Jaguar at Naperville W Ogden Ave, Naperville

Jaguar at Naperville Reviews

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  Alex Willis
  5

  The staff offered an amazing experience. Roy did a great job of educating me on all the cars. Jeremy in finance did a phenomenal job making sure I was covered on all ends.

  Response from the owner

  Hi Alex! Thank you for your review! We are thrilled to hear that both Roy and Jeremy helped provide you with an excellent experience at our dealership! Congratulations! -Patrick Dealer Group Customer Relations Team

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  Leah Groth
  5

  Worked with James and Howard to lease a Jaguar F Pace and the whole experience was pleasant and seamless from start to finish. I found the people here to be so much more personable and easy to work with than the majority of dealers out there. None of the awkward games and slimy behavior I have experienced elsewhere. Highly recommend if you are looking for a Jaguar or Rover.

  Response from the owner

  We are very happy to hear that your experience at Patrick Jaguar/Land Rover Sales Department was one that you felt worthy enough to share and we sincerely appreciate the 5 Star Review!! Not only that, we are glad to hear that James and Howard were able to make this a memorable experience! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that our team made your visit a memorable one. Thank you again! -Patrick Dealer Group Customer Relations Team

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  simon thomas
  1

  I bought my wife a brand new 2019 Jaguar e-Pace in April 2019 and here we are in June and she still isn't driving it. It really sucks when you spend over $50K to buy your wife her 'dream car' and a month later she says she doesn't want it any more because the experience with the new car has been so bad. Multiple issues and nobody seems to care or respond. I wrote a letter to the general manager and the executive in charge of Sales operations and never even got a response. This is my 5th car from the Patrick Group - but probably my last unless something drastically changes and changes fast .

  Response from the owner

  We apologize for the circumstances that prompted your contact. It is disappointing to hear that your new Jaguar has not lived up to expectations. We would like to escalate this matter, as customer satisfaction is one of our top priorities. We realize your time is valuable, unfortunately online review profiles don’t provide us enough information to properly research your experience. If you would email [email protected] with your full name, date of visit or call , an email address or best number of contact we will address your experience.

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  Natalie Coleman
  5

  I had a great experience purchasing my 2016 Jaguar XF. The salesmen (Kevin) was very knowledgeable, communicative and pleasant. The amenities and features of the vehicle are superb and the vehicle is a beauty!

  Response from the owner

  Hi Natalie, we are pleased to hear your buying experience was so enjoyable and we will be passing your kind words onto Kevin! We hope you enjoy your 2016 Jaguar XF! -Patrick Automotive Group Customer Relations Team

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  Kara Van Meter
  5

  I recently purchased a 2017 Audi which was in pristine condition. Tommy's no-pressure approach was a welcome change, and the closing process was very smooth. I will not hesitate to return to them to purchase a vehicle in the future. Loving it, Tommy!

  Response from the owner

  Hi Kara, Thank you for leaving us a 5 star review! We are thrilled to hear that Tommy was very helpful and that the purchasing process went smoothly. Congratulations on your 2017 Audi and welcome to the Patrick family! -Patrick Dealer Group Customer Relations Team

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  Chuck Bokar
  5

  My wife and I came back to Jaguar of Naperville for our third Jaguar and continue to come back because of the excellent and professional service and caring attitude we continuously receive. From the General Manager, Dan Loose, to the Sales Manager, Phil Merza, and to our amazing Salesman, Bill Benjiamin we thank you all for making us feel like family whenever we walk in. You are the best dealership in town and your brand of vehicles are the highest of quality. Thank you!

  Response from the owner

  Hi Chuck! We are so glad we are able to provide you and your family with the care you have come to expect from Jaguar of Naperville! We will certainly pass your praises onto Dan, Phil, and Bill as we know they will love to hear it, we are looking forward to seeing you again and hope you enjoy your vehicle!! -The Patrick Automotive Group Customer Relations Team

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  John B Cannizzo
  5

  Walked into Jaguar & Land Rover of Naperville cold. Wanted to investigate a Jaguar F-Pace. I knew I was going to buy a car this day just a matter of what kind...Lincoln, BMW or Audi. Armand Gasbarro came right up to me, really friendly, no pressure and we started to work through the process. A few hours later I drove out with a great vehicle, exactly what I wanted. My expectation is that my time with Jaguar and the dealership will be as great as my first experience

  Response from the owner

  Thank you for the 5 Star review! Jaguar of Naperville Sales Department is striving to make a difference in customer service and we are delighted that Armand was able to exercise his customer service skills, extensive product knowledge & service. We wouldn't want to sell you a vehicle until all concerns had been addressed--while not forgetting to find you a great deal. We are glad you were able to experience "The Patrick difference"! Congratulations and Enjoy! -Patrick Automotive Group Customer Relations Team

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  Arpit Arora
  5

  Tony Portuese (the vehicle maintenance manager) and Matt Herzog (the service advisor) are absolutely two amazing and very helpful folks at Jaguar... They're always ready to go above and beyond to help you and do the right thing for you. Raina at the front desk is always very helpful and kind as well. My experience with the service team has never been less than 10 on 10...

  Response from the owner

  We are very happy to hear that your experience at Jaguar of Naperville was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review!! We always strive to make a difference in the customer experience and we are delighted to hear that Tony and Matt made your visit a memorable one.

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  Andrea Gairani
  5

  Purchased the F-Pace from Jaguar of Naperville. Bill Benjiamin was a huge help, very informative and professional. Gave us the time we needed to decide what we wanted, and kept us informed. I would recommend him and this dealer to anyone looking to purchase a luxury automobile!

  Response from the owner

  Hi Andrea! Thank you so much for your 5 star review as well as your wonderful comments about our dealership and Bill. Have a great holiday weekend and enjoy your F-PACE! -Patrick Automotive Group Customer Relations Team

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  Rick Dubey
  1

  I bought a 2013 ford sho from here in April of 2017. The selling price was good they decent amount on trade in. I bought an extended warranty which was a huge mistake the sho has factory twin turbos and after 14 months they blew my warranty would only cover one turbo huh?? Patrick would not help me what so ever not even call continental insurance to help a customer.. my daughter mentioned she wanted a car from them I quickly talked her out of it..

  Response from the owner

  Hi Rick, On behalf of The Patrick Automotive Group Customer Relations Team we would like to apologize that your experience wasn’t a positive one. Unfortunately service repair on vehicles outside the Jaguar or Land Rover brand isn’t something we can assist with as our service team isn’t trained to work with brands outside. The extended coverage is recommended and the companies we do business are very reputable. Thank you for feedback and we are sorry we could be more help. -The Patrick Dealer Group Customer Relations Team