Keating Honda Interstate 45 S, Conroe

Keating Honda Reviews

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  Pinkie Madrid
  5

  I’ve contemplated for months trading in my truck for a suv. I planned on checking out a couple of places but Keating Honda Conroe made me an offer I couldn’t refuse. AND the whole process was fast !!!! Thankyou sales consultant Doha for your friendliness, courtesy and answering millions of questions. I will be back !!!! 10 out of 10 !!!!!!

  Response from the owner

  Pinkie, thank you so much for stopping by. Our goal is to make sure your experience is smooth and easy every time you visit us. The entire team was thrilled to make this happen for you. Come back and see us again soon!

• K

  Kristina Oates
  5

  5 stars for sure ! Huge thanks to Kory on finding me a fantastic vehicle today and Brett for securing a great loan for me. These guys went above and beyond to get me into the perfect vehicle today. After leaving about 6 dealerships or more dissapointed I am super happy the search is over. Thank you guys for being kind and transparent. you made this process a pleasure! Every person I met there today was friendly and accommodating. This will be my go to dealership going forward. Kory you rock !!! thanks again guys !

  Response from the owner

  Kristina, thank you so much for the wonderful 5-star review! Kory, Brett, and the entire staff were so happy to make this stressful process more easy for you. We hope you have a wonderful day!

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  Barbara Calhoun
  5

  I'm so glad I went to Keating! I've never had a good experience at a car lot, and true to form I had a very bad experience this week at John Eagle Acura in Katy (told me they had the car I was looking for and then did the bait-and-switch once I had driven all the way out to Katy and they said they "just sold it" but had something else for me, but a little more expensive blah blah blah - that wasn't what I was looking for at all). I came home upset, and got in touch with Jeff at Keating the very next day. He asked a few questions to figure out what my wants and needs were regarding the car and the financing, and by the end of the day I was driving off their lot with the car I wanted, including the wish-list items I had like leather interior, moonroof, the color of vehicle I wanted. They worked with me to get all of the features I wanted at the price rage I needed within my budget. I cant say enough about Jeff and Thomas and would highly recommend Keating to others!

  Response from the owner

  Barbara, thank you so much for taking the time to leave us this thought 5 star review! We were more than happy to make this process a pleasant one for you. We know it can be a stressful process at some dealerships, that's why we try our best to make sure we make this process as smooth and easy as possible. Thank you so much for coming by. Have a nice day!

• S

  Susan Powers
  1

  I am disappointed with the service I received on October 28th. I made an appointment with Dale to have an error (“Check Emissions System”) diagnosed. I only authorized work to diagnose the error code and to also take a look at too frequent “Low Tire Pressure” warnings. I left my car at 9am, having been told that it would take 90 minutes to diagnose the car. Having not heard anything from anyone by 2pm, I called, ended up speaking to the manager and told him that I hadn’t heard back from Dale. About 45 minutes later, I received a text message with a link to the proposed work. The proposed bill was for $5,029.63! With zero explanation. It wasn’t even clear which, if any, of the items listed addressed my issues. I called back, spoke to the manager (again) and he said he’d have Dale call. After about 45 minutes, I received a voicemail from Dale indicating the part that needed repair but not anything about the other items or about getting my authorization to do the work or apologizing for taking waaaay longer than promised to get to this point, or basically act as though my business mattered. Nor was there any explanation of the giant list of “items needing attention,” some of which had already been completed at the Katy Honda dealership (at a much lower price and with excellent service!) and are not due again for 75,000 miles (or ever). I called back to ask about picking up my car and no one asked me about authorizing any work or if I had any questions or anything. They were totally fine with just letting me walk away. I have emailed Mr. Wright and Mr. Boston (the GM of the dealership) and have received no response. Both when I dropped off and when I picked up my car, with the sole exception of the valet who took my keys upon arrival, no one was wearing a mask. No one. I felt disrespected and unsafe. The same was true when I picked up my car. Consistent mask wearing is a key part of Honda policy and is not being followed at Keating Honda. (https://covid19.honda.com/wp-content/uploads/2020/10/Honda_COVID-19_Safety_Health_Guidelines_V3_FINAL.pdf). Finally, I’ve been a customer of this dealership, starting when it was Streater Smith, for somewhere between 20 and 25 years. It’s a sad day that a lack of responsiveness, price gouging, and disrespect for customers requires me to find a new Honda home. If I owned this business, I’d want to know how my customers perceive the service. I hope this is helpful.

