Mountain America Credit Union Antelope Dr, Layton

Mountain America Credit Union Reviews

• A

  Allana Pereira
  1

  Last week, my husband and I went to the Mountain America in Layton and we were very disappointed. We went to open an account for me, but we couldn't because they wouldn't accept my documents, which was a valid Green Card. The lady who was assisting us told us about this rule, that the Green Card was supposed to have my signature, and we explained to her that the document was valid and should be accepted everywhere. That lady was nice, although she looked a little lost, but then she called the manager, and that woman was just awful. Unfortunately I don't remember her name, she was a tall blonde woman. She just came to us and the first thing she said was that that was nothing they could do. She was so uninterested in helping us, and was treating us like we were dumb and stupid. She said that they had to follow the rules, and according to the bank rules, a Green Card was supposed to have a signature. We explained to her that it doesn't make sense that the bank gets to decide how a Green Card has to look like. A Green Card is a government document, and if the US government says it's a valid document, it is. We asked her to contact her superiors, and request a change of that rule, and she said she could tell them "our opinion" if we wanted. I mean, opinion?? This is not about opinion. Any bank in US should accept a valid Green Card, this is a fact, not an opinion. Well, a few days later we went to the Mountain America in Salt Lake City. I had my passport inside my purse (which has my signature) just to be prepared, but I didn't even needed it. They accepted my Green Card and opened a bank account for me with no problems at all. So it seems that that "rule" wasn't even a big deal, how that woman said. My husband and I will keep our contract with Mountain America because we like the bank in general and we were very well treated in Salt Lake City, but I'll never return to the one in Layton. That experience reminded me how we immigrants are still not welcome here in United States, no matter how hard we try to be accepted. I felt humiliated. That's it.

  Response from the owner

  Hi Allana, we sincerely apologize for the negative experience you had at our Layton branch. We really appreciate your review as it is what helps us improve. We will be passing your feedback on to management. If you have any other questions or concerns please send us an email at [email protected]. Once again, thank you for your feedback and we will be in touch with you soon!

• Y

  Yvette Benton
  1

  Make sure to ALWAYS get a receipt when you make a deposit at their ATMs. I made a deposit of 60 dollars at their drive up ATM to pay my storage unit bill on my way to a wedding reception. Then I get a notice that my account was negative. When I called to see what had happened they said that there was no evidence that I had made the deposit. So I asked them to watch their ATM footage and they claimed that they did not see me at The ATM. I WAS there and I DID make the deposit! They just did not want to admit that they had lost my money! While I was waiting to hear back from them I went to use their change counting machine and forgot to grab my Victoria PINK backpack sitting on the chair next to the machine when I left. This was on a Friday, I called Monday to ask if they had heard back from the lady who was watching the camera and also asked if my backpack was still their. The teller asked the branch manager if they had it put away somewhere and she said that they were not a lost and found, that it had been thrown away! Lol she did NOT throw away a 70$ backpack she took it home and didn't want to admit that she stole it! So now not only did they loose my 60 dollars and steal my 70 dollar back. I have to pay them what I went negative. In the end they will have got me for the 60 dollars they lost, the 70 dollar backpack they stole and the 75 dollars I went negative after them loosing my money. $205. dollars in total! I will say that the teller that was helping me figure out what had happened, Did everything in her power to help me. Which is the only reason they even got 1 star...well that and you can't give 0 stars on here.

  Response from the owner

  Hi Yvette - Thank you so much for taking the time to reach out to us. We want to apologize for the negative experience you recently had at our branch and ask that you please email us at [email protected] with any additional details so we can find the best way to help and improve. Thanks again for your message, we sure do appreciate you!

• K

  Kori Lloyd
  5

  despite a machine giving the employees troubles today, the employee helping me (Joseph) stayed patient and helpful, despite the barriers. During my wait he helped me with everything he could and was kind. Despite taking much longer than I planned it was a good experience and I’m happy with the service I got!

  Response from the owner

  We’re happy to hear you had a good experience, Kori! We’ll be sure that Joseph is recognized for his great customer service!

• H

  Heath Seeker
  5

  Mountain America has some of the nicest folks I've banked with in my life. Always so cheerful and willing to go the extra mile. I have never had an issue with them that they have not immediately corrected, and they are super kind to my dogs when we go through the outside teller.

  Response from the owner

  Thanks for leaving us such a kind review, Heath. We’re happy to hear that we’ve been able to provide both you and your dogs with such a great experience! Thanks for sharing!

