Navy Federal Credit Union 45th Ave, Marysville

Navy Federal Credit Union Reviews

• J

  Jonathan Burke
  5

  What a nice and friendly branch. I went in with an overly complicated transaction that I knew would take at least 30 minutes to explain and address and Marisol, an amazing team member there that day was extremely patient as I explained my situation she took care of my issue in less than 10 minutes with the most pleasant attitude I've seen in a while. Thank you Marisol everybody at the Smokey Point branch.

• C

  Christina K
  5

  This bank is absolutely amazing and has always accommodated whenever possible. I have not been disappointed at all. I have my auto loan through them, which the process entirely was a breeze from beginning to end. The staff at this location are so friendly, they are just the sweetest ladies! I feel like I am truly cared about when I go in, not like they are obligated to ask me how my day is. This location (Marysville Washington) is one that you do not have to have military i.d to get onto the base, to go to the bank. You do however, have to have it to shop at the thrift shop on base, the co-op stores or gas station. But you do not need your military i.d to get on base unless they have a threat, are doing a security check for some reason or something like that.. but I have only had that happen a couple times in the 10 years I have been banking with them. I highly recommend Navy Federal Credit Union for all of your banking needs! They are incredible in every single way!

• j

  jonathan hall
  5

  5 Stars all the way across the board for the branch here in Marysville. Managed by Mr.Jeffrey Blaine. I came in with a mortgage loan issue and was immediately greeted with a hello and smile at the door. Asked how they could help me, and then next thing I knew I was being taking care of at the desk of a resplendent lady named Cheryl Phelps. She immediately went to bat for me, and found the answer for my problem. She knew how to get in touch via phone calls with the right person and next thing I know I'm all taken care of. I'm 54 years old and have never had such a positive experience with Credit Union's as I did today. Cheryl Phelps did a excellent job and it should reflect great credit upon herself and the Navy Federal Credit Union in Marysville. Very well managed branch.

• c

  candice brewer
  5

  The location on google maps was incorrect, but I submitted request to correct the location. Branch is open to the public - it is located inside the building complex next to NEX (Navy Exchange); small, but fully operational. I got my debit card printed on the spot! Yay! Staff was super friendly, professional, and efficient! Good alternative to Tacoma depending on where you're going and what kind of traffic you want to deal with.

• M

  Marcella Wigg
  2

  I hate to give a negative review to a Navy Federal location, but this place seriously messed up a transaction I had to make. I needed two bank checks from Navy Federal to pay my deposit and initial month of rent, and wanted to withdraw it from the joint account my roommate and I share. I explained this to the teller and got the checks; however, instead of transferring the funds from my joint account, I discovered upon looking at the app to check my account balance that she had taken them out of my individual checking and it was now majorly overdrawn! I called to correct the situation, and the first person I talked to at this branch said they had corrected it, but my app showed they did not, and I had to have a prolonged discussion with someone at the call center to fix everything. Ultimately this all cost me two or more hours of worry and discussion. This was also my first lease payment for my place so could have ended really poorly, with possibly losing the place. Not cool! Everyone was friendly and kind but this didn't install confidence.

• B

  Brian A
  5

  I hate having to call places. However Navy federals phone customer service is so good, I actually like calling.

• A

  Austin Kelich
  5

  Great service and people that work there. Had some fraud in my account aswell as opening account for my family all issues and cases were dealed with very well. Ive been in a ton of navy feds and this one is the top in my book.

• N

  Nonnie Jonkheer
  5

  Great location. Saved my friend time, gas, mileage & money. Closer than his usual branch location in Oak Harbor.👍👍

• N

  Nick “fireline_5”
  1

  This lication is incorrect. Now a gas station. Drive farther down to the NEX gas station for the ATM.

• N

  Nick Soapdish
  5

  Great place for Information and service.