BECU credit union 171st Pl, Marysville

BECU credit union Reviews

• M

  Monte Alton
  1

  They don’t process after hours deposits next day. Last week it took 3 days. We’ll see if yesterday’s deposit makes it tomorrow… Update: my Tuesday after hours deposit didn’t even get processed by Thursday! Which now means that deposit will get processed in a different month and quarter. If this branch can’t even process deposits in 24 hrs, how can I trust they can do anything correctly? Will never use this location again.

  Response from the owner

  Thanks for your feedback, Monte. Apologies for the frustrating experience. We checked with our teams and for after hours deposits, they are not made available next day. They funds are typically made available the second business day after we receive them. Depending on the type of deposit, longer hold times may apply (up to 5 business days after we receive them).

• N

  Neil Wood
  2

  Only useful as a online bank. BECU is fine if you never need to handle cash or anything in-person. Almost all needs are directed to the ATM.

  Response from the owner

  Hello, Neil. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• S

  Scuall candy
  5

  I went in today to make an account with them the employees were super nice to me and yeah the parking kinda sucks but that's when there not busy I can get by that but all in all well respected super quick and easy

  Response from the owner

  Thanks for the great review, Scuall. We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. Have a great day!

• K

  Kellijae A
  4

  The staff here are friendly, but the parking lot is pretty ridiculous with the new cookie store. Their ATM's only have 20's and 100's unlike other locations I've been to where you can select your bills. Overall, they are friendly and is always clean, and is ideally located close to Costco where I visit frequently.

  Response from the owner

  Thank you so much for your kind words, Kellijae. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• E

  Ellen Kaandorp
  5

  I esp. like Amy, but all the girls and the guy working there are always respectful. If you avoid Mon & Fr you never have to wait long. Waiting area is nice. I usually make a Costco and Target run too.

• M

  Michael Kennedy
  5

  Becu is a solid credit union! I used to be with Chase back, but they love their fees like a fat kid loves chocolate covered Cheetos. Seriously though, Becu is the Chick-fil-a of lenders. Polite, precessional, and always offering prompt assistance!

  Response from the owner

  Thanks for the awesome review, Michael! We strive hard to meet expectations of our members and glad to hear we hit the mark for you. Thank you for being a member!

• L

  Lara Lonergan
  1

  I waited there for 45 minutes even with a scheduled appointment. Some guy came in behind me and told me specifically he just walked in. He was seen before I was. They should work on that. Also that parking lot is a travesty.

  Response from the owner

  Hi Lara. We apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• R

  Roy Weeks
  1

  The few times i needed service there was a long wait. After 28 years & 824 credit rating they take away my Fixed 6.90% Visa card and changed it to variable rate no explanation now 7.40%? I use it for the ATM when there working.

• N

  Nancy Thatcher
  4

  I normally love BECU but I've got to say you need to build a few branches with drive thru windows. It is very difficult for a disabled person to make a withdrawal or a deposit when I have to drag out my wheelchair, get into the building, and then have to try to get the chair back into my car. Please get some drive ups!

  Response from the owner

  Hi Nancy. Thank you for your review. Many times the property owner of the retail space we lease from have specific design criteria on how and where ATM machines are placed, which eliminates the possibility of adding drive thru ATMs to our Neighborhood Financial Centers. We will definitely share your feedback internally, so thank you for sharing. Have a wonderful afternoon!

• A

  Andrew Poppe-Voges
  5

  I only came in once to set up an checking account, because I turned 16 and got a job. Didn't notice any inconvenience or rude employees. I did come during middle of the day though.

  Response from the owner

  Thanks for the 5-star review, Andrew! We definitely strive to provide positive experiences for our members and we’re glad to hear we exceeded your expectations. We've shared your compliments with the team. Have a great day!