Land Rover at Naperville W Ogden Ave, Naperville

Land Rover at Naperville Reviews

• G

  Gabe Torres
  1

  Sales I had a bad experience asking for the availability of a vehicle here, which I found you have to give your first born and all future offspring just to ask. It was so bad I ended up driving an hour to buy it at another, gladly paying for for it. Service I have to get windshield wipers for another vehicle, which you can only buy direct. Easy enough, nope. I walked it and walked around because there is no signage for anything. I was then pointed to a confusing array of doors. I walked in to the first door I saw, and asked for service. No response just stared at me like I, how dare I ask. He said, pull in. “To what?” There we’re just more doors. I look up, “ service manager”. They must have misspelled something because there was no service here. Needless to say, windshield wipers are too much of an effort at this place, so they asked me to come back next week. FOR WINDSHIELD WIPERS! Imagine if I had a bigger problem. We only buy Land Rovers so it looks like we’ll be making an hour drive for any purchase and maintenance even though there’s a dealership 10 min from my house.

  Response from the owner

  Hi Gabe, I’m reaching out to apologize for your unpleasant experiences with Land Rover of Naperville. It’s very disappointing to hear when we’ve been striving to make every customer’s experience enjoyable. We appreciate your feedback and will be sure to pass along your concerns to the appropriate manager. If you would like, you can email [email protected] with your full name, reason for your visit/call, email or best method of contact so our team can fully understand what happened. – Patrick Dealer Group Customer Relations

• L

  Lynn Dowling
  5

  Chris Peterson and the team at Land Rover of Naperville were exceptional. The atmosphere is friendly and welcoming - there was no feeling of pressure to buy and I didn't feel like they were there to haggle with me like many other car sales associates. They were very thorough throughout the whole process and I feel like I now know my car inside and out! If you're considering Land Rover, I'd highly recommend stopping in for a test drive - it was a great experience.

  Response from the owner

  -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Land Rover of Naperville Sales Department is pleased to have been able to meet you needs and exercise their extensive product knowledge & services. We are proud to have Chris as part of our team. With so many fine vehicles and dealerships to chose from we’re grateful to have been your choice! We are glad you were able to experience "The Patrick difference"!

• S

  Sam Schmidt
  5

  My wife and I traveled from Green Bay WI because we wanted a specific Discovery Sport. We worked on the phone with Roy Smith, and being from out of state, my wife called him quite a few times! When we got there Friday night, he greeted us right away and had the car all ready to go. He was so nice and pleasant to work with! He went above and beyond, including helping us get Sirius XM subscription set up before we left. We would highly recommend to anyone to work with him and were extremely happy with experience overall. Thanks Roy!

  Response from the owner

  Hi Sam, Thank you taking the time to leave us this kind review. We are so happy to hear that you had such a pleasant experience with Roy at Land Rover of Naperville and that he could help you out with your Discovery Sport! -Patrick Dealer Group Customer Relations Team

• J

  Jeff L
  5

  I was in the dealership 2 years ago. I worked with Philip Merza and had a test drive. He did not push me to buy. I went there again last week. Bill Benjiamin asked what I wanted and quickly setup another test drive for me. I ended up worked with both Phil and Bill. We worked out a deal like friends, no hassles, no push. We did not wait long to sign the contract. Everything is perfect. Thanks Bill and Phil.

  Response from the owner

  Hi Jeff, Thank you for the 5 star review and the kind words! We are happy to hear that both Bill & Phil were able to quickly set you up with a test drive as well as make the purchasing process as seamless as possible. Congratulations on your new vehicle! :-) -Patrick Dealer Group Customer Relations Team

• R

  Rebecca Colbert
  5

  I had an amazing car buying experience with Roy Smith. He was easy going and I didn’t feel pressured at all. He even got my son a soda! Great guy, highly recommend.

