U.S. Bank Branch Geary Blvd, San Francisco

U.S. Bank Branch Reviews

• M

  M.A. Papageorge
  5

  The branch manager Richard A. Zamudio is a real professional. I've needed assistance a few different times, and luckily was fortunate enough to experience Richard. I own several businesses and am extremely satisfied with the service at the laurel village US bank branch. Richard A. Zamudio was one of the main reasons I decided to move my business account(s) from bank of America a few years ago. It is a wonderful branch and I highly recommend banking here to anyone and everyone.

• R

  Roger Stucky
  1

  By far the worst, worst bank ever. U.S. Bank here exhibits blatant arrogance, ignorance and incompetence. After three visits this bank still is unable to complete the most basic banking transactions. They just don't care. If you enjoy dealing with ignorant bureaucrats and extremely dumb animals while getting nothing accomplished, this is your bank. Horrible, horrible experiences. And a huge rip off. I am closing all U.S. Bank accounts.

  Response from the owner

  I appreciate you taking the time to let us know about your experiences during your visits to our Palm Geary location, Roger. I’m sorry those visits left you feeling like we don’t care. I promise you we do. I am disappointed to hear we couldn’t get your business. I understand how important it is to be able to rely on your bank to complete basic banking transactions. One of our Social Media Ambassadors can reach out to you to address your concerns and help you file a complaint regarding your interactions. This will ensure the branch manager, at this location, will receive your feedback, so they can coach their staff appropriately. Please email us at [email protected] with your phone number. Please also include your reference number: 3158. One of us will be happy to give you a call by the end of the next business day. All the best. ^Michael

• G

  Golden Horizon Travel & Tours
  5

  Richard and Tony are the Dream Team-They Rock Whether you need a personal or a business account, Richard and Tony are very professional, helpful and always go the extra mile to assist their clients in the best way possible. Trust them with your personal or a business needs, you’ll be in good hands. I hope they will be both at Palm Geary Branch - San Francisco, CA, 94118. They make a good team- they are underrated and deserve more credit for their excellent work and good customer service. Kind Regards Adam S.

• E

  Edwin Hernandez
  1

  People should read the book Gotcha Capitalism. The author says, if your balance is less than $1,000 you are not in the profit area for many banks. They have to charge you...surprise: fees! He continues saying people on average get charged $1,000 on hidden fees annually from banks. I'm not against honest profits, but find greed offensive. My former employer has an account with them. Unfortunately, needed to cash a small check from the former employer, and they charged $ 7 to cash the check. In addition, I don't have an account with them; however, I use a bank from another state that does not charge me hidden fees. I asked for a receipt, and the cashier says they do not give receipts. It is strange because if pay for a product or service, people always give receipts. In my mind, I was thinking they must be competing with check cashing stores. In the few interactions I got with this bank, always feel this vibe of greediness from them. They wanted to give me $50 to open a savings account, but the small print was very vague. It must be a bait. In conclusion, $7 does not make anyone broke or rich, but that's a small detail. It gives an idea of their culture.

• A

  Alden
  1

  We have been dealing with Quang Luong to secure registration for our vehicle for over 5 months after securing a loan for the vehicle with them. This is by far the worst experience we have had and will be closing our accounts and switching over our loan ASAP.

• G

  Gomez Addams
  4

  I have used this branch a number of times and never had a difficult experience. Not sure why some others complain so much; probably people who are never satisfied with anything.

• B

  Boston Dreamer
  1

  Walked in to open a checking account. After getting no help and waiting about 10 minutes had to leave the place. The place was almost empty if talk about being understaffed.

  Response from the owner

  I'm so sorry you didn't get the help you needed when you visited the branch. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #8435 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• K

  Khalid Alomari
  5

  Amazing crew 🤩 Linda the manager was so helpful!

• R

  Ron
  1

  Called the branch for help and the manager kept me on hold for 40 minutes. I still did not receive customer service.

  Response from the owner

  Hello, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• S

  Sze Yuen Lee
  1

  The stuff of this bank is not helpful, and not honest! Highly NOT recommand this one!

  Response from the owner

  Hello Sze, it sounds like you have had a bad experience at the branch. I'm sorry you feel that the bankers were unhelpful and dishonest. Would you like to talk with us about what happened? If so, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. We hope for the chance to speak with you further regarding your concerns. Thank you for your time. ^Kim