Flagstar Bank Mound Rd, Warren

Flagstar Bank Reviews

• K

  KALLAY YANG
  5

  Want to give BIG Thank to DELON SHABO Assistant Branch Manager he goes beyond to help me everytime I come into Mound Branch. Give A BIG Thumb Up! Keep up the great work

  Response from the owner

  Kallay, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• B

  Bob Binson
  5

  Very friendly and accommodating. Felt like I was joining a team instead of opening an account. Don't see much customer service like that around anymore.

  Response from the owner

  Thank you for sharing your experience with us, Bob. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• j

  jmb otb
  5

  This is the first Branch I've actually experienced customer service on a level that I prefer to go in rather than use the drive-thru. It's nice when a team actually cares and that's why I go to flagstar on mound.

  Response from the owner

  Thank you for sharing your experience with us. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• S

  Stacey Renas
  5

  I wanted to find the phone number for this bank. So I went on Google. When I saw some of the reviews I knew I needed to add my positive comments. The employees at this bank have been nothing but wonderful. They have always treated my elderly parents like rockstars! Thank all of you for your great service!

  Response from the owner

  Stacey, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• C

  Colin Micheal Lindsey
  5

  Delon Shabo, the Assistant Branch Manager helped me with new my business account. 5 stars

  Response from the owner

  Thank you for sharing your experience with us, Colin. We work hard to provide quality customer care and we're happy to hear you had a positive visit with Delon. We will be sure to let him know. It was our pleasure serving you and we hope to see you again soon.

• K

  Kimberly Huggins-Simkus
  5

  Everybody at this branch are AWESOME have been here for years and wil for a long time 😁😁😁

  Response from the owner

  Thank you for sharing your experience with us, Kimberly. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• A

  Adonia Barkley - Flakes
  5

  The staff was very friendly and helpful. The staff made me feel like they value me as a customer! Love this branch!

• G

  Glenn Rogers
  1

  I had to have this place a one star couldn't gave less should have been no stars!!! Recent my wife passed she had account here came in with the proper paperwork and there made me wait made me fell like u was a thief taking her money. 40 minutes there made me wait because there didn't know what there where doing first there tryed telling I needed more paper work I went to probate court I had the right paper work. Then there have to call someone who knows what to do I don't think she was ever talking to anyone after a few minutes cause I happen to look on her monitor she was on the Internet looking at something when she seen me looking she closed the page was something about a brooch omg what a waste this place is. Bad enough to lose my wife after 35 years together then to go here and to feel I was in the wrong to get what little she had there felt nothing about her or me. I will never in my life bank with these people and if you are this is how there really do care about you there don't care at all!!! Ty for reading what happen to me don't let them do this to you.

• P

  Pawan Singh
  4

  The bank was quick and responsive. They walked me through every detail.

  Response from the owner

  Thank you for sharing your experience with us, Pawan. We work hard to provide quality care for you and our customers and are so pleased to hear you had a positive experience with our team.

• E

  Ejae May
  4

  The staff were very friendly, polite and respectful. I felt like a valued customer at this bank!