Cash Store E Mullan Ave Ste D, Post Falls

Cash Store Reviews

• M

  Michele Young
  1

  I never give bad reviews, until now. First of all, this has absolutely been the worst experience I have ever had with what I had considered to be a professional business. Unfortunately they are far from professional, and customer service is the least of their concerns. 1st, the value of a '92 Jeep and a '01 Escape, a 9 year age difference, the loan was quoted the same $ amount. Odd, I would think something 9 year's newer and in great condition would have more value, but not to them. Next, I made my payments like clockwork, every payday and paid extra each time for several month's and then needed to skip 1 payment with the arrangement of paying it off within the next 2 payments. I had what I had considered to be a professional phone call with one of their employees that seemed to be understanding and told me everything would be ok, and to just come in on that next payday. However, the next evening I received a very unprofessional phone call from them. This young lady didn't tell me who she was or who she was with, but started the conversation by telling me my check had been returned. (I maybe write 2 check's a year) At this point, I immediately assume this is some kind of scam or joke. I ask "Check?" and demand to know who she is. She scrambles to tell me she's with the cash store. I explain I didn't write a check but made a payment arrangement. She then told me she needed to know what time on payday I would be in. I told her I don't have a time, obviously just like every other payday, I'll be in after work. She then informed me that if I didn't provide a time, they would call me every day until I provided one. Are you serious? Please do call me daily or at all. Sure enough, someone from the Cash Store called me daily if not 2, sometimes 3 times a day..14 days! To me, this is pure harassment. I wasn't delinquent, you really shouldn't treat your customers so poorly & unprofessionally. I strongly recommend anyone wanting any kind of help like this, DO NOT GO TO THE POST FALLS CASH STORE!

  Response from the owner

  Hi, Michele. We're truly sorry to hear you had an unpleasant experience with us, but thank you for bringing this to our attention. We strive to provide excellent customer service, and it is disappointing to hear that was not provided to you. We passed this along to the proper management personnel and hope that you will continue to do business with us. If you have any further questions, or would like to provide us with further feedback regarding this incident, please feel free to call our Customer Service line at 1-855-279-2205.

• B

  Barbara Mckay
  1

  You are closed during the working hours, but are expected to come and pay our debt. How does work when you are always closed when we are working. You don't allow people to come in during off hours and pay, that way you can keep charging a higher percentage and rip the people big time!!!!!

  Response from the owner

  Hi Barbara - thank you for bringing your experience to our attention. Our offices are open 6 days a week in order to try and accommodate for various working schedules, and we apologize for any inconvenience you may have experienced as a result. We have shared your comments with the appropriate members of our management team and we hope that you will remain one of our valued customers.

• P

  Priscilla Hathaway
  5

  I had great customer service and had no issues at all. It was quick and easy with the paperwork. James & staff was pleasant and the office was easy to find. Extra clean office as well.

  Response from the owner

  Thanks for sharing your excellent experience with us, Priscilla! Come and see us again some time!

• b

  brandy wb
  1

  no payment history or info is ever sent to you..they just take the $ over and over again