Mercedes-Benz of Selma Corporate Dr, Selma

Mercedes-Benz of Selma Reviews

• F

  Frank Gomez
  5

  Ok- Where do i start, First ever Mercedes Benz purchase for my Wife :) Searching the internet galore for months, was never able to find the GLC300 Model my wife wanted! Finally found the one @MBSelma. Making contact and working with Salesman Juan Gonzalez was the smoothest car buying experience yet. Juan personally stayed in touch throughout the process and even gave my wife a complete lesson on the SUV Features. Overall, the experience and dealership was amazing, Do yourself a favor and Ask for Juan Gonzalez, you will not be disappointed. I hope to see Juan again 3 years when i trade in for the Wife again!! @MercedesBenzUSA- Take care of Juan Gonzalez, Awesome Sales Consultant.

  Response from the owner

  Frank, Thanks for choosing us and leaving such a great review! We love that you had such a great experience! We are thrilled to hear that Juan was able to take care of you & your wife and help find the car she wanted. Please let us know if there is anything else we can assist with. Best, The Team at Mercedes-Benz of Selma

• J

  Josh A
  1

  Made an appointment to take in my GLE 43 and this place is terrible compared to the other dealers. There was only one service representative working and he was (without cause) condescending and rude. He quoted me over $600 for Service A and when I expressed surprise he proudly proclaimed they are more expensive than the other Mercedes dealers. I did not stay and have my vehicle worked on.

  Response from the owner

  Josh, we sincerely apologize if our staff was rude when you visited. To clarify the services you were quoted, we perform true Mercedes-Benz Interval Service for Service A that includes much more than just an oil change. Other dealerships in the San Antonio area are not providing the entire service, they are just doing oil changes, which is why our price for Service A is higher. If you have further concerns or would like to discuss your visit, please feel free to reach out to me directly at (210) 866-7900 or by email at [email protected]. Sincerely, James Kunkle, General Manager

• A

  Anthony Pettis
  5

  Although I was bringing a vehicle that wasn't purchased there I felt as if it were. Also this is the best dealership I ever been to, exceptionally clean and courteous to everyone. Spencer (tech/mechanic) was the best I wouldn't want anyone else touching my car.

  Response from the owner

  Anthony, thank you so much for the kind review! We are happy to hear that Spencer was able to take good care of you & your vehicle. We hope to serve you again. Best, The Team at Mercedes-Benz of Selma

• B

  Billie Miles
  5

  Our salesperson Ruben Calderon, was very knowledgeable and professional. He went The extra mile to explain the car features and made sure we were comfortable with the vehicle we purchased. As the Finance Manager, Ed Brown made the sales paperwork efficient and easy. Also very professional. We appreciate the way we were treated and are very happy with the choice we made.

  Response from the owner

  Thank you for taking the time to leave us a review, Billie! We are thrilled to hear that Ruben & Ed were able to take good care of you. We hope to earn your business again. Take care! Best Regards, The Team at Mercedes-Benz of Selma

• R

  Robert Davis
  1

  I made an appointment to see a particular vehicle. While I was sitting in the front seat of this vehicle checking it out, another customer walked in to see the same vehicle. She was waiting on her husband/boyfriend to get there so they could potentially purchase the vehicle as well. He didn’t show up for 30 minutes. My wife and I took the vehicle for a test drive and after talking it over for a few minutes decided we would purchase the vehicle. While we were in the actual process of purchasing this vehicle (filling out the paperwork) the other couple took it for a test drive and decided they would purchase it as well. Little did we know, the other salesman for the other couple decided to go ahead and fill out all the paperwork BEFORE the test drive so that when they were done driving, they could quickly submit the application before us (because it was already done). The manager on duty went ahead and let them purchase the vehicle out from under us because they submitted their paperwork first. I went to talk with the GM the next morning but he couldn’t/wouldn’t talk with me. I talked with somebody under him but it was too late, there was nothing they could/would do. I’m writing this review to point out the unfairness that we were submitted to. We had invested over two hours of our time only to have the vehicle literally stolen away from us because a certain salesperson apparently cheated the system. Apparently that is ok up there. I’d still buy from them, their vehicles are nice and the salesperson that assisted us was very nice. I’d just be a lot more wiser next time.

