Bank of America (with Drive-thru services) Olney Ave, Port Orchard

Bank of America (with Drive-thru services) Reviews

• R

  Rush Caley
  5

  I'm surprised by the negative reviews. I've trade at this branch over 30 years. I've always been treated well by everyone I've met in the bank. Regarding wait times, perhaps my age gives me an advantage. At my age, my patience is about all that works anymore. In any case, I can only say I've had positive experiences with this bank.

  Response from the owner

  Hi Rush. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^ines

• T

  Tristan W-C
  1

  Wasted my entire lunch break to cash a payroll check that I have been doing for years now. Normally a pleasant experience but today was horrible. 5/23/22 at 12:45 the only lady working the counter, she decides she has to call and confirm the check(no one has had to before) but that's not the issue she calls a business asking for Mr, Ms "" she doesn't even introduce herself how unprofessional so of course they thought she was another telemarketer that businesses get calls from on a daily bases. They even said she hung up the second they said no. I get it took a little extra work and the bank was busy but my god its your job. Hopefully never have to experience her again as I am talking to the company about switching banks .

  Response from the owner

  Hi Tristan, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• K

  Kyle Cross
  1

  Absolutely deplorable customer service and I am going to be filing a lawsuit against the company because they are refusing to honor a contract signed at this location. They will not accept any liability for the misinformation given by their employee and even worse will not honor the contract when confronted about it. They simply state they are unable to do anything and have to pass you off to another department. Coupled with the hour long hold times and agents that hang up on you it is a perfect scam factory. I 100% advise anyone considering this bank to run as far away as possible. Absolutely horrible customer service and even worse policies that promote monetary oppression.

  Response from the owner

  Hi Kyle. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Matthew

• A

  Alisha Hussey
  1

  Service is super slow, and rules depend of what each individual person decides that day, some tellers are nice, some are extremely rude and lazy . I only deal with them because of work, but would take business elsewhere if it were a personal account.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• N

  Nick
  1

  My mother went into this bank to withdraw some money from her account. The blonde haired woman at the counter looked like she was having hot flashes with a fan turned on in her face. My mom said I've had hot flashes, they are no fun. The woman looked at my mother up and down replied. "Yah, you look like someone who had hot flashes".

  Response from the owner

  We apologize for the experience and appreciate your feedback. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

• S

  Samara Wakefield
  1

  Still the worst costumer service. Love Navy Federal, they are always friendly an curtious.

  Response from the owner

  Hi Samara. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• R

  Reri Nana
  1

  Had a bad experience with cashier. I had been waitinf for 30-35 minutes on the car line. And after cashier didnt give me my money from my card (i wanted to take cash from my card) cause i had NY DRIVER LICENSE. I tried to explain but she didn’t listen to me

• M

  Marc Ross
  1

  The blonde woman with glasses working the closing shift is very unwelcoming. I had a very negative experience with her. I expect better customer service coming from a bank. Please work on your people skills. MR

• A

  Anthony Pinkston
  1

  $8 fee to cash a check because I don't bank here? Not a good way to convince me I should bank here. I didn't appreciate the attitude about going to my own bank either Angie.

  Response from the owner

  Thanks for sharing feedback about your recent experience with Angie. We'd like to connect with you to learn more about what happened. For our non-Bank of America clients, there is an $8 check cashing fee to cash a check drawn on a Bank of America personal account over $50, any check drawn on a Bank of America business account, and all checks not drawn on a Bank of America account. There are no check cashing fees for our Bank of America clients. If you are interested, I would be happy to have someone speak with you about becoming a client. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^tiffany

• m

  maymarie guiao
  5

  The clerks were very polite and friendly and well mannered when I stopped in to withdraw money from my credit one card even though I didn't have a checking or savings account with them she kindly with positive advice and help during the outbreak pandemic deadly virus all through out our globe