  Response from the owner

  Susan, first and foremost, you are important to us. Every single customer that walks into our dealership is important to us. It's THE reason we come to work every day. If there is anything we can do to regain your trust, we would like to discuss it. It is important to address that we are taking all precautions to help prevent and beat this awful pandemic.

• C

  Cocinando Rico con Gaby
  5

  I love Honda keating. They are very welcome,kind people. Thank you.

  Response from the owner

  We can’t thank you enough for taking the time to leave us these 5 stars! Our goal is to make sure we make this entire process a smooth and easy one. Come back and see us again soon!

• A

  A.j.
  5

  Great service from Start to Finish. Started online with the internet sales team, which seamlessly lead into a test drive. Once inside the store the level of service stayed phenomenal. The salesman was very knowledgeable and friendly not pushy at all. Next the Gentleman that handled all the paperwork was also very friendly and professional. The whole Car Buying experience was 100% painless. Will be coming back here every time I need a new vehicle. Thanks so much to all at Keating Honda!!!!

  Response from the owner

  A.J., we appreciate the 5 stars and are honored to have served you. Thank you for choosing us. We know you have choices, and we’re glad to have earned your business. See you soon.

• s

  shaneka Evans
  5

  I purchased a 2019 Honda from Ruben on yesterday. He was very exceptional and hella funny. I told him what I wanted and he delivered in a timely manner. He was nothing less of amazing. The financing part was also also amazing and Daniel was swift with getting me the best rate!!!!! I was nervous but after a few minutes of walking in I knew I was in great hands!!! Thanks for everything you have gained a lifetime customer

  Response from the owner

  Shaneka, thank you for the 5-star review! Congratulations on the new 2019 Honda!! We know this process isn’t an easy one, which is why we try our best to make sure we make it as simple as possible. Ruben, Daniel, and the rest of the team look forward to seeing you on the road with that beautiful new car. Have a wonderful day!

• M

  Maris Flores
  5

  I spoke with Robert Dams about financing a 2020 sport civic. He was able to go beyond his way to offer me a great deal. He helped me find a suitable bank for my situation which also ended up benefiting more. A very kind and flexible man!

  Response from the owner

  Maris, congratulations on the Civic. You're going to love making that decision for a long time. It's a great car, and we're so glad to have gotten you the deal you were wanting. Thanks for the kind words.

• K

  Kevin Thomson
  5

  After a week of shopping for a car I was able to find the vehicle I wanted and negotiate a fair price for trim level and features that were important to me. No pressure honest car dealer that worked with me on a good deal.

  Response from the owner

  Kevin, we appreciate the 5 stars. We strive to make sure we find the best deal for you. Congrats on the newest purchase! We were thrilled to help you. Have a wonderful day!

• A

  Amanda Carlisle
  1

  Probably the absolute worst experience I've ever had at a dealership. I was treated as if my trade in was no collateral what so ever. My budget was not kept in mind at all throughout the whole process. The phrase first time buyer was constantly thrown in my face, when infact it was not my first time buying a car. The cars I've had in the past were paid for in full upon price agreement. I understand negotiations are apart of the car buying process, but when I tell you that we're obviously not going to be able to come to an agreement and you still ignore my request for the keys to my car that is absolutely unacceptable. I don't appreciate the way I was treated. I ended up purchasing a Honda from Honda of Spring. If you want great service go there and ask for Denise, she's wonderful! Response to the owner since I can't reply directly to your response. I really wish this nightmare of a situation wasn't true. I wanted that beautiful blue honda at your dealership to be mine. I live here in Conroe and your establishment would have been so much more convenient to get my car serviced at instead of driving 10 plus miles out of my way. I do have email correspondence and texts if you would like me to forward them to you. I also brought a friend with me that day who witnessed the whole situation.

  Response from the owner

  Amanda, we don't have a record of your visit without your full name. The review seems fraudulent and an attempt to simply promote another dealership.