Great Locations - Realty • Sales & Leasing Aquarena Springs Dr, San Marcos

Great Locations - Realty • Sales & Leasing Reviews

• A

  Abigail Woodson
  1

  Took an extremely long time to respond to me about our application to move in leaving us scrambling to find a place after we got denied. Very poor communication. They waited so long there are literally no decent options in all of san marcos. Great locations really screwed everything up for us and now we have no options.

  Response from the owner

  Dear Abigail, We are very sorry that the speed in which your rental application was processed was not up to your expectations. We try very hard to process applications as fast we can as there is no incentive for us to hold up the process. Unfortunately, there are times when we are delayed by third parties for which we have requested additional information about your employment, income, and previous rental history. We appreciate your comments as they are very important to us in our efforts to improve our service to our clients. Thank you, Great Locations Realty

• K

  K '
  1

  The manager is very rude and goes inside my apartment without letting the tenant knowing that she is going to their apartment. I have a hidden camera in my bedroom and when I ask her why she was inside my apartment without letting me know ahead of time, then she denies she went into my apartment. Very disappointed with the manager. Would never rent with them.

• L

  Laylay
  1

  They are really SLOW with communicating their tenets , would not recommend .They also are slow at fixing broken issues. I was trying to relet but i lost the relet due to them taking days to respond back to me. i do think any one should live here. it is not worth it .

  Response from the owner

  Laylay, We're sorry you are unhappy, but the applicants you provided to relet your bedroom unfortunately did not qualify and were looking for a longer term lease than just a few months. Our leasing staff did communicate with you with regard to both applicants.

• D

  Diane Curtis
  5

  The move in process was easy. They were patient with us and so friendly. Would use them again moving forward

• D

  Dayvee Brower-Warrell
  5

  The team at Great Locations Realty, specifically Jennifer, Ashlyn and Sam, were excellent to work with from start to finish. They were responsive, helpful and friendly. Finding a rental home while out of state is challenging to say the least but once we hooked up with this team, the process was a breeze.

• B

  Butch Farley
  5

  We live remotely from Austin where Rick has managed the rental tasks of my mothers home. Sadly, she is in memory care in Austin. Combined with the effects of Covid it has been assuring to know I don’t have to worry about my mom’s home and all the things that need to be addressed with it’s rental. It’s one less HUGE responsibility I have to manage! I highly recommend Rick and his staff!

• S

  Sarah Maddux
  5

  My college age children have rented many apartments in Denton and San Marcos. City Parc has been by far the best experience. The office staff communicate well and treat renters like customers. The apartments are clean and well maintained.

• J

  Jessica Blumenstein
  1

  Really disappointed in Great Locations and the manager, Jennifer and her lack of professionalism. I moved into my unit at PeachTree lofts in September and have had only poor experiences with the property itself but also with Great Locations and the staff. Upon moving in, the buildings exterior lights were shutting off right after sunset and the entire building was pitch black, creating an unsafe environment at night. I called and spoke with Jennifer and requested the lights be kept on overnight since I get home from work at nearly 4:45am and cannot see anything around the building. I was ensured the lights would be turned back on. It took weeks and multiple calls for the lights to finally be turned back on. However, within a month, once again the exterior lights were shut off, leaving the building in complete darkness. As if this were not enough of a worry, the lack of lighting became a serious security and safety issue when cops were called after a man was caught peeping in the windows of TWO units occupied by girls (myself included). Again, it took multiple calls for the lights to be turned on and each time I spoke with Jennifer she had an excuse. Over two weeks ago, I called in regards to not only the exterior lights being shut off again, but also in regards to the AC in my bedroom not working. I spoke with Jennifer who told me she would get the electrician out to the building to fix the lights and would have the AC company call me to schedule an appointment. A week later, I had not heard from Jennifer or the AC company and the lights were still shut off. I called Jennifer to follow up and was told that the electrician would be out the next day, however, she acted surprised when I told her I still had not heard from the AC company and told me she would call me back right away after talking to them. 5 days after and I still have not heard from Jennifer or the AC company, leaving me to deal with a hot room in the summer heat. The lack of communication is extremely unprofessional and considering I have had to call in regards to the lights at least on four separate occasions, it is obvious that Jennifer does not care about her tenants or their safety. This has been an ongoing issue since I moved in nearly 9 months ago, and there is never a permanent fix. I wish these were the only issues I’ve encountered, however the list goes on. The parking lot has only 2 guest spots and on three separate occasions I have had to wait in my car for a tow truck to come since visitors parked in the assigned parking spots. On one occasion, myself and three other residents were unable to park our cars due to another resident having a party and refusing to move his guests cars. It took three hours for a tow truck to come and I had to spend the night somewhere else. I called Jennifer on each occasion and it was not until the last call that a generic email was sent out. Additionally, in result of the poor construction of the units at my complex, I can hear EVERY step and conversation from the unit above me. This is no exaggeration, I can make out complete conversations that the gentlemen above me have each day in addition to where they walk in the apartment since the noise carries so easily. Lastly, while there were empty units at my complex, Jennifer chose to show my unit to prospective tenants at all hours of the day. I work nights and asked that since they insisted on showing my unit, tours be given later in the afternoon so I could sleep. Despite this, a tour was given and the leasing agent knocked on my bedroom door and woke me up so the prospective tenants could see my bedroom. On another occasion, I woke up so that a tour could be given, however, after the leasing agent was over 30 minutes late I locked my door and went back to bed only for him to show up with a rude attitude insisting I open the door for him to give the tour. Overall, I DO NOT recommend living at PeachTree Lofts or anywhere that uses great locations as the property management company. My complex is not only UNSAFE but also uncomfortable to live in.

  Response from the owner

  Dear Ms. Blumenstein, Thank you for taking the time to comment on your tenancy with us. We take this seriously and apologize for not meeting your expectations. As a result, we are retraining our staff to not only meet our client’s expectations but to exceed them. Thank you again and all the best to you.

• z

  zac
  1

  Completely unprofessional. After having asked multiple times to have things fixed, we still are waiting a month after moving in to have them fixed. They send people to our house unannounced (to mow the back lawn at 8am) who feel that it’s okay to just walk in with no invitation. Very disappointed.

  Response from the owner

  Dear Zac, We sincerely apologize for this experience. If you are a current tenant, please call the office at your earliest convenience. We want to address and solve these concerns immediately. Thank you.

• P

  Penelope
  1

  I will change my review until Scott Stoker returns my phone calls and the send the deposit he claimed he sent weeks ago. He was managing the rental property I was renting and never contacted me once when I moved out. He kept my security deposit for no reason. I also overpaid him and he promised to pay me back but he didn't. Ive been calling and leaving voicemail messages but no call back. Highly unprofessional and very disappointed. Scott has been avoiding my calls for months now, I do not understand why he thinks he can take advantage of me. Be careful doing business with Scott Stoker.

  Response from the owner

  Alyssa, we're so disappointed to hear that you've had a bad experience. Unfortunately, Scott Stoker's rentals aren't associated with Great Locations, we simply work with clients for apartment locating. I hope you have the best of luck reaching him. He no longer works out of this office but if we see him we'll be sure to tell him to reach out to you.