in line inside! I'm sure Navy Federal DOESN'T know your treating Armed Forces like this! SMH

• L

  Leona Roberts
  5

  New member, so far so good. Very friendly "in person" staff and the customer service rendered to me was AWESOME!!

• D

  Diana Mercado
  4

  I’ve always had a friendly and pleasant experience here. Staff has always be prompt, courteous and friendly.

• A

  Angela Benazouz
  1

  Totally disappointed in Navy Federal credit union. I'm a deployed military member trying to sell my house from out in the desert. my mortgage has been deferred for a while but was told 3 different times that there wouldn't be any interest or fees for it being deffered. but a little over a week before closing I find myself owning a large amount of interest. so much that payoff is the original amount of the loan that I have been paying on for 5 years. I was told that it would be waived but I needed to sign a document that took forever to get to me and then had to over night it which they claim 4 days later they still haven't gotten to even start the process. now I am closing in 2 days and they can't tell me if the interest will be refunded to me later... the man I spoke to was absolutely rude. he works in this department but couldn't give me any answers to my questions and refused to let me speak to a manager. Navy Federal has basically scandaled me. as far as I am told, the interest they promised to waive they are stealing from me because they could process a simple document in a timely fashion.

• J

  Jamie Thompson
  1

  Absolutely trash. I moved my assets over the navy under the assumption they were so good completely opposite. High unprofessional incompetent bank. 1st would not refinance a car due to one fender bender (capital one refinanced), was not aware or informed you could not payments from savings (rent bounced causing fees), you have to walk into the slow branch to wire funds more than 5,000 (only bank I know), would not notarize a document because it was a closing document ( chase did), they wouldn't open a business account for fix and flip businesses (every bank does), the clown that suppose to be a banker deposited a business check in my personal account which caused me to be in the bank 60 MINS and they restricted my account due to their screw ups and incompetence, it shouldn't have taken 60 mins to figure this out but they played with it for an hour. Time is money. I'm moving all my assets back to chase and closing this garbage down. I would never recommend navy to anyone

• B

  Brielle B
  1

  Visited today with a close friend. Branch manager was very rude. She refused to let my friend deposit her cash and continued to aggressively insist that she go outside and use the ATM which (which would have took u incredibly long due to the ATM only accepting 30 bills at a time) She goes every week to deposit her tips so why make it such an issue? My friend then proceeded to ask for a manager or supervisor and she stated that no one could help her but herself and again presses the issue to go to deposit it outside. I felt as though she was racially charged. With Navy Federal being such a prestigious banking institution, it’s saddens me to see them allow a woman who treats women of color so disgustingly to represent them. Will not visit this location again.

• M

  Meshell Green
  1

  They’re incredibly unhelpful and rude. Showed up after work 4:58p to be exact and they said they were closed and wouldn’t help. You can try to come during lunch; however, wait times are long so you may miss your appointment or be late for work. Their solution is to “try and take off” as if that is an option or come on a Saturday which is inconvenient if your service need is of a timely manner.

• V

  Vernon Bradford
  5

  Navy Federal staff and employees are always kind and courteous and willing to help no-haggle debit card you receive it in a matter of seconds this is by far the best prank ever

• c

  c “ourtne” rene
  1

  This branch is terrible. The staff is so rude and they don't want to do any work. I needed an important document in order to close on a house and this one lady was EXTREMELY rude I believe her name was marie and would not print out my payment statements because my husband and I were on a joint account and she wouldn't let me do it because he wasn't physically there with me (It was the middle of a Monday and he was at obviously at work.) She wouldn't call him to verify she just said no. I lost the deal because of this terrible employee. Will never ever go back to this branch again.