Cash Store Blanco Rd, San Antonio

Cash Store Reviews

• a

  adam martinez
  1

  Marissa is rude. Sounded annoyed that I was going in about 30 minutes before they closed and then called me right before I got there saying their systems had been down for an hour and they can’t do anything for me.

• D

  Daniel
  1

  They changed their early payoff policy so if you're used to paying off in a 5-7 day time-frame you'll end up paying alot more than before. Service could be much faster as well. Waited almost 25 minutes to get attended. Plus half the time I go they seem to have computer issues. Also they mess up your due date and will not refund you the funds they deducted from your account. Will not be doing business with them again. The manager is very unprofessional and will be calling the corporate office to complain about the bad service.

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• M

  Madison Carrier
  5

  Amazing experience, fast and efficient, Erika was very nice and helpful with the whole process 😁

• J

  Jennifer Wilber
  5

  The manager is lovely. The process was quick & painless. No one looks down on you, you’re treated with respect. My only suggestion is the same for anyone getting a loan like this from anywhere. Pay it off early! If you can pay more than double your payment each time, do it. The interest rates in this world are astonishingly high. I appreciate the transparency & explanation of fees and APR’s that I received. These loans should be used in emergency situations only. That being said, I will definitely return should I have need.

  Response from the owner

  Thank you for your 5-star review, Jennifer! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• C

  Connor Sosa
  1

  predatory lending at its finest, received a mailer w items I need to produce, then emailed them as asked. Arrived there staff had no idea who i was. at the end i was not approved on some technicality that is for certain made up, dont wast your time. go to world finance just down the street see Alex, in and out with the same loan i was denied for by this so called business.

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that customer service should be a key focus of every company and we are disappointed to hear this was not the case with your experience. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• F

  Fred tafolla
  1

  I would like to know who the friendly people were that some of these reviewer‘s who couldn’t be working for the cash store right? Well anyway who could they be and when do they go there? The staff is rude then when you try to call the corporate office you’re better off trying to call Uber support, you’re better off getting a loan from the loan sharks on the street there faster and to the point these guys flat out lie

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that customer service should be a key focus of every company and we are disappointed to hear this was not the case with your experience. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• P

  Pancho Oli
  5

  Arrived 10 minutes before closing and was welcomed in gleefully by the staff. Monica was patient, charismatic and professional during my stay. After all the paperwork and signatures, I was distributed cash and left in a timely manner. Thank you! 10/10

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that Monica helped make your experience a great one. Thanks again for doing business with us and have a great day!

• R

  Rodarius Willis (RO-D Beats)
  5

  Came here about 15min before close looking for assistance and Eli stayed past close to help me and my family find our next meal with an installment loan. Thank you for your time, and I appreciate your kind soul! Thank you guys so much!

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• T

  Tyrone Lewis
  5

  The service was amazingly awesome , and Alice was very helpful and would definitely recommend her if you come into the store 😎😎

  Response from the owner

  Thank you for your 5-star review, Tyrone! We believe that customer service should be a key focus of every company, and we are happy to hear that Alice helped make your experience a great one. Thanks again for doing business with us and have a great day!

• j

  julie johnson
  2

  They are fairly nice, move slow when it comes to applying for a loan, however they don't waste no time calling your work the morning of payment...like didn't even allow me an opportunity to call them. I thought that was a lil much especially since my loan isn't huge! I'm glad I answer the phones at my job, so I would encourage you call them first thing when they open the day an appt is due to avoid annoying calls to everyone you listed on the application.

  Response from the owner

  Hi Julie! Thank you for your honest review - I've shared it with some members of our operations team so they can get a little more insight and feedback on our call programs. The calls you're receiving are courtesy calls that a payment is due that day and to try to help in case you'd have any issues making a payment. If you'd prefer to not receive these calls - simply reach out to the store and request that they no longer call you about payments. Please let us know if there's anything else we can do to help!