  Response from the owner

  Robert, we sincerely apologize for the experience you had with us. We would truly appreciate the opportunity to speak with you to learn more about your situation and hopefully work on a resolution with you. Please feel free to contact me at (210) 866-7900 or by email at [email protected]. I hope to hear from you soon so we can work to restore your confidence in our dealership. Sincerely, James Kunkle, General Manager

• R

  Ray Cho
  5

  I leased a GLE 350 from this dealership today. Everyone was incredibly professional. The dealership is beautiful. It's brand new and everything looks great. The customer service is outstanding. Ruben Calderon was my salesman and he was fantastic. My finance guy Ed Brown, is also very nice. He is the consummate professional. If you're in the market for a new MB, then you owe it to yourself to visit this dealership!

  Response from the owner

  Ray, we appreciate you taking the time to leave us a review! We are thrilled to hear that Ruben & Ed were able to take good care of you. We hope you are enjoying your new lease! Best, The Team at Mercedes-Benz of Selma

• V

  Vanessa Parra
  5

  Lovely experience! Alfredo was patient with me and made my vehicle shopping fun. Also, the finance manager Marco, he was awesome! Marco answered the million questions I had while making me feel comfortable and made sure I got the best deal for my vehicle. I would definitely recommend Mercedes selma to all my family and friends especially Alfredo and Marco!!

  Response from the owner

  Thank you for the kind review, Vanessa! We are happy to hear that Alfredo & Marco were able to take good care of you & help you get the car you wanted. Please keep us in mind for any future auto needs. Best, The Team at Mercedes-Benz of Selma

• K

  Kimberly Roessing
  5

  I recently purchased my first certified pre-owned Mercedes from another dealership and needed help learning all the fabulous features of my new vehicle. I contacted Andrew Morgan at the Selma location and he told me to come in and he would help me learn my new SUV. Andrew was extremely friendly and knowledgeable regarding all things Mercedes. He spent over an hour with me and even took a test ride with me to show me how to handle my new vehicle. He was so personable and a true pleasure to talk with. I will definitely be dealing with Andrew and his team at the Selma location in the future! A BIG THANK YOU to Andrew and an even BIGGER THANK YOU for his service to our wonderful country!

  Response from the owner

  Kimberly, thank you so much for the wonderful review & feedback! We truly appreciate it. We are glad Andrew was able to help you out and show you all the awesome features of your new vehicle! We hope to see you again, take care! Best, The Team at Mercedes-Benz of Selma

• S

  Steven Lewis
  5

  Took my sprinter to Mercedes of Selma because I was becoming dissatisfied with the lack of good customer service at Mercedes of Boerne. Glad I did. Got a next day appointment. Zack was my service advisor and he treated me right. Very thorough look at what service was needed, a great discount and a loaner car. Only thing I could not get was a complimentary vehicle wash. Wash bay not big enough for sprinters, same story at Boerne. How about hand washing? Anyway I am a satisfied customer and I recommend Mercedes of Selma to other sprinter owners.

  Response from the owner

  Steven, thank you for the review & feedback! We truly appreciate your business & are happy to hear that Zack was able to take good care of you & your sprinter. We appreciate the recommendation & hope to earn your business again. Best, The Team at Mercedes-Benz of Selma

• M

  Mitch Allen
  1

  Price Gouging at it's finest. I asked about a Mercedes Sprinter Van and was told that they had one coming but that they'd have to charge me an extra $5000.00 due to inventory and chip shortages. This car didn't cost them anything more to build. I told them that I'd pay the MSRP. This is there email reply "I do apologize, it is a supply and demand market. Per are GM we will not be selling at MSRP." I already drive a Mercedes and it will be my last...even when the supply and demand market flips!

  Response from the owner

  Sir, as the GM I can tell you this was never stated. However, I can also tell you that this is the current market on any and every vehicle and brand right now. We actually price ours below the market at this point and cannot keep them in stock. I would like the opportunity to discuss with you and better your experience. Please email James at [email protected]