KeyBank Bay St, Port Orchard

KeyBank Reviews

• S

  Stephanie Starrett
  5

  Nothing but great experiences with this branch 🥰 the employees here are very kind and work fast. They go above and beyond make me feel like my needs matter. They are genuine and honest. All of them deserve a raise!

  Response from the owner

  Thank you for this great review Stephanie! We appreciate you letting us know about your experience, and we will forward your feedback to our branch colleagues. Thank you and have a great day!^CH

• M

  Mike Parker
  1

  This is my "branch of origin" from when I lived in Port Orchard. The first couple of years, Key was fine. However once i moved away it became more difficult to get things done. Now, I live in Arizona and had an issue, so called the 800 number. I was told they cant help me, I have to call my branch of origin. Passed up the chain and no resolution as I am told the issue has to be handled at the higher levels so I'm told to call the 800 number. Played as the ping pong ball for a couple of exchanges only to find out that branches use one computer system, customer support uses a totally different one that doesn't communicate with the branches. Now I'm told if I go to any branch they can help me. Well, the nearest branch is 850 miles away, so how is that supposed to work? Online banking is a joke with them. Avoid them and get a Credit Union. At least then you are more than just a number.

  Response from the owner

  Hey Mike, can you let us know what led to this 1 star review? Send us a message to [email protected] and we'd be happy to look into it. ^ JK

• J

  Jason B
  5

  I mean, there's not much you can say about this place, it's a bank, you handle money here, and that's it. I mostly just use the ATM, but whenever I've actually gone in, it's always been in-and-out, no long lines, no hassle.

  Response from the owner

  Hello John, thank you for the 5-star rating and review! We appreciate your feedback! ^PR

• R

  Robert Appleton
  5

  I had an account with this branch up until about 4 years ago and also had an account with Kitsap Bank. Both were business and personal accounts. At that time I felt that having 2 bank accounts was sort of confusing. So, I closed this branch out. I have come to realize that I closed the wrong bank account. Why? Because this branch was always fair with me and when I had some troubling legal issues (child support in CA) that state had all of my accounts FROZEN. I took care of the problem and soon after, my child support case was paid off and done. Here is the kicker: Kitsap bank would not re-open my account even though CA had sent them a fax of facts showing the they had lifted the freeze. Kitsap said "We need original INK not a fax which took 17 days as my money remained frozen and bills continued to grow. KEY BANK at this branch immediately accepted the fax and UN-Froze my account. So, yes I should have stayed with them. I'm going to close this Kitsap account and visit and re-open both business and personal accounts with this KeyBank on Monday. Thank you guys who read this far. This branch will work with you.

• C

  Captain Carrot
  1

  15 minutes of wait time on the drive through.... I thought service was supposed to be quick

  Response from the owner

  Good Morning, We're sorry to hear you had this experience and I will forward this to our Branch Experience Team for their review. Thanks for letting us know. ^LH

• D

  Daisy Goodall
  5

  They are Super ! I enjoy my visits there .

  Response from the owner

  Thanks for the 5 star review, Daisy! We're glad you enjoy KeyBank. Let us know if we can ever do anything for you. ^ JJ