Gunn Chevrolet I, Selma

Gunn Chevrolet Reviews

• C

  Carlos Ramirez Jr
  2

  It’s was great that they pulled recall issues on my vehicle, that was at around 9:30 am. That said, the rep called to alert me that the vehicle was ready at 3:00 pm but I got a surprise when I got there. Apparently, she had called the wrong owner or the wrong car report whatever happened, the vehicle wouldn’t be ready for another 2 hours. All I heard was, “I’m sorry.” They’re lucky that they have a high volume of customers, that when one of them gets terrible service and won’t be coming back, they can afford it.

  Response from the owner

  Hi Mr. Ramirez, we are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward.

• L

  Letty Wilson
  5

  Hands down to Wilson in the service department I have been loyal client to the Gunns for years and will continue to be. Wilson had my son out of service department in less than an hour gave me an extra key for my Silverado and took care of a recall!! This is the 6th vehicle I have purchased and will continue Thank you so much for the urgency The General manager Service manager and Wilson!

  Response from the owner

  Hi Letty, we are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer.

• T

  Travis Simons
  5

  We had a great experience buying our new truck from Gunn. Ben Camarero was our salesman and he took care of us throughout the entire process. We really enjoyed the no pressure environment from everyone involved. I would highly recommend buying from Gunn, they really went above and beyond for us. Thanks again. P.S. The new facility is pretty awesome.

  Response from the owner

  Travis - Thank you for your comments and for taking the time to share your recent truck shopping experience with us. We appreciate you stopping by our showroom and we could not be happier to hear you were able to find what you were looking for with us including exceptional customer service from the entire Gunn Chevrolet Team. Congratulations on your new truck and we look forward to meeting any future automotive sales and service needs you may have down the road.

• A

  Alex Quintanilla
  5

  it's always easy to say somthing good about a dealership that goes out of their way to help there customers. I was there for a oil change , in and out in a little over an hour. Nice comfortable waiting room. Our salesman Roger Juarez remembered us and sat with a while, Really made you feel comfortable. Thanks. .

  Response from the owner

  Thanks for the review, Alex! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

• R

  Rhonda
  5

  No haggling, staff was professional & very courteous I will return if I have/want another vehicle. Our salesman was Ian very knowledgeable and helpful with any & all questions we had. Pleasant atmosphere. I love my new Camaro SS. Thank you Gunn Chevrolet

  Response from the owner

  Thanks for letting us know, Rhonda. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

• A

  Austin Querbach
  2

  I came in to check a check engine light, exhaust fluid light that was on, oil change and fuel filter change and an inspection. I was told they couldn't do the engine light or the exhaust fluid light and that I would have to come back. The guy helping me was very nice but did not offer to schedule a date. I paid for an oil change, fuel filter change, and an inspection. My fuel filter info on the dash still says it is at 10% life left so I will have to take it back which I can only assume I'll be made to wait a long time, taking time out of my schedule. This is the second time I have been unhappy with the service as my first time there was with a very inexperienced service guy who fed me lines of BS about my tire pressure sensors. After I get my fuel filter issue fixed, I will not be going back.

  Response from the owner

  Hi, Austin. We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern and have passed along your comment to our team. We will try to find your contact information in our system based on your Google user name, but in the meantime, if you would like to discuss in what ways we can improve, please reach out to us directly. You can ask for our Service Director, Matt Kosub at 210-599-5000. We'd love the opportunity to understand how we can better serve you moving forward.

• V

  Vanessa Robles
  1

  I took my car in because I was having issues with my car accerlating, (it's a 2013 vehicle I drove it off the lot with only 15 miles) within 48 hours after dropping my car off at the dealership, I received a phone call claiming they didn't find anything wrong with my car and it was ready for pick up. When I drove my car off the lot I could still detect issues with it. I thought I was being paranoid so I asked 3 different individuals test drive my car without telling them there was anything wrong with it and they all told me my car was lagging and may have some issues. After almost getting hit by an 18 wheeler because my car wouldn't accelerate on the highway I took my car back to the dealer to have it looked at again. Through the duration of the time my car was in the shop no one contacted me to with the status of my car. I had to call several times just to find out what was going on with my car. 3 weeks later they called me claiming they couldn't find any issues with my car and that it was ready to be picked up. When I got my car back I discovered that my front bumper had been damaged, there was trash and chocolate stains all over the back seat of my car. I wasn't even on the road for 10 minutes before my car started doing the exact same thing I took it in for. Never again will I come back to this location, the customer service is awful and the employees are all extremely rude. I'm beyond dissatisfied with my experience at this dealer.

  Response from the owner

  Vanessa, we would like to apologize for your experience with our dealership. We never intend to leave our customers feeling dissatisfied, and we regret this is the case with you. We would appreciate the chance to make things right. Please contact us again at your earliest convenience so we can discuss the situation more in detail and work out a resolution. Gunn Chevrolet

• C

  Criselda Fuentes
  5

  Awesome! Took in 2016 truck for an oil change & drove away with a brand new 2017 Z71 Colorado- fully loaded! Excellent customer service!!! From the service dept, sales to the financial dept. Thank you so much for making it possible (Especially Ryan in sales & Rob Couser in finance). ;)

  Response from the owner

  Thanks for letting us know! We’re glad we could provide you with a great car buying experience. Enjoy your new Colorado and let us know if there is ever anything that we can do for you!

• A

  Anthony Flores
  2

  Took my vehicle in for a simple front wheel alignment and asked for extra care for the new wheels I had just purchased. When I got home I checked over my vehicle, which I should have done at the dealer, and noticed damage to my wheel from placement of their equipment. This is the second time I notice they don't treat my vehicle with the care I expect especially paying the prices they charge!

  Response from the owner

  Hi Anthony, we are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. Please call our service Director Chuck Neuman at (210) 599-5000 so we can make things right. Thank you.

• J

  Justin Dunn
  5

  Vincent helped me seal the deal on my dream truck. Great customer service, very understanding and down to earth interaction’s during this entire process. I could not be happier with the way I was treated by the entire staff.

  Response from the owner

  Thanks, Justin! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.