  Response from the owner

  Hi Rebecca! Thank you for your wonderful comments and 5 star review! We're thrilled to hear that you had an amazing experience working with Roy. Congratulations! -Patrick Dealer Group Customer Relations Team

• T

  T A
  5

  I just bought a Discovery and had it shipped to Vermont. Joe Quaranta made the process so easy and flawless. He clearly knows his job and does it well. Joe was very attentive, knowledgeable and made this process go smoothly. I’ve never had a car shipped before and he was also able to help me navigate the process so I could get my car to Vermont. In addition we were able to secure financing at a good rate. Buying a car over the phone can be unsettling, but I would not hesitate to purchase a car long distance as this dealership is well versed in the process.

  Response from the owner

  Hi Tonya! Thank you so much for your 5 star review. We are thrilled to hear that Joe was able to make the process of purchasing a vehicle from out-of-state go so smoothly, as well as the shipment of the vehicle. We understand how nerve wracking it could be, and we are happy that everything went as smooth as you said. Congratulations on your new vehicle and have a great holiday weekend! -Patrick Automotive Group Customer Relations Team

• E

  Elizabeth Knapp
  5

  I had an outstanding experience with the recent purchase of my LR4 at Land Rover of Naperville. Chris Peterson is knowledgeable, responsive, easy to work with, and gave me a great deal right off the bat. Buying a car has never been more easy and enjoyable! I highly recommend Chris and the team at Land Rover of Naperville!

  Response from the owner

  -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Land Rover Jaguar of Naperville Sales Department is striving to meet every ones needs and make the sales experience more pleasurable and we couldn’t be happier that Chris was able to make that happen for you. With so many fine vehicles and dealerships to chose from we’re grateful to have been your choice and we look forward to your return. We are glad you were able to experience "The Patrick difference"!

• L

  Lynneise
  5

  Absolutely the best experience hands down. Bill Benjiamin was excellent to work with. So helpful and made my shopping experience easy. I recommend this dealership and anyone in the Chicago area to go to. We traveled all the way from Michigan to see Bill twice now. He never disappoints. Also a great experience :)

  Response from the owner

  Hi Lynneise We are incredibly grateful that you took the time out to leave us this note. Land Rover of Naperville strives to put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. -Patrick Automotive Group Customer Relations Team

• M

  Michelle leo
  1

  I had bought my Range Rover in May of this year, Within the first 2 months my car was brought in 4 times, each time they had kept my car for 6+ days and they never fixed the problem till i was fed up and brought it to a different Dealer. Whats the point of buying a New Car if you cant even enjoy it? Erine in the shop was very disrespectful towards me cause I am a young female telling me "shouldn't your parents be calling since its their car not yours?" Considering I paid for my car and my parents name is no where on the car it was very disrespectful. You should teach your employees how to treat a customer when they are buying a luxury car.

  Response from the owner

  Hello Michelle, The Patrick Dealer Group Customer Relations would like research your visit. Our team is extremely focus on providing exceptional customer service and would like to make the store managers aware (if you didn’t have the opportunity to express your concerns during your visit). If you can provide your full name, last visit date, email and best contact number we would appreciate the opportunity. The information can be emailed to [email protected]. -The Patrick Automotive Group Customer Relations Team

• K

  Karen Cossor
  5

  Bill Benjiamin was the best kind of sales representative. He was courteous and respectful. He listened to my wants and needs and guided me to a car that came as close as possible. Shopping for a car has always intimidated me with all too pushy sales people. Bill was not at all like that. He showed the car, answered all my questions and, when I later talked to him to say I was going with a different brand that was closer to the kind of vehicle I needed, he understood my reasons and wished my well. Thank you, Bill. I would most certainly recommend you and the dealership for straight up, fair treatment.

  Response from the owner

  Hi Karen! We are so thrilled you had an enjoyable experience with our dealership! We know how stressful buying a vehicle can be so being comfortable with the people you are working with makes a huge impact! We will make sure Bill knows you enjoyed working with him and we hope to see you again in the future! -Patrick Automotive Group Customer Relations Team