Check Into Cash 165th St, Hammond

Check Into Cash Reviews

• A

  Arthur May
  1

  Very rude and ignorant people were not helpful. Since management changed they been going downhill. Amanda wasn’t helpful at all.

  Response from the owner

  Thank you for sharing your feedback. Please reach out to our Customer Service team at 1-855-920-9800 with any further comments, concerns, or suggestions you wish to share. We would like the opportunity to keep you as a customer.

• T

  Tina Smith
  2

  Went here to receive a loan (first time ever doing so in recent months). The young woman was pretty nice in her attempt to provide a small loan to my cousin, and myself. This is the second loan I received in Indiana, and neither explained that these were NOT installment loans. During the next few weeks I had more that $1000 worth of car repairs. Unexpected of course. Didn’t find out until I attempted to make a payment that the entire amount was due. They will all claim that they explained as much…this store and others in this state. Not the type of thing you would forget. Additionally, there was someone with me who could attest to such. The assumption is that everyone who steps in there has already been there. Don’t make assumptions. Of course it’s in the contract but I’m sure they wouldn’t want customers standing in line actually reading the long contracts wrought with legalese. I’m a paralegal and it would take me awhile. There is a Pandemic! Pre-pandemic, unexpected things happen and could cause catastrophe in ones life…during normal times. I’m not a low-wage earner so I haven’t had many of those cases, but during times when my earnings have decreased significantly, a car repair for $1000+ 1500 rent….will send you in a tail spend. Actually, just stay away from these places if you can. The owners know damn well that the loans they make are pretty high risk during these times so they are not shocked that some will default on/be late on these loans. Get the “extremely” small amounts from Mom, Dad, siblings if possible. It was an emergency and didn’t want to ask. Swallow your pride and do so anyway’

  Response from the owner

  At Check Into Cash, we take your feedback and concerns seriously and make every effort to address them. Please contact us at 1-800-504-9101 or [email protected] to ensure your concern is taken care of. Thanks, and we appreciate your business.

• A

  Ann M
  5

  Very professional employees in the office in Hammond Indiana Love the employee by the name of Jean shows great compassion for her customers, patient explains every detail. Please keep hiring employees like her😀 P.S. give her a raise she deserves it don’t tell her I requested that lol. 😀

  Response from the owner

  Thank you for your support and placing your confidence in us. Your business is much appreciated, and we’ll do our very best to continue meeting your financial needs. Thank you!

• J

  John Johnson
  5

  Very prompt and friendly. They will take care of you. You never have to deal with bad attitudes such as currency exchanges. If you need help they can fill that need. Great business in this location!

  Response from the owner

  Thank you for being a loyal customer. We strive to exceed customer expectations and will continue to do our best to meet your financial needs in the future. Your feedback is vital, as we constantly seek ways to improve our services. Thank you!

• K

  Keith Walker
  5

  My wife and I have been doing business with them since they were located over in Highland off of Indianapolis blvd by Ultra. We are both very pleased with the service we have been given. We are treated fairly and have never had an issue that could not be resolved. They are willing to do whatever they can to help us out.

• S

  Star H
  1

  I never had any problems until the new manager Heidi took over. The day my loan was due they put it through my bank. Couldn't even wait because they couldn't get a hold of me. I will be going elsewhere.

  Response from the owner

  I apologize for any inconvenience this has caused. At Check Into Cash, we take your feedback and concerns seriously and make every effort to promptly address them. If you have any other concerns or would like to speak to a Customer Service Representative, please feel free to contact us directly at 1-800-504-9101 or email [email protected].

• T

  Taqqee Evans
  5

  It’s a friendly environment! There is a high professionalism the second I walked into the store. They are willing to work with you by any means. I would high recommend anyone for a loan from check into cash in Hammond

  Response from the owner

  Thank you Taqqee Evans! We value your trust and confidence in Check Into Cash and appreciate your feedback. We look forward to serving you for many years to come.

• B

  Brandy Nicole
  1

  This place is filled with crooks. I had an issue with a money order and they reassured me that they would cash it. I get there and they had me give all my personal info, sign the m.o, write some strange statement on the back of it then after all that, said they couldn't cash it. First reason was the m.o. was written on...... REALLY!!!! Then they said the system rejected it and they couldn't tell me why. The m.o was purchased at this location. The person who bought it was willing to come with the receipt and stub to show them and they said she couldn't get a refund either. I have tried to take the m.o. to other places. No one will touch it.... especially now that I have signed it, and scratched the stupid statement off. BTW this is a Western Union m.o and it is completely useless. This place just basically stole our money. This place is a scam, I can't imagine how much money they are making off people. Don't do any type of business with them.

• M

  Marshell Stapleton
  5

  I been coming for years always very nice and helpful the only one I come to and its one by my house my choice is the Hammond location😍

  Response from the owner

  Thank you for your business. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future.

• A

  Aja Mack
  1

  No one spoke as I entered the location took reps 5 mins to even speak where just standing around doing nothing. Reps didn’t even try to help in proceeding to get loan customer service is terrible!

  Response from the owner

  Thank you for bringing this to our attention Aja. At Check Into Cash we take customer service very seriously. Your experience is not the one we want or intend to provide. Please feel free to leave a formal complaint by calling 1-800-504-9101. Our Customer Service Representative will forward your complaint to the appropriate parties. Thank you so much for your feedback and business.