Fifth Third Bank & ATM Van Dyke Ave, Warren

Fifth Third Bank & ATM Reviews

• K

  Kayla w
  5

  Felix is the man here. He helped me fix my account last year and made it super easy. He is always extremely nice and professional. We came in a couple minutes late on Saturday and he still let me deposit money. He's just great. However, there is an older lady with fluffy white hair that is incredibly rude. I've actually never had someone in customer service be so rude to me before. She laughed in my face and told me I had to go to a branch that was permanently closed when I told her an atm took my money. We asked another teller and at a different branch about the atm taking my money, she gave me a dispute number to call, which this white haired lady could have easily done in the first place. I also told felix about the atm taking my money in passing and he right away tried to give me the dispute number. Honestly, the older white haired lady is the only downfall of this fifth third.

  Response from the owner

  Hi Kayla- We value this kind of feedback as we're always looking for ways to make the customer experience a Fifth Third better®. We'll be sure to share your comments with the appropriate team members. Thanks again for reaching out!

• T

  Thara Thach
  1

  I have been banking with 5/3 since 2011. I never experienced like this before. Walking into full stuff like I was Invisible to them. If you are off clock and about, please let me know if I am getting taken care of or what? Chitchat to each other and just ignored me . And please consider your costumers’ priority than your personal business. If I could deposit my big check online I would rather than wasted my time there.

  Response from the owner

  Hi Thara, we're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• J

  Joseph
  4

  I've always thought this branch very professional, kind, courteous, taking care of my needs. I usually deal with Andrew he's assisted me 150% with whatever I needed always doing a little extra, he's one of the reasons why I will always stick with fifth third Bank.

  Response from the owner

  Hi Joseph, thank you for the kudos! Have a Fifth Third better® day!

• J

  James Dent
  1

  Been banking with fifth third over two years. never got overdraft protection an was promised it.then one day i was looking to see if fifth third refinance cars. so i talked with someone from corporate.instead of the guy saying we dont refinance this guy tells me if i couldn't afford my car why did i get it from that day on i stopped banking with them

• J

  Jeffrey Scott
  1

  The teller Jake was friendly but the banker Jenny was unprofessional. We waited 25 minutes with a toddler for the banker and when she was almost done with her current customer she informed us that she had an appointment in 15 minutes and wouldnt be able to see us so we were forced to go to another branch.

• M

  Michele H
  5

  Chanel is the best teller this location has. She greets you when you walk in, always has a smile and has fast....amazing service. The blonde lady has constant rbf and makes no effort to make eye contact or conversation.

  Response from the owner

  That's wonderful to hear. Please let us know if you need future assistance.

• K

  Kamrul Hussain
  4

  Did a refi through Ned and the process was straight forward. The team was easy to get a hold of, communication was clear and the whole process took about 90 days

  Response from the owner

  Hi Kamrul, thanks for sharing and for the kind words. We appreciate your business. Have a Fifth Third better® day!

• b

  beth womenhater town
  1

  there are a couple of people that work here that do a good job. however, there are some of the tellers who decide in their small minds to insult people who come in and even in the drive thru. its just too bad. there is just so much hatred of women in macomb county. some people just cant control their emotions. calling someone ma'am is a way to insult and ridicule. i do know that macomb county aids and abetts men who beat their wives and children. everyone here is stuck in the good old boy mentality and macomb county is just a bunch of uneducated factory rats who do not have any education and some of these tellers reflect that attitude. I have a masters degree and have to stand and be belittled by someone who makes $8 and hour. sad cases.

• R

  Ryan “Grin” Taylor
  5

  Very quick and polite cashed a check

  Response from the owner

  👍 💙

• A

  Alice Khing
  1

  The clerk who I dealt with was very horrible. She did not want to answer my simple question and stared at me like I was a trash for her.

  Response from the owner

  Hey there, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!