Kentfield Hospital San Francisco Stanyan St, San Francisco

Kentfield Hospital San Francisco Reviews

• D

  Dat Phan
  5

  My dad who is deaf was receiving treatment at Kentfield SF for recovery. Kentfield staffs had provided an extraordinary care for my father. I don’t know what else to say but thank you to all of the doctors, nurse, physical therapist, OT, case manager and Michael the site manager. The had made sure we know every step of the care my dad was receiving. Their team was able to get my dad back in his feet. I don’t what else I can do but to say thank you and to make sure I can post this for them. Thank you Kentfield SF.

• T

  Tim Fisher
  5

  Kentfield has outstanding quality service and care. They go above and beyond. They have knowledgeable staff, kind and considerate nurses, doctors and administration.

• S

  Soraya Gharavi
  4

  It’s a fair hospital. The Concierge Michael is excellent. Candace our Case Manager was excellent. Doctor Poonacha is a really good doctor.

• R

  Raj Prasad
  1

  My grandmother was admitted to this hospital for rehabilitation earlier this year right before her death. I can't speak for the care that she received while in the hospital as they were very restrictive with visitors because of the pandemic(so we weren't able to stay with her for extended periods of time), but the way the hospital handled the situation around the time of her death was downright appalling. The day before her death, her children wanted to visit her at the hospital but were denied despite being healthy and fully vaccinated, essentially denying them the chance to see their mother alive for the last time. On the day of her death, her condition worsened suddenly and the hospital did not inform her family of this and kept the details of her health a secret. And the day after her passing, we were unable to start her funeral because the hospital could not decide on which department was responsible for her at the time of her death and therefore would not issue a death certificate for her, leaving us in limbo for the entire day.

  Response from the owner

  Dear Raj, Thank you for taking the time to let us know about your experience. We strive to provide a high level of service and quality, compassionate care to all of our patients and families. I’d like to have an opportunity to talk to you about your experience. Please contact me at 415-328-1265 so that we can discuss your experience. Rob Walters CEO, Kentfieldhospital

• T

  Tony Rodriguez
  5

  Older place but nice and clean. Most of the staff is nice and friendly. My mom stayed there for a month and a made a few friends with some of the staff. At times the staff may be a little stretch but they do their best to accommodate thier patients. The respiratory therapist team did an amazing job. The PT team did a pretty good job.

  Response from the owner

  Dear Tony, Thank you so much for taking the time to provide us with this feedback. I will be sure to share your message with our team, especially housekeeping which does an amazing job each day of making sure our care environment is clean and sanitized. I hope your mom's health continues to improve and if there is anything else you would like to share about your experience, please feel free to reach out to me directly. Best, Rob Walters CEO, Kentfield Hospital 415-328-1264

• C

  Clarisa Merino
  1

  The worst hospital ever. I had read reviews, but after having my grandmother I regret her stay there. They did nothing but keep her in bed nothing to push her foward. I always had to alligate to get a doctor to call me. The case managers, directors and CEO would never take me serious. I couldn't even get help to transfer somewhere else. Finally the day came were she was transferred to a different nursing home. And let me tell you in 2 wk she did so much better and was given the attention that was needed. My recommendations don't always go by the reviews but it is my only honest opinion.

  Response from the owner

  Dear Clarisa, Thank you for taking the time to provide us with your feedback and I am sorry to hear about your experience at Kentfield. We actually do take these comments very seriously and I will address them with our case managers, physicians, and our leadership team. I would appreciate the opportunity to discuss these issues in more detail with you and can be reached either by email at [email protected] or 415-328-1265. Thank you again for your feedback. Rob Walters CEO, Kentfield Hospital

• H

  Hana Turley
  5

  Thank you to Gina for providing such thoughtful and tailored care for my father at Kentfield. Your hard work and dedication is appreciated. In fact, everyone at Kentfield is warm and friendly, and the facility itself is clean and well organized.

  Response from the owner

  Dear Hana, Thank you for taking the time to recognize our clinical liaison, Gina, and the rest of the team here at Kentfield. We always strive to provide exceptional care to our patients (and their loved ones) which starts even before they arrive at our hosptial. I'm thrilled to hear Gina delivered on those expectations and that the rest of the care team did as well. I wish your father nothing but continued success on the road to recovery. Sincerely, Rob Walters CEO, Kentfield Hospital

• p

  paulette evans
  5

  My experience with Kentfield Hospital San Francisco started in April 2019. My brother had been in a severe car accident and left a quadriplegic. This was also my first experience with any hospital so I did not know what to expect. I spent two and a half months living at Kentfield (home for me is New York). Kentfield became my home. The staff, led by the Medical Director, Dr. John Cranshaw, was exceptional. From RN Hayden, CNA Josh, receptionist Robin, the cleaning staff and just too many others, my brother and I were in caring, loving hands. One memory that stands out the most was when my brother was having a serious medical issue right at shift change and Nurse Hayden stayed nearly three hours over to make sure both of us were OK. Kentfield might not be perfect but no place is. Kentfield employees give their best and do really care.

  Response from the owner

  Dear Paulette, Thank you for taking the time to let us know about your experience at Kentfield and the care that we provided for your brother. We strive to provide a high level of service and compassionate care to all of our patients and families, so we are happy to learn that we met your expectations. I wish your brother continued healing and if there is anything else we can do, do not hesitate to reach out to me directly. In health, Rob Walters CEO, Kentfield Hospital

• M

  Min Kim
  5

  My brother was lucky enough to come to the Kentfield hospital SF to be treated with exceptional care after a major cardiac surgery involving arotic dissection which caused strokes and spinal cord injury. The doctors, nurses, therapists (respiratory, physical, occupational, and speech) were all involved to provide exceptional tailoring care that met his needs. They really helped him getting back to better!!! We are so amazed at the successful treatment and we feel very grateful. Thank you, Kentfield Hospital SF!!!

• S

  Stephanie Glass
  5

  Thank you to Gina Palpal-latoc (Clinical Nurse Liaison), Morgan Mason (Pharmacist), Chris Yarnovich (CMO), and Rob Walters (CEO) for going the extra mile welcoming my mom to Kentfield. Your hard work and dedication are greatly appreciated. We look forward to continuing to work with you.

  Response from the owner

  Dear Stephanie, We are happy to have your mom with us here at Kentfield Hosptial. You have an exceptional team working with her to give her the best care possible. We look forward to watching her improve! Sincerely, Rob Walters CEO, Kentfield Hosptial