Mariner Finance Tomball Pkwy, Houston

Mariner Finance Reviews

• B

  B Watson
  4

  I was called to ask if I could come in earlier than my scheduled time of 4:00 pm. I said yes and arrived at 1:25 pm. I fell asleep because I actually was seen around 4:00, my scheduled appointment. They stated they had issues with their system going down and I totally understood this but please come and let the customer know, so they aren't just sitting there. I had to approach 2 or 3 times to ask what was taking so long. Don't get me wrong because they are a great group there and very professional and compassionate. They just let this one slip by them. I have never had an issue with them and once their system came back up, I was out of there really quick. They are the friendliest group you would ever want to meet and gets your paperwork finalized quickly when there are no issues. I have nothing but love for them. I was super tired that day and it was draining me to wait that long. I hadn't eaten or slept much that day, so I was kinda wanting to get through the process a little faster. They are still the best in town! I can attest to that. No hassles about you borrowing. Number one in my book. Thanks ladies!

  Response from the owner

  B Watson, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• S

  Saundra Lartigue
  5

  The ladies were very welcoming an easy to work with. This was a seamless process. It only took about 20 minutes, and I was in an out with my check to deposit in my bank!

  Response from the owner

  Saundra Lartigue, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• C

  Cathy B
  5

  Once Nicole and I had each other's phone numbers, we were in communication from the beginning of my request for a loan to the final signing of the documents. She, along with everyone I encountered at this branch, were very nice and professional. There was never any pressure to finalize the paperwork. The decision was always mine. Nicole explained everything and made sure I was comfortable with my final choices.

  Response from the owner

  Cathy B, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• U

  Uran Justice Jr
  5

  The whole staff was so courteous and friendly, and the location and the building was perfect

  Response from the owner

  Uran Justice Jr, we apologize that our branch did not meet your expectations. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• R

  Robert & Michelle Bowes
  5

  Very professional and a positive atmosphere which makes it a great company to do business with.

  Response from the owner

  Robert & Michelle Bowes, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• J

  Juanita Roe
  5

  I want to honor Nicole and Karen they were very helpful and professional with me. They met my needs. They also listen to my problems and were very understanding. They were my Angels today. I give them 10++.

  Response from the owner

  Juanita, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• D

  Debbie Berger
  5

  Mariner Finance & Entire Family assisted in time of need. Very easy, fast with great rates. Excellent Customer Service ... I’ve used them for several different reasons to assist paying off high credit card balances; & other times in when in past when life suddenly throws unexpected financial situations occasionally; Mariner Finance has always been able to assist allowing me to choose from different options plans I feel fits my needs best based on what I was searching for. Thank You Mariner Finance, Entire Team & Especially Karen J. Financial Representative who is amazing there ..

  Response from the owner

  Debbie, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• R

  Robert
  5

  Mariner Finance continues to serve my family well in times of need. We have been able to contact the great staff at the 249 and Spring Cypress location to be assisted in a responsive and courteous way! Thanks

  Response from the owner

  Robert, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• R

  Robert Mayes
  5

  Very good easy to work with.

  Response from the owner

  Robert, thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• J

  John Ritchie
  1

  I received an ad that said I was pre-qualified for a loan. According to Merriam-Webster the definition of "Prequalify" in this case means that I am able to get a loan and there will be "no deal-killing glitches". However, when you are there, they switch and state that does not mean you are prequalified for a loan. This is misleading tactic used by businesses to get you into their office. You still have to give proof of income in bank statements/cancelled pay check stubs, maybe even a car title as collateral along with the insurance on it at the time. In other words, you are NOT PRE-QUALIFIED!