Mariner Finance W Slaughter Ln, Austin

Mariner Finance Reviews

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  Legendary Cuphead
  1

  Unfortunately I have to give this company a 1 star. No one reached out to me after applying. I called and left numerous messages and no return call. Ended up going elsewhere and getting approved. Communication with your customers will bring you far in business. Work on that.

  Response from the owner

  Legendary Cuphead, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• M

  Mario Quinonez
  4

  Very friendly people. Very professional and understanding. Process is simple and easy to understand. Will look for them if the need arises again.

  Response from the owner

  Mario Quinonez, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• L

  Larry Horn
  4

  Stressed out about an unexpected auto expense, I had the pleasure of working with Theresa. She was amazing! Immediately she felt my stress and then assured me that she would do everything to assist me in getting the money I needed. Theresa was very professional, understanding, caring. She took my application and saw the process all the way through signing and even called me with updates about my loan status. Now that's Quality Customer Service. Mariner Finance you have a gem if you don't know already.

  Response from the owner

  Larry, thank you for the feedback. We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• T

  Tyrone “TYSON” Tyson
  5

  Office staff was so Awesome and nice. Felt like family 👪

  Response from the owner

  Tyrone “TYSON” Tyson, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• J

  Jorge Paez
  5

  Fast and easy service provided with a professional and friendly demeanor. Everything was done for me ahead of time. All I had to do was show up and sign! A great experience!

  Response from the owner

  Jorge, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• p

  pedror75
  2

  Initially, i had nothing, but great things to say about Mariner. They were helpful and very professional. Now that America is struggling, Mariner Finance does not offer assistance for individuals who were not directly impacted. People who got sick, people who lost their jobs or even their homes are not the only individuals that were impacted. I was impacted due to taking in family members who lost their jobs and became homeless due to the Covid-19 situation. I was asking for a payment deferral for a month. I'm in no way looking to get out of my obligation. Mariner Finance really needs to take a hard look at the impact this pandemic has had on all individuals. Below is a letter from the CEO. it states, " Our team has been working around the clock to ensure we are able to meet your needs". Also, the first two sentences indicate that they are here to help. They were not. When I informed the individual i spoke with of Mariner's lack of help, all he could say was I'm sorry you feel that way. All he could do was refinance my loan to get more money. Which at this time the last thing americans need is to be more in debt. I am sadly disappointed and will be paying my account off with my Income tax next year and will not be a returning customer. Dear Mariner Finance Customer, We can do this together! At times like this, we need to be here for each other and Mariner is here to help! In this time of uncertainty, I have never been more certain that together we can and will prevail. Mariner Finance is committed to doing what is best for our customers, our employees, and the communities we serve. Right now, supporting each other is the most important thing we can do and we pledge to not only be your financial partner, but also a source of information to help our communities succeed. Our team has been working around the clock to ensure we are able to meet your needs. Our branches are open by appointment, our online systems are ready, and our staff is prepared to help if you need us. We can do this together and emerge stronger than ever. We wish you and your family continued health and safety. Josh Johnson, President and CEO

  Response from the owner

  We apologize that our branch did not meet your expectations. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• R

  [email protected] Peach101
  5

  It was a pleasure doing business with you because it was very professional and fast. My sales representative was so good at her job and knowledgeable. Thank you.

  Response from the owner

  Thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• L

  Laura Rene Davis
  5

  Everyone was amazing very friendly and kind. My agent Jon was there for us step by step from the very beginning. He would explain everything so easily and understanding. My husband and I were so excited and happy with their service. We are definitely going to keep their business in our lifes

• L

  Lucio Govea
  5

  I had great help from Candice and John at the branch on W Slaughter Ln. They answered all my questions and concerns. Especial Candice. She was great and made me feel very comfortable. Great codos to her. Y'all have a very good employee. Thanks again Candice👍

  Response from the owner

  Lucio, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• C

  Celso Sanchez
  5

  Our experience with Mariner Finance was extremely pleasant, as our needs were met above and beyond of what we expected. We commend Mr. Martinez & his staff at the Slaughter location, especially Ms. Candace, for their courteous professionalism shared with us. We look forward to continued service with your company, Sincerely, Mr. & Mrs. Sanchez.

  Response from the owner

  Celso, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.