Credit Human FM3009, Schertz

Credit Human Reviews

• E

  E Green
  1

  Very very poor service and customer service. I own a restraunt and I needed coins for the register. The teller advised me that she had to wait on the manager to give her coins, after 45 mins inside of the branch she finally gave the young lady coins to give to me . Not to mention I asked for a bank bag. The manager Susan responded NO before I could complete my sentence. This is so so rude. I own a beauty salon and a restraunt and customer service is key. At this location they’re very slow and rude. Don’t recommend this branch at all.

  Response from the owner

  Hello, we are sorry to hear about the long wait time and the experience you encountered waiting for change at our branch. Your feedback is important to us and it has been shared with our team. If you would like to further discuss this, please email your contact information to [email protected] and we will contact you directly. -Beth

• N

  Norma Ortega
  5

  Great, clean location. Staff is welcoming and ready to help as soon as you walk in the door. This location is available for all types of transactions. Conveniently located, separate from other businesses though in the same shopping center. Located to the left of the Chik-Fil-A. Drive through lanes also available. Good, quick and efficient help whenever we go there. Not usually busy on most days, highly recommended.

  Response from the owner

  Norma, thank you for taking the time to leave us a 5-star review. We are happy to hear that our services and location is convenient for you. Have a great week! -Amanda

• C

  CM Morris
  3

  Human Federal Credit Union has closed many branches in the San Antonio Texas area. I have had higher savings interest rates as Human Federal Credit Union claims that they meet or beat any San Antonio Texas area financial institutions physical location here interest rates. They will not meet or beat any online savings account interest rate. I have had very slow services here often. I have waited up to 30 business days for some of my deposits to clear and given to my savings account. Human Federal Credit Union unlike other San Antonio Texas area credit unions - has very limited ways to join their credit union - San Antonio Texas Community College students and limited zip code areas are the ones that I recall.

  Response from the owner

  CM Morris, thank you for taking the time to provide us your feedback. Credit Human locations are not closing, but we are exploring new ways to serve our member, starting with a new type of location called a Financial Health Center. A Financial Health Center is designed to streamline day-to-day transactions by embracing new technologies, so that our Member Relationship Specialist are able to spend more time with our members learning about their financial lives and providing customized services and tools tailored to meet their needs. We would like to opportunity to speak with you and see what options are available that can meet your needs for interest rates and deposit availability. Also, we would like to go over other membership qualification options. Please send us your contact information to [email protected] and we will contact you directly. -Amanda

• J

  Jonathan Schafer
  1

  The competency of Credit Human has been going downhill since they changed from SACU to their current (ridiculous) name. Last straw was today. I ended up with an overdraft from an account that I don't use (savings, because you have to have it) because when I tried to to a transfer to another bank, their account numbering system is all screwy. I didn't really realize it set the savings account negative. Yesterday, I found out they closed out **all** of my accounts (checking and credit card) because it went 45 days that way. My fault on that. However, I received no notification that would happen or any communication from them. You would assume they would send you something along the lines of "Hey, your account has been negative for a month now, you need to fix it or we're closing all of your accounts. You would be wrong on that assumption. And if you want to fix it online, can't do it. They lock you out of your account so it can't be resolved. We were in the process of getting away from them anyway, so no big loss, but it's a pretty terrible way to do business. Other incompetent interactions with Credit Human: - A couple of years ago when I sold my car that still had a lien on it from them, they had no clue how to handle that transaction, then talked to me like I was the dummy. - Again with the car, was trying to get a copy of the title, I needed some documentation from the bank. This (Schertz) branch gave me the documentation, I went to get the title, this was not the right documentation. Had to go to another branch to get the correct documentation. DO NOT DO AUTO LOANS THROUGH CH - When we were looking at buying a house, we submitted a request for preapproval. They ran our credit report and then told us they don't do preapprovals. Like why did you run our credit report then? - Their online banking site is just terrible. It feel like I'm living in a 2002 GeoCities world here. - Call center help isn't much better. There are so many other options for banking, please chose something else.