• D

  David Cannon
  1

  If I could give it zero stars I would. I went to make a business deposit last week and some of my checks have my business name on them. However this particular branch states that it is not associated with the account. I explained that I have never had a problem at any other branch with this name nor have I had a problem mobile depositing them. Flash forward this week I went back to the branch and the teller explained to me that they were not allowed to deposit any checks with that particular business name. I asked, “Just curious is it just your branch or does it say that at all MACU’s?” He says no it’s at all branches. Out of the corner of my eye is the teller from the previous week and she says,” Sir I explained this to you last week. Would you like to talk to the manager,Kent, about it?!” I said no it’s ok. She leaves and walks straight to the branch managers office. (I hate confrontation but doesn’t no mean no-especially in this era?) Kent, the Branch Manager, walks over and asks if there is a problem or if I need any questions answered? I should have just kept my trap shut but I asked him the same question I asked the teller. He proceeds to tell me that that they can not accept any checks with this business name on it. And that it is impossible that any other branch accepts it and that if I mobile deposited he checks they would have been shut down my access to mobile deposit. (Though I have mobile deposited with checks with the business name and deposited at other branches in the past). Exasperated I respond Kent you are right I must be wrong but I have been a member for a long time and have been doing exactly what you said I could not do at any other branch but yours. (I guess the customer is always right except at this branch) He tries to argue with me more about it-note I’m not trying to win an argument I am stating a fact-every other branch but yours excepts this deposit including the mobile deposit. I tell him (and I admit quite rudely) I don’t need your help and just go back to your office. As I leave I ask the teller who went to Kent, “Hey thanks for tattling on me!” She says she was not tattling and Kent comes out of his office saying that it was MACU’s policy to talk to me about this. If that is the case I really would hope they change their policy. I’m a calm person imagine If I were a lunatic or had a short fuse. If someone says no, please respect their wishes. On another note I have noticed all the poor reviews are customer service related, Kent that starts with you my man.i

  Response from the owner

  Hi David - We are so sorry for the negative experience you've recently had with us. We would love to learn more about your situation so we can find the best way to help you as well as improve. Please email us at [email protected] with any additional details you'd like to share. We do appreciate you taking the time to share your feedback with us and we will make sure to pass it on to our team. Thanks!

• P

  Philip van Dijk
  5

  Jacob is fantastic. He took the time to understand my concern and made sure he corrected the situation. No matter how busy the branch gets, the tellers always take the time to help the person standing in front of them first and foremost.

  Response from the owner

  Thanks for sharing your experience, Philip! We’ll be sure to pass your amazing feedback on to our team!

• t

  terry kelley
  1

  Trying to talk to a person to get an interest rate based on my credit score. A 37 minute wait pumped me up, then another 3 times asking if I want to speak English, followed by a person that said they are too busy but will get back within 48 hours. MACU just lost my 180k mortgage request. There are too many banks on street corners for this BS.

  Response from the owner

  Hi Terry, we're deeply sorry to hear about for the long wait time you recently had with us on the phone. We'd like to find the best way to assist you with your mortgage request, as well as improve our services. Please email us with any additional feedback you might have and we'll be sure to pass it on to our team so someone can reach out to you directly. Thank you for taking the time to leave us a review, we hope to hear from you soon.

• J

  Jeremy Hansen
  5

  My wife and I have been banking here for years (both personal and business), we have always received incredible service from this branch. We especially appreciate how attentive and helpful Hollie has always been. I noticed a comment on Google reviews from another person stating he had a negative experience with Hollie; without knowing the gentleman I can only assume that he was denied the loan because he has chosen to disregard the importance of being a grown up human being and "handling his business" so he could be approved. Also it's apparent he doesn't know how to use spell check. Love this MACU branch!!!!

• J

  JD Art
  1

  Every staff member is horrible! Manager is a joke. They close down early and make it impossible to make deposits. charge huge amounts in overdraft fees even if you have available funds. Went in to get help and was treated poorly.

  Response from the owner

  Hi JD, thank you for reaching out. We apologize for the negative experience you have had with us. If you would like, please email us at [email protected] and we can have someone from our team get in touch with you to help resolve your problem. Thanks again.

• D

  Destiny Oudthone (Des)
  5

  I have had issues with some major banks in the past. I was worried but recommended to Mountain America and I am glad I opened my accounts with them! They are quick, efficient, and extremely polite! They make sure everyone is being helped in a timely manor. I would definetly recommended Mountain america to anyone.

  Response from the owner

  Thank you for taking time to leave a great review and for letting us know how we are doing. We invite you to continue to let us know if we are meeting your service needs. Have a wonderful afternoon!