Ent Credit Union Marksheffel Rd, Colorado Springs

Ent Credit Union Reviews

• p

  preston hollis
  2

  For some reason this branch is tough to get cash at. Back in December I had to meet with a manager to get $15k of my money. Went on Thursday 5-19 & couldn’t get $15k of my cash. Was told no. Had to go to a different branch & fill out paperwork. They wasted an hour of my day. I’ve banked at ENT for probably 25+ years. Loans are good, rates are good. I’ve had 2 mortgage loans, truck loan, boat loan, & have a HELOC. If their loans weren’t so good I would close my accounts. I know for a fact banks (just down the road) can easily give me this sum of money without notice. Absolutely do not recommend for regular banking.

  Response from the owner

  Hello Preston, we're sorry to hear you had a bad experience. We strive to provide the highest level of service to our owner-members and are disappointed when we fall short. This message has been passed along to our team so we can continue to improve in the future.

• H

  Happy Bunch
  1

  Have had my debit card info stolen 4x. This last time, I never even used the card, so how did my information get stolen? Sounds to me like someone at ENT is misusing their access. I am closing our account. Can't trust ENT.

  Response from the owner

  Hello, we're sorry to hear you had a bad experience. We strive to provide the highest level of service to our owner-members and are disappointed when we fall short. We'd love to discuss this further if you call 800-525-9623 and ask to speak with our fraud department.

• K

  Keith Christensen
  1

  Went to the drive thru ATM at the constitution service center and only had one car in front of me. But it took me over 15m to finish at the drive up since the one working teller appeared to be doing both drive up and inside. I sat there in my car with a heavy wind with cash and my deposit slip ready for retraction and nobody to do it. I pressed the talk to a teller and another woman came over and said they would take care of my transaction in minute and walked off. She should have said someone is taking care of your transaction now. I had already been waiting 10 minutes. Yet another person finished my transaction and gave me a receipt for it. I am not sure what the second and third person were doing for over 10m while I waited and the next people behind me but it was not a pleasant experience for me at Ent. I will make a point of not going to that service center again. You may say 15m is not a long time but my three young grandchildren were waiting with their mom to be picked up at the grocery store. Two infants crying is not a good situation for anyone. Any way I am not impressed with the service or people at that service center.

  Response from the owner

  Hi Keith, we're very sorry you experienced a delay in service. We strive to provide excellent member service, and are disappointed when we fall short. I will relay your message to our center manager, and we hope to serve you better on your next visit.

• M

  Mr Black530
  1

  Website says they have services that they do not. People are meh and the credit union is overall a VERY poor company to work with. Their business practices are bad and their customer service is non existent. AVOID AS BEST YOU CAN!!

  Response from the owner

  Hello, we're sorry you had this experience. We strive to provide excellent member service and are disappointed when we fall short, but use the opportunity to be better in the future. We'd love to discuss this further if you call 800-525-9623.

• B

  Berenice Salazar
  1

  If I could give 0 star I would! they take forever when it comes to appointment's and the lady's are rude I feel discrimination every time would never go back again!

  Response from the owner

  Hello Berenice, we're sorry to hear you had a bad experience. We strive to provide the highest level of service to our owner-members and are disappointed when we fall short. We'd love to discuss this further if you call our Center Manager, Tiffany Heckman, at 719-550-6625.

• J

  Jason DeVries
  5

  All of my experiences with Ent have been 5-star. In line with other reviews, I switched after 20 years of steady declines in customer service with other credit unions. Highly recommend.

  Response from the owner

  Hi Jason, we're so happy to have you as a member!

• K

  Kel Lynn
  5

  I have my car loan with Ent and will be switching all my other accounts over to them very soon. The workers at this particular branch are very friendly and helpful and the location is more convenient. I haven't had any issues with Ent so far (but sadly too many with my current bank). I am looking forward to being a fulltime member with Ent.

  Response from the owner

  Hi Kel, we love to hear this and are happy to help however we can.

• M

  Michael Davidson
  4

  My family and I have been banking with ENT for well over 20 years. We have always been treated professionally and with great respect. Our banking needs have always been met. I would recommend this financial institution to any and all of my associates; friends, family and professional.

• R

  Rebecca Tiberio
  5

  Several times I've been in to this ent since I moved nearby and everyone there is super helpful and amazing. They have been amazing, going above and beyond to try and help me. Honestly the customer service is un comparable to anywhere I've been.

  Response from the owner

  Hi Rebecca, we're so happy to hear this! We will forward your message on to the team.

• K

  Kristen Sanders
  1

  Bad communication and bad customer service! Can't keep appointments and constantly try to lie to you! Save yourself the troubles I've had and don't go here!

  Response from the owner

  Hi Kristen, we're very sorry to hear you had this experience. We'd like to get more details if you could contact our Service Area Manager, Amber Lundy, at 719-960-7622 at your earliest convenience.