  Response from the owner

  Jonathan, this is concerning to hear and we’d like to see how we can help. At your convenience, please email your contact information to [email protected] and we will contact you directly. We Appreciate your feedback and would like to opportunity to review your account to address your concerns. -Amanda

• D

  Derrick Tucker
  1

  I financed my vehicle with a little less than 3 years ago and have had an unbelievably terrible experience. I set up automatic payments for the 1st and 15th and was assured that it was good. Unfortunately, somehow in early 2020's they can't successfully accomplish that. Payments were drafted on every date except the ones requested causing some payments to be seen by back. I've had to talk to someone every month to get it right. Then to make matters worse, my vehicle gets repo' on veterans day, and they tell me that I'm months behind and have to pay 1700 to get my truck back. I will never bank, or conduct any other business with credit human.

  Response from the owner

  Derrick, thank you for taking the time to speak to me today. I'm glad that I was able to provide you some options and go over what transpired. Please do not hesitate to contact us if you need anything else. Have a great week! -Amanda

• D

  Dama Alvarado
  1

  I have had to do business at this location several times. Every single time... the staff is rude and seemingly incompetent. The latest encounter was the worst by far. I was attempting to deposit a check from my insurance company. They kept me waiting in the drive through for more 30 minutes only to tell me that more documentation was required for me deposit my insurance check into my savings account...something that would have taken less than 5 minutes to determine by competent personnel. I will be changing banks. I previously gave them the benefit of the doubt...now I am done!!

  Response from the owner

  Dama, we appreciate you taking the time to share your feedback, we have shared your review with our team. We would like to learn more about your experience so we can improve. Please contact us at 210-258-1234. -Amanda

• R

  Rachel Armstrong
  5

  Went an opened an account with this branch. Yes doors were locked but a lovely woman came quickly asked how I could be helped and took my temperature. I was assisted by Maria Garcia who was super helpful as well as professional and friendly. Today I called with a little trouble in getting some of my billing situated. My new debt card has a block so I appreciate the security that is implemented. Very happy with this establishment thus far and recommend to see Maria Garcia when you need help in your banking needs. Thank you for great service!

  Response from the owner

  Hi Rachel, Thanks for visiting us. I'm glad Maria was able to provide friendly and professional service to you. We strive to ensure the security of your account and are happy to see your billing got situated. Have a great weekend. Thank you for being a member. -Jeff

• J

  Joshua Flores
  1

  Drive thru ATM always out of service!!! No ATM inside either. Bank is inconvenient. Go to the Chase ATM next door always working! Why not pay ATM fee if it's convenient.

  Response from the owner

  Joshua, thank you for bringing this to our attention. A ticket has been opened to have the ATM serviced and we apologize for any inconvenience this may have caused. Have a great week! -Amanda

• J

  Joe Salinas
  1

  When I first got there the doors were locked. I stood around for a couple of minutes until someone came to the door and said that I needed to wait outside until someone was available. No door signs were posted explaining the process. After 90 minutes of time to set up a new account to address my deceased father's account, I was rudely informed that I was missing the appropriate documents. I had asked them months ago for the exact documents needed and I provided them. The senior banker said I needed additional information and I would not be able to move the funds. She lacked professionality and compassion. It's tragically ironic that they call themselves Credit Human and can't even offer condolences or apologies. The 3009 branch is far from humanistic.

  Response from the owner

  Hi Joe, I'm sorry to hear about the passing of your father and your poor experience at our 3009 location. We take your feedback very seriously and will be sharing it with the team for further review. We know times like this can be stressful and it wasn't our intention to make this process more difficult than it should be. We'll review the door signs posted at this location and look further into the process you went through to address your father's account. Thanks again for sharing your experience with us. If you wish to provide any further feedback, feel free to reach out to Amanda at 800-688-7228. Have a nice week. -Jeff

• K

  Kerry K
  2

  Just opened a checking account because I got a car loan through them from a car dealership. I drove 20 minutes in traffic to deposit money in the ATM due the they are only open when I work. Drive up an the ATM is closed off. Seriously I can't deposit money after fighting traffic. They only have one ATM at this location and its down. How does that work for people like me who have cash and want to deposit it and can't. I guess I will just stick with my main bank since I can't drop the grand I had for this account. Not a great way to keep my business.

  Response from the owner

  Hi Kerry, We apologize for the inconvenience, our ATM was out of service that day. We've shared your feedback with the team. If you have any additional feedback or questions feel free to reach out to Amanda at 800-688-7228. Thanks, -Jeff