Ent Credit Union Championship Vw, Colorado Springs

Ent Credit Union Reviews

• C

  Claire Schultz
  5

  I have been with ent for 20 years. I have never once had a bad experience with them. They are always so helpful and answer any questions I have. I had some issues with the atm depositing cash and something went wrong and in 3 days(holiday weekend) the issue was resolved and the money was back in my account. I can’t imagine banking with anyone else, thanks for being the best <3

  Response from the owner

  Hi Claire, thank you for sharing. We are happy to hear you have had a great experience. Thank you so much for being a long-time member.

• E

  Evelyn Adongo
  5

  ENT is a great place to bank. Fast, convenient and reliable. They are also very polite in their interactions through any form of communication. Julian among many great personalities at championship Dr was very receptive and patient with me,and I'm forever greatful.

  Response from the owner

  Hello Evelyn, we are happy to hear you had a great experience. Thank you for your kind words and for being a member!

• A

  Annabelle Guldner
  1

  If there was a no star rating I would give it. We set up an appointment almost 2 weeks in advance (because that's they were so busy) to talk to a banker to transfer our personal accounts and business accounts to ENT. We were looking to get general info and offers. We drove 25 min to the appointment. It took standing in the lobby for another 5 minutes for them to come out and tell us that Ms Fistani who we had the appointment with had another appointment come in and they thought they contacted us to let us know. They didn't. Then they said we can just wait until whenever she comes back. We made time for this appointment and and didn't have time to wait around in the lobby. Then they said they could see if someone else at a different branch was available. Also unacceptable as we already wasted 45 minutes of our day and weren't going to drive to yet another branch. Does this mean there is noone else in this branch to give us general information?? Worst customer service at a bank yet. Obviously getting our business is not a priority. Thanks for nothing.

  Response from the owner

  Hi Annabelle, we're sorry to hear you had a bad experience. We strive to provide the highest level of service to our owner-members and are disappointed when we fall short. One of our team members will be reaching out to discuss this further.

• D

  Dirtbike Boy
  1

  I have been with ENT for over 15 years with my personal and business accounts. I will be looking for a different place to do my banking. The last year I have seen a drastic change in how they do business. I always felt that ENT had my best interest in mind and that is what drew me to them. They have demonstrated in the last year that profit is more important than member service. I would not recommend ENT to anyone as there customer service and overall banking experience is poor.

  Response from the owner

  Hello, we're sorry to hear you had a bad experience. We strive to provide the highest level of service to our owner-members and are disappointed when we fall short. We appreciate your feedback and we'd love to discuss this further if you call 800-525-9623.

• P

  Peter Krzyzanowski
  5

  I've been with Ent for 10 years and have always had an amazing experience, just like today! I was helped today by Megan and she did an amazing job - thank you so much for continuing to be an awesome bank with focus on customer service!

  Response from the owner

  Hi Peter, thank you for your kind words. We are so grateful to have you as a member.

• S

  SCOOBY 305
  3

  Not 5* for not having zelle in their app which would make sending money or making payment much easier, that's the only reason ENT is not my primary bank. But their staff Very knowledgeable & friendly staff, quick responds on loan applications,

  Response from the owner

  Hello, thank you for your feedback. We appreciate you sharing so we can continue to improve in the future.

• A

  Alv Sol
  5

  Opening a business account can be tedious, and stressful. While going to different banks to see which one has better services and customer service. I found ENT. Bella who is very knowledgeable and helpful when attending her members. I will be recommending, ENT to others

  Response from the owner

  Thank you for your kind words, Alv. We are happy to hear you had a great experience and we are so grateful to have you as a member!

• J

  Jarron Franklin
  5

  Had an issue With a pending charge/overdraft and they worked with me on it. Just make sure u communicate with them and they work with you much better than other banks.

  Response from the owner

  Hello Jarron, we are happy to hear this was resolved. Thank you for being a member!

• P

  Patrick Davis
  2

  Waited 45 mins as 3 different people got called this is the 3rd location I have had pelroblems with and will prob be looking for a different bank altogether as the security guard was the one willing to even help check me in

  Response from the owner

  Hi Patrick, we're sorry to hear you had a bad experience. We strive to provide the highest level of service to our owner-members and are disappointed when we fall short. This message has been passed along to our team so we can continue to improve in the future.

• K

  Kait M
  1

  Worst ATMs in town. Their ATMs won't let you deposit cash and their touch-screens need to be recalibrated regularly.

  Response from the owner

  Hi Kait, we're sorry to hear you had a bad experience. We apologize for the inconvenience, and we will pass along your feedback to our team.