Builders Capital 39th Ave, Puyallup

Builders Capital Reviews

• B

  Bryan Trent
  5

  Great place to work, amazing culture! As a loan officer I have exceptional freedom and powerful tools at my disposal. More importantly, I have a wide variety of flexible and competitive products that I can offer allowing me to meet my customer's needs. Our team's solution oriented, supportive atmosphere coupled with technology driven customer solutions makes for a great customer experience as we service all of our own loans too.

  Response from the owner

  Thanks for the rating Bryan. We appreciate all of the hard work you guys do in the field and the value you bring to our borrowers in helping them finance their projects. Keep up the great work!

• J

  Joseph Fleischaker
  1

  UPDATE: I have to delete my positive review after dealing with them for a while now: So my first loan with them was ok. I would give them 4 stars due to the very easy draw process. BUT at the last moment when we were about to close the loan, they changed the terms on us and told us that we had to come in with more money because their day one loan to value was too high. My lender contact Kendra never mentioned a day one LTV cap when we signed the loan offer. We were not happy. Our 2nd loan that was a bridge loan to construction loan. Again we used Kendra as our contact. And again she did a bait and switch on us. It was relatively big loan and there was a large construction hold back amount of which a substantial amount was for soft costs, architecture engineering permits etc. Again, she never mentioned that we can’t draw on the loan until we get building permits. We didn’t find this out until a week before we were closing and I had already removed all my contingencies and we could not go to another lender in time to close, which meant I have to come out of pocket $120,000 to fund all the design and permitting costs which we were not expecting to have to do. Additionally, we built in an interest reserve in this loan and we were very surprised to find out (after we closed the loan) that they don’t allow use of the interest reserve until there is building permits in hand. In fact, I have an email from our transaction coordinator Callie confirming that we didn’t have to pay the interest payments due and they would be taken from the reserve. So add another $40,000 in funds we were not expecting to fund. 0 stars on this loan. And then comes the third loan. We had a signed agreement to fund with them with full approval from the committee (according to Kendra) and we were just awaiting building permits. The loan the value was substantially low (something like 60%). Once we sent them proof of the permits I got an email from a man named Brian Ruff who is new to the company and is Kendra’s boss. He said that the loan was never approved at committee and they are not planning on funding this loan because they don’t like the location. -1 Stars on this loan. Needless to say, unless they change their bait and switch practices, I will be going with another lender on my future deals.

• M

  Mayme Behr
  5

  Our first loan on our project with Builders Capital. Bryan and Renee were awesome! They were very helpful and knowledgeable which made the whole process go very smooth. Renee was very prompt in answering all our questions. Our first draw was a success and getting ready for our second draw. Builders Capital and their team are exceptional.

  Response from the owner

  Thank you for the kind words! We appreciate the opportunity to work with you.

• A

  Amy Wess
  5

  Just completed our first draw at Builders Capital. I had a great experience working with Corrie Morgan. The process went so smooth and she was super helpful and really took the time to assist me. Looking forward to working through this project with her.

  Response from the owner

  Thank you for the great feedback! Corrie is awesome and we are glad everything is running smoothly.

• e

  edward zuyev
  1

  Review I had a very bad experience with Builders Capital. Their advertisement on their website was far from reality. Within 6 weeks time they changed their percentage from 7% to 10%, and their closing costs went up from $17,000 to $34,000. With a days notice they moved the closing date back by 2 weeks with an explanation that they recently got a new employee. In the end, I received a rejection letter because I “didn’t have enough experience in the field of work”. Now I have to start all over again, get a new appraisal that will take 4-6 weeks time. I do not recommend working with these guys.

• R

  Ron Gintz
  5

  Our Company has been with Builders Capital for the past 2+ years. In that time we have worked with four different Transaction Coordinators. While all have been excellent, our current Coordinator, Tera Dray, is exceptional. She is truly an advocate for us. We now have seven different loans totaling in excess of $8,500,000 in loan commitments. The entire Builders Capital organization makes us appreciate this relationship every day!

  Response from the owner

  Ron, thanks for the great review. Tera is one of our best and we are so fortunate to have her on our team. Thank you for your trust and confidence in Builders Capital. We truly appreciate you as a customer and its been a great experience watching your growth and continued success over the years. Best wishes to you and your company and we look forward to working together for years to come!

• M

  Marshall Hamilton
  5

  At this point I have gone through a handful of draws on a project that has been anything but straightforward and Callie Bayer has made the process so much easier. The project has PACE financing, stored materials, Covid supply chain challenges, etc and she has gone above and beyond to make the draw process as smooth as possible.

  Response from the owner

  Thank you for the great review. Construction draws can be complicated and difficult to understand at times. We expend a lot of effort in trying to understand our Borrowers needs so they can be successful in their projects. We are thrilled that Callie has followed through with our mission to support you and make a difficult process smoother. Thanks for your trust in Builders Capital and we look forward to a long prosperous relationship with you and your company!

• M

  Marcus Skeem
  5

  Great team, great place to work. The company genuinely focuses on being a true asset to its customers.

  Response from the owner

  Thank you for the kind words Marcus!

• C

  Chelsea Martinez
  5

  Tera was excellent to work with. I will send all future clients her way!

  Response from the owner

  Thank you! We appreciate you spending the time to send feedback our way.

• J

  Jasmine Mian
  3

  EDIT: The response I received back from the CEO was very thoughtful and apologetic. I have responded in hopes to work thru the troubles we faced in our first deal to hopefully do business with Builders Capital on an upcoming deal. My review moved from 1 to 3 stars because of the thoughtful and caring response and the optimism for future business together. I will update accordingly. EDIT: I have emailed the email address provided below and will update review accordingly based on the response/ resolution. I was hopeful for a great business relationship with builders capital. However, after being reassured and promised time and time again that there was no way our funding deal would be denied, builders capital denied our funding THE DAY OF CLOSING. We had been working together for almost six weeks to find this deal and I was repeatedly told that they would definitely fund it. They had all of the information needed within the first week of working together (including credit pulls) and they drug out the process until THE DAY OF CLOSING to finally deny our funding. I would not recommend working with them unless you’re a fan of having the rug pulled out from under you at the 11th hour, ultimately costing your company hundreds of thousands in profits .

  Response from the owner

  Dear Jasmine, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We are currently digging in to learn where this experience went wrong but are having trouble locating a loan application associated with you. Builders Capital takes closing commitments very seriously and prides itself with meeting borrower's expectations and on-time closings. We would encourage you to reach out to our CEO, Rob Trent, at [email protected] with any further comments or information to help us make this situation right.